Winter is coming…the cost-of-living crisis is biting. Have you prepared a winter support plan? Find out what social landlords need to be doing to support their residents through these tough times.

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    This essential two-day event focuses on the short- and long-term practical solutions housing providers can take to support those struggling to choose between heating and eating whilst maximising rent collection rates.

    From pandemic to cost-of-living crisis, as inflation soars to its highest rate in 40 years fuelled by the increasing cost of energy households across the country are seeing their income reduce in real terms every day.

    Already 6.5 million UK households are in fuel poverty. And these numbers will grow – in October 2022 energy bills are predicted to rise again. People who have never struggled before to meet their financial obligations will need help now.

    Those on the lowest incomes – many of whom live in social housing – will struggle the most.

    The cost-of-living crisis presents a real challenge to income teams – how to strike the right balance whilst maximising rent collection rates and providing the support residents need to weather the storm, afford their household costs and sustain their tenancies.

    What will be covered:

    • Find out what support measures the UK Government has provided this winter
    • Hear from National Energy Action on the energy crisis
    • Hear from practitioners about what they are doing to ensure their residents get the support they need to meet their financial commitments and sustain their tenancies
    • Find out about what to include in your winter support plans and how to put one together.

    Essential for:

    • Income collection managers and teams
    • Welfare advice and sustainability teams
    • Energy efficiency teams
    • Housing management teams.
  • Our speakers

    Kim Long, Senior Network Manager, HQN

    Kim has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement. With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions. As Lead Associate Kim’s aim is to make RIEN a more dynamic platform, providing the sector with a way of highlighting best practice, to make a louder noise and demonstrating the value of the services it provides.

    Adam Scorer, CEO, National Energy Action, NEA

    Adam is Chief Executive of National Energy Action. He has been a consumer rights campaigner for many years including at Which?, energywatch, Consumer Focus and Citizens Advice. As a consumer advocate he has been a member of numerous advisory boards and committees from civil aviation to insurance fraud. Fuel poverty and consumer vulnerability have been a focus throughout his career and Adam was appointed Chief Executive at NEA in December 2017.

    Paul Dockerill, Director of Energy and Programme Management, WHG

    Paul is Director of Energy and Programme Management at whg and leads on the strategy and approach to the ‘Building a Safer Future’ agenda. Paul is accountable for budgets totaling £24.5m including £17m to improve the quality of customer homes. He is also responsible for delivering the Energy Plan and setting the investment strategy for achieving carbon zero and responsible person for Building Safety.

    Paul holds the position of Chair of whg’s Fire Safety Group, which has made significant efforts to reassure customers about fire safety following the Grenfell Tower tragedy. Paul has also been advising the government’s Industry Safety Steering Group, chaired by Dame Judith Hackitt. In August 2020

    He was named Chair of the National Housing Federation’s National Building Safety Group which explores best practice and aims to create a platform for collaboration and Chair’s the West Midlands Social Housing Group for West Midlands Fire Service.

    Liz Bisset, Committee Member, Committee on Fuel Poverty

    Liz has been a member of the Committee on Fuel Poverty since 2017, bringing a wealth of knowledge about the housing sector from her work as a housing consultant, her time as a Local Authority Director responsible for housing, and as a former Non Executive Director for Housing Association. Liz believes that Local Authorities and Housing Associations play a central role in improving the quality of housing and providing other support that helps to alleviate the impact of fuel poverty.


    Danielle Butler, National Energy Action, NEA

    Danielle is Senior Research and Policy Officer at leading fuel poverty charity National Energy Action and Trustee and Founder of the Fuel Poverty Research Network. In recent years, Danielle’s work has focused on the lived experience of fuel poverty among ‘at risk’ groups, considering key factors

    such as tenure, householder age and rurality. She is particularly interested in the design and development of energy-related advice and support and how this functions as an essential element of wider efforts to tackle fuel poverty. Danielle has worked extensively with a wide range of research

    funders, partners and other key stakeholders including governments, the health sector, statutory, and third sector organisations, both in the UK and beyond. She holds a number of related external positions, including Academic Advisor to the International Energy Agency’s Task 24 on engaging hard to reach energy users.

    Sue Beasor, HQN associate and Welfare Benefit consultant

    Sue Beasor has worked in benefits for over 30 years. She has worked at a senior level in a number of local authorities and has spent several years working closely with social housing providers.

    Sue is an HQN Associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

    • David Southgate, Consumer and Financial Services Policy Manager, Age UK
    • Matthew Copeland, Head of Policy and Public Affairs, NEA
    • Tom Cave, Children’s Society, Policy and Impact Manager.
  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £175.00
    Members of any HQN network - 2 delegates £150.00
    Members of any HQN network - 3+ delegates £125.00
    Non-members - 1 delegate £200.00
    Non-members - 2 delegates £175.00
    Non-members - 3+ delegates £150.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

18 - 19 October 2022
10:30am - 2:30pm
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Event programme