Best practice groups

Details

Customer insight specialists CACI will present their latest analysis and opinion on how the UK population has changed its attitudes and behaviour as a result of the Covid-19 pandemic.

This virtual session, which is free to attend for members of any HQN network, will explore:

• The implications this has for social housing residents and employees
• How commercial data can be used to identify, and help engage with vulnerable groups
• To what extent the consumer has shifted to digital and what measures can be taken to ensure engagement continues with those that remain offline.

The session will also provide case studies of how housing providers and charities have used this data to support vulnerable communities in local lockdowns.

To accompany this session, CACI are offering delegates the use of their data for free until Christmas. This offer is restricted to Covid related activities only. 

Places are limited to two spaces per organisation. Further bookings will be put on a waiting list for places.

This session is free to all members HQN. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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Details

The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

This session will be led by Optivo's Head of Income Mark Walker, and will look at the following topics:

• Staff performance
• Wellbeing, support and motivation
• Using technology to increase collections.

This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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Details

The Equality, Diversity and Inclusion Network is pleased to announce its last virtual best practice group of 2020. The session will welcome Fiona Deal, Executive Director of People and Technology at Network Homes and Tracey Curtis-Owens, Customer Experience Project Manager at CHP to discuss their commitment to disability inclusion. 

As always the session will be led by Lead Associate Colin Heyman, and will look at Network Homes' commitment to the Disabilty Confident Scheme, and Tracey's commitment to learning sign language.

This session is free to members of the Equality, Diversity and Inclusion Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

 

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Details

The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

This session will be led by Curo's Head of Customer Accounts Emma Owens, and will look at the following topics:

• General approaches to collection
• Enforcement (if using) local courts
• Impacts of local lockdowns.

This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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Details

Customer insight specialists CACI present a timely workshop to help organisations with their rent income strategies over the Christmas period.

This virtual session, which is free to attend for members of any HQN network, will explore attitudes and behaviour around financial issues, such as bill payments and debt, while providing advice on how to engage effectively with financial advice.

Topics to be covered include:

• Who are the ‘new’ financially vulnerable?
• Rents and rent arrears - attitudes and behaviour to paying rent 
• Case study: How the ‘Money Advice & Pension Service’ identifies and engages with financially vulnerable groups
• Case study: How one of the major water companies identify and support financially vulnerable customers.

Places are limited to two spaces per organisation. Further bookings will be put on a waiting list for places.

This session is free to all members HQN. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

 

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Details

The Rent Income Excellence Network is pleased to be able to announce its next round of best practice groups, offering delegates the chance to network and share best practice on a range of topics. 

This session will be led by HQN Associate Mark Walker, and will look at the following topics:

• Sustaining performance levels
• Recovery strategies
• Corporate Income action plans
• Court procedures and impact on providers and tenants.

This session is free to members of the Rent Income Excellence Network. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

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Details

The Leadership and Organisational Development Hub is pleased to announce its next best practice group. These virtual events provide attendees with the chance to network and share best practice while discussing a topical issue.

What is the Leadership and Organisational Development Hub?

The hub is a networking group set up for Housing Quality Network members who work in or have an interest in organisational development. The hub is a learning community where Organisational Development (OD) experts from across the sector collaborate to share ideas and best practice around all things to do with organisational effectiveness and transformation.

If you’re an OD professional working in or around the housing sector, the hub will help you build your external network, find out what’s worked for others, discuss your own experiences and develop professionally.

The last hub meeting of 2020 will focus on managing remote teams, and we're pleased to be able to welcome Vale of Aylesbury Housing to tell us about their programme. 

Places are limited to two spaces per organisation. Further bookings will be put on a waiting list for places. 

Booking

Please check your entitlement before booking as there will be a charge for organisations that aren't members of the Leadership and Organisational Development Hub (part of the Housing Quality Network and Housing Quality Network Cymru). Email networks@hqnetwork.co.uk or call 01904 557150 (option 3) if unsure.

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