Best practice groups

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Hosted by Yorkshire Housing’s Michelle Gregg, Director of Business Transformation and Rebecca Farrell-Greenhalgh, Service Design Lead the group will hear about Yorkshire Housing’s change programme, which successfully went live on 3 February 2020. 

The programme has brought about people, process and technology changes across the customer services directorate. Over 200 people have been consulted and moved into new roles, all local offices closed and teams moved to agile working and a new technology platform of Microsoft Dynamics established. With the aim of having “One view of the customer” a new CRM system is in use, remote printing and EDM has been set up and dynamics-enabled processes including tenancy management, allocate/leave, ASB, complaints are in place.

Work is well underway, incorporating lessons learnt  for the second dynamics release covering independence, sales, income collection and all property related processes, with a go live date of 3 August 2020.

Don’t miss out on the chance to hear directly from Yorkshire Housing about these innovative changes as well as the opportunity to network and share best practice with other members of the group.

This session is free to members of the Business Innovation Group (part of the Housing Quality Network membership). To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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Managing agents... "can't live with them, can't live without them" seems to be the mantra for leasehold landlords. 

Come and join this best practice workshop as we look at the latest issues and challenges for leasehold management teams regarding working with managing agents, and how to buiild better and more positive relationships with them.

Cecilia Brodigan is your facilitator for the session.

This session is free to members of the Leasehold Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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We heard the views of the Competition & Markets Authority at the leasehold Summit back in June. Now the Law Commission has published it's latest reports.

Commonhold, enfranchisement, freehold, Right to Manage..... it's a minefield. What are the implications for social landlord leasehold teams?

Come and join the debate with Helen Muir as your facilitator.

This session is free to members of the Leasehold Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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The Leadership and Organisational Development Hub is pleased to announce the next best practice group. These virtual events provide attendees with the chance to network and share best practice while discussing a topical issue.

What is the Leadership and Organisational Development Hub?

The hub is a networking group set up for Housing Quality Network members who work in or have an interest in organisational development. The hub is a learning community where Organisational Development (OD) experts from across the sector collaborate to share ideas and best practice around all things to do with organisational effectiveness and transformation.

If you’re an OD professional working in or around the housing sector, the hub will help you build your external network, find out what’s worked for others, discuss your own experiences and develop professionally.

The third hub meeting of 2020 will focus on staff wellbeing and coaching culture, and we're pleased to be able to welcome Wolverhampton Homes to tell us about their programme. 

Note: this meeting will be via Microsoft Teams, and not Zoom as usual.

Booking

Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Leadership and Organisational Development Hub. Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

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