How this could work better for both you and the people living in your homes. Communication is a very corporate and cold word. Of course, we need to be professional with appropriate boundaries, but we also need to connect with people. To build respect and trust.

  • Read more

    Let’s start by using words like ‘talking’ and ‘conversation’.

    Having a ‘good conversation’ is a skill and an art. It relies on active listening – not just hearing, or asking for a reply in order to get the information you want, not because you are interested in the other person and really want to engage with them.

    This change in approach will have a huge impact – day-to-day and conversation-by-conversation and the relationship you have with the people living in your homes and the people you work with. It will impact on the success you have in your job. It’ll also directly affect how happy you are and your mental wellbeing. It will make a difference on every level of your life.

    This interactive session will focus on:

    • The art of conversation and the things we might have forgotten
    • The difference between listening and hearing
    • How you can make people feel listened to, and feel people are listening to you
    • Why being clear about what you need is so important
    • Making sure people understand what you need, but understanding what they need
    • Getting what you need, in the right way.

    We get out, what we put in. But it’s harder, and takes much more time, skill, and effort than most people recognise. Ultimately, it’s the difference between caring about people because you genuinely do; and want to work with them to improve their lives. Or just care because you can’t get what you need, unless you do. You can teach processes all day long, but you cannot teach people empathy, and to genuinely care for other.

    Who should attend?

    This session has no limits, no bounds. It’s not exclusive. It essential for everyone working with people.

  • Our speaker

    Stephen Gillatt is a housing practitioner, with a decade of sector experience, half of this within income recovery, which saw the introduction of Universal Credit. Author of a book about fatherhood and mental health, Stephen lives with borderline personality disorder and Bipolar ii. He is YMHFA trained and has appeared in national and local press, talking about mental health. Stephen uses his blend of professional and lived experience to open up subjects and ideas which people find uncomfortable and talk in a way which makes them feel more comfortable.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network £49.00
    Non-members £49.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

12 October 2022
2:00pm - 3:30pm
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