• Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start15 Jul 2021 10:30
    • End15 Jul 2021 13:30

    The HQN annual conference 2021: Day 3 Consumer regulation and building safety

    Details

    Virtual conference

    It's back! Our annual conference is one of the highlights of the housing calendar and the big focus this year will be the resident voice.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    For all social housing providers, communicate, involve, listen and act are now top priorities. But for this to happen, genuine cultural change will be required in many organisations.

    On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly.

    This year’s HQN annual conference will address the big issues affecting the housing sector while ensuring the resident voice is central to every discussion and debate.

    The focus for Thursday is consumer regulation and building safety and we have a host of top speakers lined up, including the Regulator of Social Housing and the Health and Safety Executive (both TBC). The day will also include the grand final of our Housing’s Next Generation competition.

    Full list of speakers will be announced shortly. 

    Individual sessions of the HQN annual conference 2021:

    Day 1: The way forward –  Tuesday 13 July – 10:30am to 13:30pm

    Day 2: Respecting residents –  Wednesday 14 July – 10:30am to 13:30pm

    To book all 3 days for a discounted price, click here and complete the booking form.

     

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    Meet At

    Further information

    Delegate fees:
    Price per delegate: £99.00*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Jul 2021 10:00
    • End20 Jul 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

     Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Friday 11 June, Wednesday 23 June and Thursday 8 July.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:      

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Aug 2021 10:00
    • End19 Aug 2021 13:00

    The Estate Services Club annual conference

    Details

    Estate Services Club annual conference

    Virtual conference

    The Estate Services Club is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start09 Sep 2021 10:00
    • End09 Sep 2021 13:00

    The Equality, Diversity and Inclusion Network annual conference

    Details

    Equality, Diversity and Inclusion Network annual conference

    Virtual conference

    The Equality, Diversity and Inclusion Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Equality, Diversity and Inclusion Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Sep 2021 10:00
    • End23 Sep 2021 13:00

    The SAFETYnet annual conference

    Details

    SAFETYnet annual conference

    Virtual conference

    The Health and Safety Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Health and Safety Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Oct 2021 10:00
    • End14 Oct 2021 13:00

    The RIEN annual conference

    Details

    RIEN annual conference

    Virtual conference

    The Rent Income Excellence Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Rent Income Excellence Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start10 Nov 2021 10:00
    • End10 Nov 2021 13:00

    The Asset Management Network annual conference

    Details

    Asset Management Network annual conference

    Virtual conference

    The Asset Management Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Asset Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Nov 2021 10:00
    • End23 Nov 2021 13:00

    The Housing Management Network annual conference

    Details

    Housing Management Network annual conference

    Virtual conference

    The Housing Management Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start02 Dec 2021 10:00
    • End02 Dec 2021 13:00

    The Residents’ Network annual conference

    Details

    The Residents’ Network annual conference

    Virtual conference

    The Residents' Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Residents' Network

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