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Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We are looking for a Financial Inclusion Specialist (1 post) to join our Income and Financial Inclusion Team.

Reporting to the Financial Inclusion Team Leader, you will provide financial inclusion and welfare advice to customers to help maximise their income and support debt collection rates.

You will manage financial inclusion referrals, including visiting customers at their homes and on site, recording and measuring the outcomes, and support customers to maximise their income by assisting with benefit applications. You will work alongside external partner organisations to ensure that customers have access to all available support and advice to bring about financially sustainable tenancies. Be the organisation and customer contact with DWP, supporting customers through their Universal Credit claim.

The successful candidate will have knowledge and awareness of housing regulations and law, and of welfare benefits and Universal Credit. It is desirable that you will have experience of working in a financial inclusion role previously.

You should also have a full UK driving licence and access to your own vehicle.

To enable us to capitalise on the benefits of more flexible ways of working, for our customers, colleagues and to support sustainability, we have developed Onward ‘WorkSpace’. This is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. This role is home based and there is no requirement to attend the office daily, but you will be required to attend neighbourhoods and/or sites as required to fulfil duties of the role.

As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.