Chat with us live
Fit for purpose
Fit for purpose intro
Start the Charter today! During March, HQN is running a series of workshops to help boards, councillors, executives, involved residents and governance leads get to grips with the key aspects of the White Paper – all from a governance perspective. Essential, clear advice, tests to challenge/reassure you, red flags to avoid. Take a look at what’s on offer.
Fit for purpose 10 Mar
Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams
Wednesday 10 March 2021
This session will explore the Residents Charter chapter-by-chapter and challenge housing providers with ‘seven key tests’ they need to set themselves in order to deliver. You will get to hear how Broadland Housing Group are putting engagement at the heart of their response to the White Paper to ensure the resident voice is being heard loud and clear.
Fit for purpose 12 Mar
Preventing fraud – how to achieve board oversight and assurance
Friday 12 March 2021
Fraud and cyber crime are on the increase across all sectors and housing is no different. Ultimately the buck stops with the board and the Regulator of Social Housing has been quick to downgrade organisations for failing to have the appropriate policies and procedures in place to provide proper oversight and assurance.
Fit for purpose 18 Mar
The Resident Voice – how we forge a new relationship through better engagement at all levels
Thursday 18 March 2021
One of the key challenges for organisations, is to ensure the resident voice is being listened to and acted on at all levels of the business. But genuine engagement is easier said than done and often requires a rethink around culture, governance and even structure. This session will offer some ideas on how we can forge a new relationship with residents and hear about the successful approach Soha has taken.
Fit for purpose 19 Mar
The Complaint Handling Code and what it means for boards
Friday 19 March 2021
‘To have your complaints dealt with promptly and fairly’ is a key aspect of the new Charter and Housing Ombudsman Richard Blakeway has wasted no time in stepping up the complaints regime with a new code for complaint handling and a move to ‘name and shame’ landlords to improve transparency. At this session, the Ombudsman will talk boards and leaders through their responsibilities and what’s expected of organisations.
Fit for purpose 23 Mar
Presenting with impact in the virtual world
Tuesday 23 March 2021
We’re all having to get used to meetings and conferences over Zoom and Teams but how can you make sure you both look and sound like a leader on screen? To help you speak with confidence, experienced presentation and media coach Roddy McDougall will be explaining some practical and helpful tips on set-up, delivery, body language and content in an hour long session.
Fit for purpose 24 March
When things fall apart – developing your turnaround strategy
Wednesday 24 March 2021
For any business, when things start to go wrong it can be very difficult to turn the tide.
This session will take you through the key principles underpinning any successful turnaround strategy, and how you go about rebuilding relationships with key stakeholders, including the regulator, funders and, most importantly, residents.
Fit for purpose 25 Mar
The re-booting of consumer regulation
Thursday 25 March 2021
The transformation of consumer regulation is one of the central pillars of the Social Housing White Paper. Proposals are in place to strengthen the consumer standards and give the regulator a more proactive role in monitoring landlords’ performance and compliance. This session will examine the proposed regime and explore the implications for organisations, boards and executive teams.
Fit for purpose 30 Mar
Housing inspection re-born – what will it look like?
Tuesday 30 March 2021
With the Social Housing White Paper proposing routine inspections every four years for landlords with over 1,000 homes, coupled with specific, reactive investigations on a more frequent basis, housing providers will need to get a feel for what any new regime will look like. Fortunately, help is at hand from Alistair McIntosh and Roger Jarman, former Head of Housing at the Audit Commission.