Members only

What are the learning objectives?

This workshop will help delegates to:

• Strengthen their skills and confidence in negotiating positive outcomes and solutions
• Adapt and apply a practical skills framework to any negotiation scenario, whether in the workplace or outside of work
• Manage objections and overcome barriers to agreement
• Build a motivational toolkit to negotiate sustainable agreements and maintain relationships.

The training is delivered in a relaxed and engaging style. Further learning resources will be provided after the training to aid continuous learning.

It is run virtually, over two half-days:
10:00am to 13:00pm (break 11:20am to 11:40am)

Delegates must attend both days to benefit from the workshop.

Who should attend? 

The workshop is ideal for everyone (new in post and experienced) wanting to engage positively and negotiate effectively with customers, contractors, colleagues and partner agencies.

It’s a helpful refresher for experienced colleagues. And a chance to discuss and share their own positive practice with colleagues.

Please note: We also offer a bespoke “Positive conversations about rent” negotiation workshop for colleagues involved in rent collection, arrears management and tenancy sustainment.

Tony Newman is an independent project manager, consultant and trainer. He has over 40 years’ experience across a range of industries, in the private and public sectors.

After studying psychology and philosophy at the University of Stirling, Tony has retained an active interest in behavioural science, especially motivation and decision-making, incorporating this into his practice and training.

Tony has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include workshops focused on housing management but also commercial negotiations, including sales, procurement and contract management.

He is a visiting lecturer at the University of Salford and a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, the Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Social Policy Association, the Project Management Institute and the Financial Health Exchange.