Best practice groups

Details

We all know how important the Resident Voice is, but how involved is this voice in setting targets (or key performance indicators (KPIs) for those in the know)? In the next set of our new look best practice groups we will look at aspects of this, both individually and as a collective.

During the sessions we will be answering important questions such as:

• Who in your organisation sets the targets/KPIs?
• How should residents be involved in setting targets / KPIs?
• How do you really know it has been achieved, what does your success look like?

Before the sessions if you could complete this survey to help us decide on which targets/KPIs are important to you that would be appreciated. We will be discussing this in the meeting.

The first session will be for staff only, with the resident session the week after. The third meeting in the set will bring together staff and residents to discuss the findings of the individual sessions.

The resident and joint session can be booked through the links below (complete the booking form on that page).

• Staff session, Thursday 3 June, 10:30am-12:00pm
• Resident session, Friday 11 June, 10:30am-12:00pm.

All sessions will take place via zoom.

*This session is free to members of the Residents' Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

**Places are limited to two per organisation. Further bookings will be added to a waiting list for places. 

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The use of Internet of Things (IoT) technology can provide an insight into our living conditions like never before. The technology can lead to the alleviation of health problems, lessen the impact and extent of fuel poverty, and reduce costs for social landlords.

Aico|HomeLINK and the University of Bristol have launched their research on the far-reaching benefits of Internet of Things (IoT) devices in the home, and the ethics surrounding their installation, with a direct focus on social housing providers. We are inviting you to participate in a webinar to discuss the implications of its findings, and to explore the benefits of IoT devices for both landlords and tenants

*Please note that places are limited to two per organisation. 

**This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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MRI Software believe finance teams deserve easy to access, easy to use and easy to understand systems that deliver accurate service charges and transparency to your residents.

There is an opportunity within the market to create a standalone service charges solution, which can integrate seamlessly with any housing or finance system and take away manual processing which can quite often result in errors.

Join our best practice session which previews MRI’s most recent developments around this soon to be released solution.   

And before you join the session if you could complete this survey.

Session hosts: Joanna Lewis and Dan Robinson from the MRI Social Housing Product Management team.

*Please note that places are limited to two per organisation. 

**This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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Earlier this year HQN Cymru lead associate Keith Edwards in partnership with the Wales Co-operative Centre ran a programme of activities with housing association and local authorities across Wales to explore opportunities to embed the innovative Can Do Approach in community investment and decarbonisation activities.

The programme was timely and the positive response exceeded all expectations. A key finding was that the values, strategies and plans to deliver of participants clearly align with the incoming Welsh Government’s programme and the Can Do approach.

This free to HQN Cymru member best practice session will:

• Explore the practitioner experience across a number of associations and councils
• Highlight the key lessons of the project and launch the project report
• Provide links to new on line resources to support Can Do delivery.

*This session is free to members of the Housing Quality Network Cymru. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

**Places are limited to two per organisation. Further bookings will be added to a waiting list for places. 

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At the Equality, Diversity and Inclusion Network we understand that everyone is on a different EDI journey. Because of this we commissioned this new Equality, Diversity and Inclusion health check toolkit, giving you a handy barometer of how advanced your organisations are.

In July we will be welcoming the authors of the toolkit, Lucy Malarkey and Karen Faulkner of Positive About Inclusion to present a session on how to best use the toolkit, get the most out of it and some suggestions of improvements you could make to your own organisation.

Ahead of the session you will receive a copy of the health check, and we encourage you to take a look over before attending the session.

*Please note that places are limited to two per organisation. 

**This session is free to Equality, Diversity and Inclusion Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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The 14th July marks the Day of Remembrance for all victims of Honour-based abuse and killings, marking the birthday of Bradford-born Shafilea Ahmed who was murdered by her parents in 2003, after suffering years of abuse for becoming ‘too westernised’.

There are an estimated 12 honour killings each year in the UK although the exact number is unknown as abuse often goes unreported. As housing professionals we have a key part to play; to spot the signs, to know how to help and where to get advice.

In this session Meena Kumari, specialist in honour-based abuse, will share her knowledge and experience and open up the debate on this important topic.

*Please note that places are limited to two per organisation. 

**This session is free to members of the Equality, Diversity and Inclusion Network, Housing Management Network and Strategic Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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MRI Software will be sharing their best practice tips for using a finance management solution, exploring the functionality your system should provide, as well as the support and service to expect from your supplier.

Join our best practice session to discover how current users of MRI’s Finance Enterprise solution are getting the most out of their system and the support MRI provide. We’ll also be looking at what is coming next as part of their offering.

Session host: Ivan Blythe, Solutions Principal, MRI Software

*Please note that places are limited to two per organisation. 

**This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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As a sector, social housing is slowly but surely following in the footsteps of other consumer sectors into the world of digital customer service. While channel shift and customer self service have made their way to the top of the list for many housing leaders’ strategic priorities, there are a number of barriers to overcome, options to consider and challenges to be aware of when digitising your customer journey. This session will explore them and provide you with the knowledge and insight to inform your approach and decision making.  

Why should you attend: 

To understand the various options and challenges to consider when digitising your customer journey.  

What will you take away from the event: 

Some questions and options to consider when planning to implement digital customer platforms and solutions.  

Speakers: 

Dr Gaby Wolferink, DTL Creative  

Chris Milborrow, DTL Creative 

Who should attend? 

Everyone responsible for the customer experience and digital transformation with their organisations.  

*This session is free to members of the Innovation and Technology Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

**Places are limited to two per organisation. Further bookings will be added to a waiting list for places. 

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The Health and Safety Network is pleased to announce its next monthly best practice session for 2021. The session will welcome Paul Dockerill of whg to discuss their recent work with the government and their pioneering building safety management platform Twinned-it (for more information on Twinned-it see here).

The session will be expertly facilitated as always by Steve Pettitt of L&Q. Following on from Paul’s presentation, there will be time for questions, before a final hour of open floor discussion which we encourage you to bring your burning questions.

*Please note that places are limited to two per organisation. 

**This session is free to Health and Safety Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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The Equality, Diversity and Inclusion Network is pleased to announce its third best practice group for 2021. These groups give attendees the chance to network and share best practice around a given theme. 

This session will discuss allyship with peers and speakers who have been involved in allyship schemes from across the sector.

The session will be facilitated by Associate Colin Heyman.

*This session is free to members of the Equality, Diversity and Inclusion Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

**Places are limited to two per organisation. Further bookings will be added to a waiting list for places. 

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