Explore the issues and the practical solutions – What can be done? How can housing associations, local authorities and other accommodation providers and partners work better together to resolve the issues and comply with the Social Housing (Regulation) Bill and TSMs?

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    Supported housing plays a vital role in providing safe and stable accommodation for those in need of support to live as independently as possible – from the elderly to care leavers, for people with drug or alcohol dependency and those with mental health problems,

    But supported housing is going through a crisis – housing associations and other traditional providers are pulling out of the sector due to funding pressures and recruitment difficulties, which has opened up the market to other less scrupulous landlords.

    According to the English Housing Survey, more than one million households are living in unsuitable and inaccessible accommodation that doesn’t meet their specific needs.

    Included in this figure is more than 150,000 people living in what is known as ‘exempt accommodation’ – supported housing that is exempt from certain housing benefit provisions and is unlicensed by local authorities.

    The scarcity of suitable and appropriate supported housing means some vulnerable residents, including the elderly and victims of domestic abuse, are living alongside drug dealers and criminals and fearing for their lives.

    As a result tensions and conflicts are increasing in some supported housing schemes with rising numbers of tenant complaints, anti-social behaviour incidents and crime.

    What can be done and how can housing associations, local authorities and other accommodation providers and partners work together to resolve these issues?

    With Tenant Satisfaction Measures on the way as part of the Social Housing Regulation Bill, landlords really need to consider how they improve engagement with tenants and drive-up quality of service in supported housing schemes.

    This event will look at practical solutions to addressing the problems supported housing providers are facing and will explore: 

    • The pressures on supported housing providers
    • Innovative approaches to meeting specific housing needs of older people, those who are homeless and people with disabilities
    • How complaints from supported housing residents are being handled and resolved and how early intervention can help
    • Best practice in tackling anti-social behaviour and crimes like cuckooing in supported housing communities
    • Does choice-based lettings work for supported housing schemes – is a new approach required?
    • How to sustain tenancies in supported housing for those with specialist, complex and multiple needs
    • The government review into ‘exempt accommodation’ and what it means for the wider supported housing sector.

    Who should attend?

    This is essential for everyone involved in providing sheltered and supported housing:

    • Supported and sheltered housing specialists
    • Scheme managers and floating support teams
    • Strategic and commissioning teams
    • Lettings managers
    • Policy and performance teams
    • Resident engagement.
  • Our speakers

    Emma Lindley, Associate, HQN

    Emma has over nine years’ experience working in housing associations and a local authority in the East Midlands. Emma has been a HQN Associate since 2013 and has produced a number of briefings and toolkits relating to allocations and lettings. Emma has worked in a variety of roles including managing a PRS portfolio, providing housing options advice, tenancy management and most recently strategic housing with responsibility for the homelessness service, affordable housing delivery and private sector renewal strategy.

    Tim Brown, Associate, HQN

    Tim was a member of the Government’s Montague Review on Institutional Investment in the Private Rented Sector in 2012. He also was a member of team commissioned by the Government to carry out an international comparative review on institutional investment in the sector.

    He has over the last ten years maintained a watching brief on the development of the build-to-rent sector. He has advised a number of councils and housing associations on potential projects. He also has given evidence on the build-to-rent sector to a number of inquiries and studies in the UK and elsewhere.

    Aileen Evans, CEO, Grand Union

    Aileen Evans is Chief Executive Officer of Grand Union Housing Group and at the end of June 2021 completed her term as the president of the Chartered Institute of Housing, the professional body for those working in housing.

    A qualified coach and NLP master practitioner she has a strong interest in understanding healthy organisational cultures and the impact on performance.

    An emerging mental health campaigner, she was, as part of her presidential campaign, working with the metal health charity MIND to provide a guide for housing organisations on creating mentally health organisations and had set a fundraising target of £50K to support MIND this year.

    Jo Sylvester, Safeguarding Lead/Community Resolution Officer, Ongo Homes

    Jo has run the Cuckooing Project since 2019 which includes supporting victims of cuckooing, multi-agency working and raising awareness. The Cuckooing Project won “Best Project Award” at ASB Resolve Awards 2021.



    John Verge, CEO, Golden Lane Housing and Chair of Learning Disability and Autism Housing Network

    John has nearly 30 years of experience working in the social housing and care sector. Since 2000 he has work for Golden Lane Housing (GLH) one of the leading UK learning disability and autism specialist housing associations.  GLH has worked with tenants, commissioners, support providers, and families to co-produce innovative housing solutions and services.

    John is also chair of the Learning Disability and Autism Housing Network, a coalition of registered housing associations providing housing and services.

    Bruce Moore, CEO, Housing21

    Bruce joined Housing 21 as Chief Executive in 2013. Before that, Bruce was Chief Executive for Hanover Housing Group and had previously been Chief Executive of Wolverhampton Homes and Deputy Chief Executive of Anchor Trust. Bruce’s early career was as an in-house lawyer and he is a qualified solicitor, but he has spent more than 20 years leading change and seeking to improve the provision of housing and care for older people. Bruce has served and continues to serve as a board member for a number of housing organisations, charities and a local authority owned care company. He completed a PhD considering the differences in attitudes and expectation of the governance role of boards of housing associations in 2017 and then undertook a further PhD on the priorities and preferences of residents of Retirement and Extra Care Housing that he completed in early 2021.

    Ben Courtney, Director of Operations, Stepping Stone Projects

    Ben is responsible for providing leadership to the operational management team and ensuring the delivery of high-quality services to all of our customers. Ben also leads on Business Development for the organisation and has been involved in  winning and implementing a number of new services as well as acquisition and renovation projects. Prior to his current role, Ben was one of our operations managers, responsible for managing our four adult supported accommodation services in Rochdale.

    Ben started at Stepping Stone Projects as a fixed term part-time probation resettlement worker back in 2001. By 2006, he had made his way up to service manager after successful roles as a floating support worker and a team leader before his promotions to Operations Manager in 2010 and then Director of Operations in 2019. Ben is a passionate advocate for accommodation and support solutions for homeless people, particularly those that bring together the social housing, private and charitable sectors.

    • Richard Kennedy, Co-Founder, Cornerstone Place
    • Judie Collins, Chair of Housing and Neighbourhoods Working Group, Greater Manchester Older People’s Network.
  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £175.00
    Members of any HQN network - 2 delegates £150.00
    Members of any HQN network - 3+ delegates £125.00
    Non-members - 1 delegate £200.00
    Non-members - 2 delegates £175.00
    Non-members - 3+ delegates £150.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

23 August 2022
10:30am - 3:30pm
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Event programme