Best practice groups

Held regularly, our best practice groups present you with a superb opportunity to meet with other members and discuss topical issues. One of the most valued aspects of HQN network membership, access to our best practice groups is FREE to members.

  1. SAFETYnet best practice group: General catch up and 2020 debrief

    Details

    The Health and Safety Network is pleased to announce its first best practice group for 2021. These groups give attendees the chance to network and share best practice around a given theme. 

    Fully booked

    This session will take the form of a 2020 debrief, allowing participants to discuss the year that has been and look forward to 2021 with peers from across the sector. 

    The session will be facilitated by L&Q's Steve Pettitt. 

    *Please note that places are limited to two per organisation. Further bookings will be put on a waiting list for places.

    Free to members

    This session is free to members of the Health and Safety Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To join the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Health and Safety Network

  2. Tackling racial inequality – the business, social and moral argument for change (a roundtable discussion)

    Details

    2020 highlighted the need for advancing equality, diversity, and inclusion in our organisations. It was dominated by a virus which was originally described as ‘indiscriminate’, but in fact served to throw into sharp relief existing inequalities in society. The virus did discriminate by taking more lives from BAME communities as well as highlighting the social divide which in some cases went largely unnoticed. Then after the resurgence of the Black Lives Matter Movement, racial injustice has been very prominent in all our thoughts, and for those of us who are white, how we can be better allies. This is not just about racial equality it is about equality for everyone in our society. 

    This roundtable discussion, hosted by Marilyn Bryan-Jones and Colin Heyman, will look at what people and organisations can do to address these issues.

    It will cover:

    • Historical context of people of colour in the UK
    • Experiences of people of colour in housing
    • What white people can do as allies
    • What organisations can do, and the use of a systematic, organisation-wide approach to embed improved equality, diversity, and inclusion practice.

    There will be opportunities for people to ask questions and time in small groups for participants to consider what they have heard, and plan what they can do in their own organisations.


     Free to members

    *Please note that places are limited to two per organisation. Further bookings will be put on a waiting list for places.

    This session is free to members of all HQN networks. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To join the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of all HQN networks. This session will help to guide future training, events and content of the Equality, Diversity and Inclusion Network. 

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Equality, Diversity and Inclusion Network

  3. Building safety management – Using technology to enhance your building safety management (in partnership with Evident)

    Details

    Evident Software are pleased to host this interactive workshop on building safety management best practices, with a focus on the role technology and software will play in Building a Safer Future. 

    Covering all aspects of critical reactive and proactive maintenance governance, including:

    • Full management and tracking of all building safety assets
    • Digital building safety asset register
    • Individual asset tags for quick-scan inspection and asset information access
    • Insightful dashboards for intelligent resource and budget management
    • Routine maintenance scheduling to ensure your stock is managed effectively and on time
    • Real-time oversight of contractor and remote workforce activity
    • Ensuring building safety inspections are efficient and effective.

    Free to all members of HQN this will be particularly useful for those with roles asset management and health and safety roles.

    Free to members

    *Places are imited to two per organisation. Further bookings will be put on a waiting list for space.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of any HQN network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  4. Positive Footprints – how housing associations can raise the aspirations of primary school children

    Details

    The role of housing associations as anchor institutions has never been more important. They are uniquely placed to deliver inclusive and social solutions to support communities most at risk from the pending recession and rising levels of unemployment.

    Both short and long-term approaches are required to address widening inequalities and create opportunities where communities can thrive. 

    This interactive session will highlight how in partnership with Positive Footprints, housing associations across the country are changing the story for nearly 14,000 children and young people this year through an award-winning programme that raises aspirations, opens up the world of work and builds resilience from an early age.

    More information on Positive Footprints can be found here. 

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be added to a waiting list for space.

    **This session is free to members of any HQN network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To be added to the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to any HQN member.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  5. Estate Services Club

    Details

    The Estate Services Club is pleased to announce its first meeting of 2021. These groups give attendees the chance to network and share best practice around a given theme. 

    There is an ongoing challenge for estate services teams around how to introduce more consistency into service charges and ensure fairness for tenants. Many are dealing with legacy issues or complexities brought about by mergers between organisations with very different terms.

    This session will explore what best practice models for service charges have been developed and how landlords and estates teams can begin to move towards making changes that will bring transparency and uniformity to service charges.

    10:00-11:00 – Experts Emma Towler and Jackie Dicken will take you through a standard model of service charging, what a change programme on this looks like and how you can influence your chief executive to make it happen.

    11:00-12:00 – Discussion and questions from members.

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be put on a waiting list for places.

    This session is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To join the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Housing Management Network and the Asset Management Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Housing Management Network The Asset Management Network

  6. RIEN best practice group: End of year performance and 2021 planning

    Details

    The Rent Income Excellence Network is pleased to be able to announce its first round of best practice groups for 2021, offering delegates the chance to network and share best practice on a range of topics. 

    The session will be ran by Optivo's Head of Income Mark Walker, and topics include:

    • How is performance shaping up for end of year?
    • Covid-19's impact on arrears levels and best practice learning from others to mitigate
    • Action planning for 2021 – what will organisations do differently.

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be added to a waiting list for space.

    **This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To be added to the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  7. RIEN best practice group (topic to be announced)

    Details

    The Rent Income Excellence Network is pleased to be able to announce its first round of best practice groups for 2021, offering delegates the chance to network and share best practice on a range of topics. 

    The session will be ran by Curo's Head of Customer Accounts Emma Owens, and topics will be announced shortly. 

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be added to a waiting list for space.

    **This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To be added to the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  8. Stronger together: The sharing sector – A Housing Quality Network Cymru best practice group

    Details

    We have rapidly adapted the way we deliver services to residents, organise our work and make major decisions. What’s more we are far more open and willing to share lessons learnt – both good and not so good – in an unprecedented year for innovation.

    At the start of 2021 we are in good shape to take partnership working and collaboration to the next level. Our good practice event – free to members – will tap into the very best innovative practice at a time when going along steadily, let alone standing still, is not an option.

    We will showcase:

    • How the sector is leading on green recovery through the Optimised Retrofit Programme
    • The revolution in the ways we work and organise services
    • What community investment did next.

    So if you want to hit the ground running in 2021 join us to share the very best that Wales has to offer.

    Free to members

    This session is free to members of the Housing Quality Network Cymru. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Housing Quality Network Cymru.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Housing Quality Network Cymru

    • Event TypeHQN BP Groups (Virtual)
    • Start11 Feb 2021 09:30
    • End11 Feb 2021 13:00

    The Equality, Diversity and Inclusion Network best practice group: Supporting transgender and non-binary staff

    Details

    The Equality, Diversity and Inclusion Network is pleased to announce its first virtual best practice group of 2021. These groups give attendees the chance to network and share best practice around a given theme. 

    The best practice group will centre around supporting trans and non-binary staff (and our wider communities), and will welcome a small panel of speakers to discuss their own experiences and company policies. 

    The session is part of our focus on LGBTQ+ issues to celebrate LGBTQ+ history month. 

    The group will be facilitated by Associate Colin Heyman.

    Free to members

    This session is free to members of the Equality, Diversity and Inclusion Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Equality, Diversity and Inclusion Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Equality, Diversity and Inclusion Network

  9. RIEN best practice group (topic to be announced)

    Details

    The Rent Income Excellence Network is pleased to be able to announce its first round of best practice groups for 2021, offering delegates the chance to network and share best practice on a range of topics. 

    The session will be ran by HQN Associate Mark Henderson, and topics will be announced shortly. 

    Free to members

    *Please note that places are limited to two per organisation. Further bookings will be added to a waiting list for space.

    **This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). To be added to the waiting list for places email networks@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

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