Hear from the Regulator, sense check your approach to rent setting, assess your compliance with the Rent Standard.

With agitation already growing among social housing campaign groups, RSH chief executive Fiona MacGregor has urged boards to ‘think now’ about what they want to do on rent setting and not to ‘duck these big decisions’.

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    The Regulator and the sector recognise that providers face an ‘extremely difficult’ decision on rent setting for next year. With rents linked to inflation, there’s a chance rent increases could be into double digits for 2023/24. That’s a scenario both residents and government are likely to find unacceptable, despite registered providers facing considerable financial pressures of their own.

    This year’s rent compliance conference will help to shape landlord thinking around rent increases while also covering the key requirements of how to comply with the Rent Standard, understanding the current sector risk profile and learning from recent regulatory downgrades.

    Chaired by Emma Turay, Assistant Director of Rents & Service Charges at Notting Hill Genesis, our popular conference will cover:

    • The cost-of-living crisis and challenges around rent increases
    • Lessons to be learned from the latest Rent Standard breaches
    • Q&A session with the regulator
    • Implementation of the Rent Standard:
      • Recap of the rules and regulations for varying rent types and different tenures
      • Identifying the lessons learnt and best practice
    • Sector risk profile to be published by the Regulator in the autumn – what will this mean?  What have we learned and implemented from prior publications?
    • Consulting and communicating with residents on rent increases – what works, what doesn’t
    • Legal updates – Looking to the future and learning from past mistakes, notifications and judgments.

    Essential for:

    This event is essential for everyone involved in rent setting and compliance:

    • Executive directors and board members
    • Finance, risk assurance and rent compliance teams
    • Rent setting/review panels
    • Income management and/or housing management teams
    • Data governance teams.
  • Our speakers

    Emma Turay, Assistant Director of Rents & Service Charges, Notting Hill Genesis

    Emma works at Notting Hill Genesis ensuring that the organisation is robust in terms of regulatory and legislative requirements for Rents and Service Charges. She is also responsible for the development of automated bespoke databases to increase efficiencies and manage compliance risks. Emma has over 10 years’ experience in the sector, with qualifications in Law and various project management methodologies including Prince 2 and Lean 6 Sigma and is currently a Board member for the Chartered Institute of Housing – London Region. Emma was the lead in the implementation of an annual rent compliance conference and 2021 publication of the “Complying with the Rent Standard – a guidance framework for registered providers” which was welcomed into the sector by the Regulator of Social Housing.

    Karen Doran, Assistant Director of Regulatory Operations, Regulator of Social Housing

    Karen is part of the senior leadership team at the Regulator of Social Housing (RSH) and as Assistant Director Regulatory Operations leads a team of financial and governance regulators responsible for the effective regulation of registered providers. Previously as Assistant Director Investigation and Enforcement Karen worked on a range of non-compliant governance casework as well as overseeing RSH’s consumer regulation work.

    Karen started her career in frontline homelessness and housing management and has worked in housing for almost 30 years in a wide variety of different roles in a local authority and housing association context as well as senior policy roles in central and regional government. Prior to joining RSH in 2013 she worked in consultancy and from 2008 to 2011 chaired and advised the panel of social housing lenders. Karen has also been an Audit & Risk Committee member as an independent non-executive director for a housing association based in Northern Ireland.

    Alistair McIntosh, Chief Executive, HQN

    Alistair McIntosh is one of the social housing sector’s most respected and best known personalities.

    As founder and Chief Executive of HQN, he is regarded as one of the foremost advisers on governance and regulation, specialising in VfM and stress testing. His hands-on approach sees Alistair leading on all HQN’s in-depth assessment mock exercises and support work, designing and running the popular Iron Grip sessions and chairing/speaking at conferences and events.

    Career highlights include setting up and running the National Federation of ALMOs, leading the popular consultation on the regulatory standards for housing, and developing an approach to VfM that won praise from the housing minister.

    A regular contributor to the housing press, Alistair’s columns are known for their humorous, pointed and painfully accurate assessment of the state of social housing.

    Ian Parker, Housing Finance Network Lead Associate, HQN

    Ian has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs.  Ian has worked as a consultant for the last eight years and during that period has:

    • Developed HQN’s VfM metric model
    • Provided advice to clients about the sector’s VfM agenda
    • Undertaken in excess of 60+ mock In Depth Assessments (IDAs)
    • Developed HQN’s merger model.

    Ian is HQN’s Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    • Nick Atlay, Senior Financial Analysis Manager, Regulator of Social Housing
    • Chris Milson, Rent Compliance Manager, Notting Hill Genesis
    • Samantha Grix, Partner – Housing Management and Property Litigation, Devonshires.
  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £175.00
    Members of any HQN network - 2 delegates £150.00
    Members of any HQN network - 3+ delegates £125.00
    Non-members - 1 delegate £200.00
    Non-members - 2 delegates £175.00
    Non-members - 3+ delegates £150.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

08 September 2022
10:30am - 1:00pm
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Event programme