Best practice groups

Held regularly, our best practice groups present you with a superb opportunity to meet with other members and discuss topical issues. One of the most valued aspects of HQN network membership, access to our best practice groups is FREE to members.

  1. How to identify and engage with the ‘new’ vulnerable (in partnership with CACI)

    Details

    Customer insight specialists CACI will present their latest analysis and opinion on how the UK population has changed its attitudes and behaviour as a result of the Covid-19 pandemic.

    This virtual session, which is free to attend for members of any HQN network, will explore:

    • The implications this has for social housing residents and employees
    • How commercial data can be used to identify, and help engage with vulnerable groups
    • To what extent the consumer has shifted to digital and what measures can be taken to ensure engagement continues with those that remain offline.

    The session will also provide case studies of how housing providers and charities have used this data to support vulnerable communities in local lockdowns.

    To accompany this session, CACI are offering delegates the use of their data for free until Christmas. This offer is restricted to Covid related activities only. 

    Free to members

    Places are limited to two spaces per organisation. Further bookings will be put on a waiting list for places.

    This session is free to all members HQN. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  2. RIEN best practice group: Supporting staff and innovative technologies

    Details

    The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

    This session will be led by Optivo's Head of Income Mark Walker, and will look at the following topics:

    • Staff performance
    • Wellbeing, support and motivation
    • Using technology to increase collections.

    Free to members

    This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  3. The Equality, Diversity and Inclusion Network best practice group: Being disability confident

    Details

    The Equality, Diversity and Inclusion Network is pleased to announce its last virtual best practice group of 2020. The session will welcome Fiona Deal, Executive Director of People and Technology at Network Homes and Tracey Curtis-Owens, Customer Experience Project Manager at CHP to discuss their commitment to disability inclusion. 

    As always the session will be led by Lead Associate Colin Heyman, and will look at Network Homes' commitment to the Disabilty Confident Scheme, and Tracey's commitment to learning sign language.

    Free to members

    This session is free to members of the Equality, Diversity and Inclusion Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

     

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Equality, Diversity and Inclusion Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Equality and Diversity Network

  4. RIEN best practice group: Collection and enforcement in the age of local lockdowns

    Details

    The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

    This session will be led by Curo's Head of Customer Accounts Emma Owens, and will look at the following topics:

    • General approaches to collection
    • Enforcement (if using) local courts
    • Impacts of local lockdowns.

    Free to members

    This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  5. How to identify and engage with the financially vulnerable (in partnership with CACI)

    Details

    Customer insight specialists CACI present a timely workshop to help organisations with their rent income strategies over the Christmas period.

    This virtual session, which is free to attend for members of any HQN network, will explore attitudes and behaviour around financial issues, such as bill payments and debt, while providing advice on how to engage effectively with financial advice.

    Topics to be covered include:

    • Who are the ‘new’ financially vulnerable?
    • Rents and rent arrears - attitudes and behaviour to paying rent 
    • Case study: How the ‘Money Advice & Pension Service’ identifies and engages with financially vulnerable groups
    • Case study: How one of the major water companies identify and support financially vulnerable customers.

    Free to members

    Places are limited to two spaces per organisation. Further bookings will be put on a waiting list for places.

    This session is free to all members HQN. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

     

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  6. RIEN best practice group: Maintaining performance, recovery and action plans

    Details

    The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

    This session will be led by HQN Associate Mark Walker, and will look at the following topics:

    • Sustaining performance levels
    • Recovery strategies
    • Corporate Income action plans
    • Court procedures and impact on providers and tenants.

    Free to members

    This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Rent Income Excellence Network.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    The Rent Income Excellence Network

  7. Leadership and Organisational Development Hub: Managing remote teams

    Details

    The Leadership and Organisational Development Hub is pleased to announce its next best practice group. These virtual events provide attendees with the chance to network and share best practice while discussing a topical issue.

    What is the Leadership and Organisational Development Hub?

    The hub is a networking group set up for Housing Quality Network members who work in or have an interest in organisational development. The hub is a learning community where Organisational Development (OD) experts from across the sector collaborate to share ideas and best practice around all things to do with organisational effectiveness and transformation.

    If you’re an OD professional working in or around the housing sector, the hub will help you build your external network, find out what’s worked for others, discuss your own experiences and develop professionally.

    The last hub meeting of 2020 will focus on managing remote teams, and we're pleased to be able to welcome Vale of Aylesbury Housing to tell us about their programme. 

    Free to members

    Places are limited to two spaces per organisation. Further bookings will be put on a waiting list for places. 

    Booking

    Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Leadership and Organisational Development Hub (part of the Housing Quality Network and Housing Quality Network Cymru). Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

    find out more

    Meet At

    Further information

    Delegate fees:

    *FREE to members of the Leadership and Organisational Hub (part of the Housing Quality Network and Housing Quality Network Cymru memberships).

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    The Housing Quality Network

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