HQN Podcasts

Reflections from a Grenfell Tower survivor: Nicky Burton

Reflections from a Grenfell Tower survivor: Nicky Burton

In the second in the series of Reflections from a Grenfell Tower survivor, Danielle Aumord speaks to Nicky Burton about his views on the night, the inquiry, and much more.

Reflections from a Grenfell Tower survivor: Nabil Choucair

Reflections from a Grenfell Tower survivor: Nabil Choucair

In this podcast, Danielle Aumord speaks to Nabil Choucair, who lost six family members at the Grenfell fire in 2017, about the Grenfell Public Inquiry. Nabil lost his mother, his sister, his brother-in-law and his three young nieces as he watched helplessly from the ground.

Podcast: Repairing trust with customers

Podcast: Repairing trust with customers

In this podcast, Mount Green chief executive Bill Flood sat down with resident Wendy Jackson Jones to discuss how they're working together to tackle historical problems and achieve long-term change for tenants, as well as exploring the importance of housing associations building their reputation both locally and across the wider sector.

Roundtable: Tackling Food Poverty

Roundtable: Tackling Food Poverty

With Covid-19 forcing many more people into poverty, the use of foodbanks has rocketed. This HQN podcast brings together housing professionals who have mobilised their organisations into action to tackle the issue. We look at what went well, what could have gone better, and what the future is for tackling food poverty.

Safety, comfort and security for tenants: Action to improve the private rented sector

Safety, comfort and security for tenants: Action to improve the private rented sector

This HQN podcast discusses three recent research projects on the private rented sector. Molly Delaney from Safer Renting outlines a report on tackling the criminal element in private renting. HQN Associate Tim Brown discusses a HQN report, case studies and toolkit for the Local Government Association on good practice for local authorities in England. And Jennifer Harris from the UK Collaborate Centre for Housing Evidence outlines research on enforcement of standards across the UK. Introduced by HQN Evidence newsletter editor Janis Bright.

World Homeless Day: How to end the scourge for good

World Homeless Day: How to end the scourge for good

As we approach World Homeless Day, Homeless Link’s Policy Manager, Sue Christoforou, sits down with Stepping Stones Project CEO, Dave Smith, and For Housing’s Director of Neighbourhoods, Martyn Hague, to look at the key issues facing the sector, how Everybody In can potentially be carried on, and what is needed to solve homelessness for good.

Challenges in tenancy sustainment

Challenges in tenancy sustainment

Tenancy sustainment was big priority before the Covid-19 outbreak, but now there are significant new challenges as unemployment rises and people struggle to make ends meet. Bobbie Hough discusses these challenges with Martyn Hague, Director of Neighbourhoods at ForHousing, and Justin Freeman, Director of Income Maximisation at ForHousing.

Supported housing and Covid-19

Supported housing and Covid-19

In the latest instalment of the HQN podcast Bobbie Hough of Hough Bellis Communications talks to Jackie Perry, Assistant Director of Communities and Customer Service at Muir Group, about how her organisation has been working with supported housing tenants during the pandemic and the lessons that must be learned from lockdown.

Coronavirus and benefits: Sue Beasor answers your questions

Coronavirus and benefits: Sue Beasor answers your questions

EMH Residents' Network Group Podcast

EMH Residents' Network Group Podcast

Recorded in January 2020 at East Midland Housing's HQN Residents' Network networking group meeting, this podcast covers the importance of networking and sharing ideas; tenant scrutiny; communication; digital by default; and nostalgia...

Aftershock podcast: 2020, safety, homelessness (and of course a bit of Brexit)

Aftershock podcast: 2020, safety, homelessness (and of course a bit of Brexit)

Recorded at HQN's aftershock event in London on 15 January, Jon Land talks to safety consultant Gill Kernick, Homeless Link's Helen Mathie, and HQN chief executive Alistair McIntosh about their predictions and hopes for the next 12 months...

Resident involvement and regulation - The Residents' Network conference podcast

Resident involvement and regulation - The Residents' Network conference podcast

Recorded at this year's HQN Residents' Network annual conference, Jon Land chats about regulation, tenant involvement, predictions for 2020 and lots more with network associates Rob Gershon and Steve Cook, and HQN CEO Alistair McIntosh.

Asset Management Conference Podcast

Asset Management Conference Podcast

Live from our Asset Management annual conference, HQN associate Mike Victory-Rowe spoke with Jesse Meek, of Sovereign, and Dr Richard Miller, of Connected Places Catapult, about data, understanding your assets, SAPs and EPCs, retrofitting, and lots more.

Multi-channel customer experience podcast

Multi-channel customer experience podcast

HQN’s Jon Land speaks with Richard McCrossan from Genesys and Laura Welch from Home Group about digital transformation and the customer experience.

2020 vision: Preparing for the new rent standard podcast

2020 vision: Preparing for the new rent standard podcast

Recorded at HQN's 2020 vision event in September 2019, Emma Turay from Notting Hill Genesis talks to Pete Maris, Metropolitan Thames Valley, and Christopher Milson, also Notting Hill Genesis, about the new rent standard and what organisations are and should be doing to prepare for it.

Can estate services have a bigger impact?

Can estate services have a bigger impact?

Hosted at HQN's estate services conference, Bobbie Hough asks his guests if estate services can have a bigger impact within organisations and how teams can get their voices heard.

HQN Cymru best practice group data discussion

HQN Cymru best practice group data discussion

Jon Land hosts a discussion on how we make data useful recorded at our recent HQN Cymru best practice group at Melin Homes in Pontypool.

Podcast 5

HQN Cymru housing summit 2019

HQN Cymru lead associate Keith Edwards talks about uncertainty, climate change, communities, austerity, services, and 'the importance of sticking together' with Victoria Slade, Group CEO of Cynon Taf Housing Group, researcher and policy adviser Tamsin Stirling, and HQN CEO Alistair McIntosh.

Reputation Management

Reputation Management

Recorded at HQN's reputation rollercoaster event in Manchester, comms don Helen Reynolds talks about the trials and tribulations of managing reputation with her guests Tony Stacey, CEO of South Yorkshire Housing Associations; Gavin Jefferies, Assistant Director Communications at L&Q; Caroline King, Group Head of Brand and Comms at Torus; and author Dave Mason.

Delivering Good Governance in 2019

Delivering Good Governance in 2019

HQN associate Peter Walters talks about why governance is so important; good boards and bad boards; Grenfell; attracting and retaining the best talent; the Resident Voice; and loads more.

Leadership in Housing

Leadership in Housing

HQN's Jon Land talks with Major General Tim Cross CBE and Robin Lawrence, both of the Leadership Trust, about well-being, looking after your people, change, mentors, development and loads more...

The Future of Consumer Regulation

The Future of Consumer Regulation

HQN chief executive Alistair McIntosh and Residents' Network lead Rob Gershon discuss their hopes and fears for the outcome of the Green Paper consultation and the future of consumer regulation in a special podcast hosted by our very own Jon Land.