Best practice groups

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'Carbon neutral housing and green jobs for people unemployed by pandemic are crucial to reset the economy and #BuildBackBetter’ Sophie Howe, Future Generations Commissioner

There is no going back to a pre-crisis world. With the complexity of the challenges we face we need a Can Do spirit more than ever. That will mean building on the radical approach, pioneered by the housing sector to make every pound of public investment work for local people and their communities.  We want your help in making this happen.

In July last year one hundred people came together to celebrate ten years of the Can Do Toolkits at an event in Techniquest, Cardiff Bay. As a result, we determined to reshape the Can Do approach in the context of huge challenges for wellbeing and the economy. The current crisis makes this much more urgent.

You are invited to take part in a series of two interactive, virtual seminars and help us redefine value and maximise long term community benefits from public investment. We will be focussing on

• How the foundational economy just became so much more important
• The huge opportunity to make Wales the first post crisis green economy, building on the Wellbeing of Future Generations Act and starting with building thousands of low carbon affordable homes and decarbonising exiting houses and buildings
• Redefining what value is and engineering a Can Do approach into public investment across health, social care, housing and infrastructure programmes.

In this session we will co-produce a new definition of value that puts more weight on long term benefits including making Wales a pioneer of the Green Economy. We will set this within the context of the Foundational Economy and embrace the principles and practices of the Wellbeing of Future Generations Act.

Speakers:

Lee Waters MS, Deputy Minister for the Economy and Transport

Ed Evans, Director Civil Engineering Contractors Association Wales

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The Leadership and Organisational Development Hub is pleased to announce the next best practice group. These regional events provide attendees with the chance to network and share best practice while discussing a topical issue.

What is the Leadership and Organisational Development Hub?

The hub is a new networking group set up for Housing Quality Network members who work in or have an interest in organisation development. The hub is a learning community where Organisational Development (OD) experts from across the sector collaborate to share ideas and best practice around all things to do with organisational effectiveness and transformation.

If you’re an OD professional working in or around the housing sector, the hub will help you build your external network, find out what’s worked for others, discuss your own experiences and develop professionally.

The second hub meeting of 2020 will focus on Management Development Programmes, and we're pleased to be able to welcome Cobalt Housing to tell us about their programme. 

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The Equality and Diversity Network is pleased to announce its next best practice group for 2020. This virtual event will provide attendees with the chance to network and share best practice while discussing a topical issue.

The topic for this session will be diversifying the culture.

The group will be facilitated by Colin Heyman.

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The Rent Income Excellence Network has announced the second round of regional excellence groups for 2020. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

Topics for discussion to be decided.

This group will be facilitated by Mark Henderson.

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The Rent Income Excellence Network has announced the second round of regional excellence groups for 2020. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

Topics for discussion to be decided.

This group will be facilitated by Emma Owens.

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As the COVID-19 pandemic continues to impact on our lives and working practices, the need for intervention can be difficult to balance with ensuring the safety of staff and tenants.

There has been a spike in ASB complaints and disputes, resulting from people being at home more, increased noise and parties, and a decrease in tolerance levels.

Landlords are finding that enforcement in general is a concern due to COVID, and that changing tact may be necessary.

In this free* Best Practice Group, Claire Hogan-Clark from Capsticks will offer her take on types of ASB processes and enforcement. You will also have the opportunity to ask Claire questions and find out more about techniques that other landlords are using.

*Free to members of the Housing Management Network and the Strategic Network. To check your entitlement please email networks@hqnetwork.co.uk or call 01904 557150 and select option 3. 

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As the COVID-19 crisis grips the country, frontline housing staff have had a significant part to play in keeping the country – and especially those who are the most vulnerable – safe.

Housing officers have had to adapt their roles almost on a daily basis to make sure they are working to the latest government guidance, and have become pillars in their communities at a time where people are frightened and confused.

But in this fast changing world, it is vital that frontline workers take the time to look after their own mental wellbeing.

In this free Best Practice Group, Ant Dowell from mental health charity Imagine Independence will offer his take on how housing officers and other frontline housing workers can look after their own mental health and make sure they are in the best possible position to care for others at a time of national trauma.

Booking

Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Housing Quality Network and the Housing Management Network. Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

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Hosted by Rent Income Excellence Network associate Tony Newman, this webinar is a chance for members to come together and explore the challenges and opportunities arising from the COVID-19 crisis.

The webinar will ask the following questions:

• How is the current crisis impacting on rent collection, income management and tenancy sustainment?
• How are organisations changing their collection and arrears processes?  
• How are housing providers and local authorities supporting customers and staff?
• Who has practical tips and positive practice ideas to share?
• How might this experience inform changes to future service design?

Booking

Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Rent Income Excellence Network. Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

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Carbon neutral housing and green jobs for people unemployed by pandemic are crucial to reset the economy and #BuildBackBetter’ Sophie Howe, Future Generations Commissioner

There is no going back to a pre-crisis world. With the complexity of the challenges we face we need a Can Do spirit more than ever. That will mean building on the radical approach, pioneered by the housing sector to make every pound of public investment work for local people and their communities.  We want your help in making this happen.

In July last year one hundred people came together to celebrate ten years of the Can Do Toolkits at an event in Techniquest, Cardiff Bay. As a result, we determined to reshape the Can Do approach in the context of huge challenges for wellbeing and the economy. The current crisis makes this much more urgent.

You are invited to take part in a series of two interactive, virtual seminars and help us redefine value and maximise long term community benefits from public investment. We will be focussing on

• How the foundational economy just became so much more important
• The huge opportunity to make Wales the first post crisis green economy, building on the Wellbeing of Future Generations Act and starting with building thousands of low carbon affordable homes and decarbonising exiting houses and buildings
• Redefining what value is and engineering a Can Do approach into public investment across health, social care, housing and infrastructure programmes.

Drawing on a year-long consultation and the first interactive seminar, we will launch the Can-Do Declaration that will help redefine value, set a series of immediate actions and outline a number of tools to put our ambitions for a post-Covid world and a Green Wales into practice.

Speakers:

Sophie Howe, Future Generations Commissioner (invited)

Kellie Beirne, Director Cardiff Capital Region City Deal

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Now more than ever, the pandemic has emphasised the vital work that carers do. Harry’s Pledge, which was launched during National Carers Week in June, calls on social landlords to make a commitment to carers in recognition of the great work that they do.

Julie Doyle, Chief Executive at Longhurst Group will be introducing Harry’s Pledge and explaining why it is so important to her both on a personal and professional level. We will discuss the four main components of the pledge and how your organisation can get involved.

This will be an open, panel discussion with an opportunity to share your own challenges and experiences with your peers.

More information about Harry's Pledge can be found here.

This session is free to members of the Housing Management Network and the Residents' Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

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The recent HACT white paper ‘Do the smart thing’ examines some of the pilots that social housing organisations have run over the past five years to test the value of smart technology.

It reviews some of the wider barriers to implementation, as well as highlights some of the benefits of smart technology for both residents and social housing organisations.

At this free virtual workshop, HACT’s Chief Innovation Officer Dr Rob Wray will discuss the practical application of smart technology providing advice and guidance to those getting started or stuck in delivering a smart home strategy.

Rob explains: “Successful implementation of smart technology will require a shift in culture, away from ‘what can this technology do for us?’ to ‘how can this technology work best for residents?’.

“With the sector committed to a data-driven future, one in which residents are engaged and empowered, investment in smart homes should be seen as a critical step towards achieving this.”

Booking

Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Business Innovation Group or the Asset Management Network. Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

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Hosted by Yorkshire Housing’s Michelle Gregg, Director of Business Transformation and Rebecca Farrell-Greenhalgh, Service Design Lead the group will hear about Yorkshire Housing’s change programme, which successfully went live on 3 February 2020. 

The programme has brought about people, process and technology changes across the customer services directorate. Over 200 people have been consulted and moved into new roles, all local offices closed and teams moved to agile working and a new technology platform of Microsoft Dynamics established. With the aim of having “One view of the customer” a new CRM system is in use, remote printing and EDM has been set up and dynamics-enabled processes including tenancy management, allocate/leave, ASB, complaints are in place.

Work is well underway, incorporating lessons learnt  for the second dynamics release covering independence, sales, income collection and all property related processes, with a go live date of 3 August 2020.

Don’t miss out on the chance to hear directly from Yorkshire Housing about these innovative changes as well as the opportunity to network and share best practice with other members of the group.

This session is free to members of the Business Innovation Group (part of the Housing Quality Network membership). To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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The Health and Safety Network is pleased to announce its third round of best practice groups for 2020. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

The topic for this session will be fire safety.

Lunch will be provided.

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The Health and Safety Network is pleased to announce its fourth round of best practice groups for 2020. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

The topic for this session will be CDM.

Lunch will be provided.

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The Health and Safety Network is pleased to announce its fourth round of best practice groups for 2020. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

The topic for this session is to be announced.

Lunch will be provided.

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