Best practice groups

Held regularly, our best practice groups present you with a superb opportunity to meet with other members and discuss topical issues. One of the most valued aspects of HQN network membership, access to our best practice groups is FREE to members.

  1. HQN Cymru Local Authority Roundtable

    Details

    Free to members

    Local housing authorities are stepping up to deal with unprecedented challenges across Wales. Whether it’s addressing climate change through the innovative Optimised Retrofit Programme, or building at a scale not experienced for 40 years or spearheading new strategic partnerships, councils are taking the lead.

    This interactive roundtable will bring together HQN Cymru members and others to both take stock and horizon scan. We will be looking at three themes to stimulate discussion and explore ideas.

    Theme one: Building new homes – Robin Staines, Welsh Governemnt

    Simon is leading a project to maximise opportunities to ‘scale up’ council building programmes to levels not seen in decades. We will explore what the current situation is and where things are heading in the future

    Theme two: Strategic and Operational Synergies – Elliw Llyr and Dafydd Rowlands, Anglesey County Council

    Anglesey is one of 11 of 22 councils that still have their own housing as well as responsibility for housing strategy and other statutory duties. They are also at the forefront of innovation by, for example, leading one of the four local authority decarbonisation pathfinders. We will explore how the council manages the challenges of linking strategy to delivery

    Theme three: New Partnerships – Stuart Ropke, Community Housing Cymru

    Council and housing association partnership working is crucial to delivering the homes Wales needs and so much more – from addressing homelessness to dealing with climate change. Stuart will outline where the housing association sector is at and how the next tripartite Housing Pact between Welsh Government, WLGA and CHC is shaping up.

    *If you are interested in attending, please email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Housing Quality Network Cymru.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  2. Can Do Wales – a HQN Cymru best practice session

    Details

    Free to members

    HQN Cymru Can Do Good Practice sessions focus on the very latest innovation from across the housing sector.

    The sessions provide an informal and interactive forum to explore in detail cutting edge themes and projects.

    Our September session will focus on two contrasting areas of practice.

    Theme one:  Sustainable Futures

    Linda Whittaker and Jonathan Morris, Tai Tarian

    Linda will give an overview of what TT are doing to build a whole organisation, sustainable approach to addressing the climate change emergency.

    As part of these ambitions, Jonathan will outline how a major Can Do project in Sandfields is shaping a fresh approach to community investment in the foundational economy and the impact this is having across NPT and the local Public Service Board.

    Theme two: delivering new homes through partnership

    Gareth Davies and Mike Owen, CCHA

    Housing Justice Cymru has announced new development partners as part of their affordable homes programme. It is based on working with housing organisations who have the capacity and skills to build new housing and share values around helping those in need and addressing the housing crisis.

    Gareth and Mike will bring you up to date with the work of the consortium CCHA are leading that includes Newydd, Valleys to Coast, Melin and First Choice

    *This session is free to members of the Housing Quality Network Cymru. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    **Places are limited to two per organisation. Further bookings will be added to a waiting list for places. 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Housing Quality Network Cymru.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  3. The Residents’ Network best practice group: Customer satisfaction in the Social Housing White Paper (Joint session)

    Details

    Free to members

    Apologies this is now fully booked

    The Residents’ Network is pleased to announce the third of its new look, quarterly sessions. Following the success of the first two runs, the sessions will see separate groups for staff and residents, with the final session pulling together the thoughts of both groups into notes and findings backed by both residents and staff.

    The topic for this quarter is Customer Satisfaction from the Social Housing White Paper. This will include questions such as:

    • How we measure them?
    • How effective are they in painting the full picture of customer satisfaction?
    • Do the listed questions cover enough ground?
    • What additional questions would be useful?

    To book your free place on any of the other sessions, please follow the links below and complete the bookings form:

    *This session is free to members of the Residents' Network. To check your entitlement, email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    **Places are limited to two per organisation. 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Residents' Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Residents' Network

  4. Leasehold Network best practice group: Shared ownership – the new model

    Details

    Free to members of the Leasehold Network

    Jackie Dickins will look at the new model of shared ownership and set the debate moving on gearing up for the new regime – particularly what IT will be needed, how will it be managed, and the loads of other changes taking place that will need to be pre-empted.

    ­   *This session is free to members of the Leasehold Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    **Places are limited to two per organisation.

    find out more

    Meet At

    ­Further information

    Delegate fees:

    *FREE to members of the Leasehold Network.

    Non-members: £60.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  5. Leasehold Network best practice group: KPIS for leasehold

    Details

    Free to members of the Leasehold Network

    Ann Faulkner is hosting this session that looks at what KPIs are relevant to leasehold, implementation, and how they for with the bigger corporate picture.

    (This session will follow on from the sector trend on leasehold-specific KPIs - report coming soon).

    ­   *This session is free to members of the Leasehold Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    **Places are limited to two per organisation.

    find out more

    Meet At

    ­Further information

    Delegate fees:

    *FREE to members of the Leasehold Network.

    Non-members: £60.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  6. Estate Services Best Practice Group

    Details

    Free to members

    Join us for the next Estate Services Best Practice Group and find out more about an estates project successfully engaging residents.

    Hear from Josh Murray, Environmental Contracts Manager, and Sandy O’Grady, Customer Involvement Officer, at Blackpool Coastal Housing on their green and clean warden service.

    All 60 active tenant wardens are spread throughout the landlord’s neighbourhoods and provide valuable feedback on aspects of the grounds maintenance and cleaning contracts. Feedback is collated monthly, taken on board and acted on.

    The session comes at a time when the importance of listening to tenants and involving them has been emphasised by the Social Housing White Paper. This informal event will also allow time for discussion and knowledge sharing on other key topics.

    *Please note that places are limited to two per organisation. Further bookings will be put on a waiting list for places.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Housing Management Network and the Asset Management Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  7. SAFETYnet best practice group (Topic to be confirmed)

    Details

    Free to members

    The Health and Safety Network is pleased to announce its final best practice sessions of 2021, giving attendees the opportunity to network and share best practice with fellow health and safety professionals.

    As always the session will be facilitated by L&Q’s Steve Pettitt, and take place via zoom.

    *Please note that places are limited to two per organisation. 

    **This session is Health and Safety Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Health and Safety Network

  8. RIEN best practice group: Topic to be announced

    Details

    Free to members

    The Rent Income Excellence Network is pleased to announce its final best practice sessions of the year. These sessions give delegates the opportunity to network and share best practice on a specific topic.

    Each session will cover the same topic, and as a result you just need to book a place at one. As with the previous sessions collated notes will be created and shared with the network.

    The topic and facilitator will be confirmed soon.

    The full list of dates is below:

    *Please note that places are limited to two per organisation. 

    **This session is Rent Income Excellence Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  9. SAFETYnet best practice group (Topic to be confirmed)

    Details

    Free to members

    The Health and Safety Network is pleased to announce its final best practice sessions of 2021, giving attendees the opportunity to network and share best practice with fellow health and safety professionals.

    As always the session will be facilitated by L&Q’s Steve Pettitt, and take place via zoom.

    *Please note that places are limited to two per organisation. 

    **This session is Health and Safety Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Health and Safety Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Health and Safety Network

  10. RIEN best practice group: Topic to be announced

    Details

    Free to members

    The Rent Income Excellence Network is pleased to announce its final best practice sessions of the year. These sessions give delegates the opportunity to network and share best practice on a specific topic.

    Each session will cover the same topic, and as a result you just need to book a place at one. As with the previous sessions collated notes will be created and shared with the network.

    The topic and facilitator will be confirmed soon.

    The full list of dates is below:

    *Please note that places are limited to two per organisation. 

    **This session is Rent Income Excellence Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  11. RIEN best practice group: Topic to be announced

    Details

    Free to members

    The Rent Income Excellence Network is pleased to announce its final best practice sessions of the year. These sessions give delegates the opportunity to network and share best practice on a specific topic.

    Each session will cover the same topic, and as a result you just need to book a place at one. As with the previous sessions collated notes will be created and shared with the network.

    The topic and facilitator will be confirmed soon.

    The full list of dates is below:

    *Please note that places are limited to two per organisation. 

    **This session is Rent Income Excellence Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  12. RIEN best practice group: Topic to be announced

    Details

    Free to members

    The Rent Income Excellence Network is pleased to announce its final best practice sessions of the year. These sessions give delegates the opportunity to network and share best practice on a specific topic.

    Each session will cover the same topic, and as a result you just need to book a place at one. As with the previous sessions collated notes will be created and shared with the network.

    The topic and facilitator will be confirmed soon.

    The full list of dates is below:

    *Please note that places are limited to two per organisation. 

    **This session is Rent Income Excellence Network members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

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