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Format Status Title Description Size Download
pdf Current File size: 681KB Published Date: 30/01/2019
xlsx Current File size: 5MB Published Date: 09/01/2019
docx Current File size: 912KB Published Date: 21/12/2018
pdf Current File size: 436KB Published Date: 20/12/2018
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 427KB Published Date: 12/12/2018