1 day


Live virtual



Suitable for:       I What does this mean?

Lone workers face specific risks that employees working in busy workplaces are less likely to encounter so it’s important that they are identified early and effectively controlled.

This course will provide you with a variety of practical controls that you can implement in your work environment to help keep lone workers safe from harm.

Delegates will work on real life case studies providing a more engaging and effective learning experience and will leave feeling more empowered and confident in their role as employee or employer.

The session has been specifically adapted to take into account Covid-19, remote working and social distancing.

  • Read more

    The session will cover:

    • What is lone working?
    • What is the law?
    • Employer and lone worker responsibilities.
    • How to use a dynamic risk assessment, identifying the hazards, evaluating the risks, implementing control measures
    • Planning exit strategies
    • Predicting violence; what to look out for
    • Top tips for safety
    • Interviewing tenants in their home; tips
    • Conflict resolution techniques
    • De-escalation techniques in real life case studies
    • What is safeguarding and when to raise concerns about customers and situations.

    What will delegates learn?

    Delegates will:

    • Understand the law on lone working
    • Learn how to risk asses by identifying the hazards
    • Be aware of the appropriate control measures that can be implemented in order to keep lone workers safe from harm
    • Understand what needs to be included in a safe system of work for lone worker.

    Who should attend?

    Essential for everyone who employs, manages or supervises lone workers wanting to understand the risks posed by lone working so that they can implement an effective safe system of work. The course highly relevant for lone workers themselves who wish to learn more about the regulations, risk assessments and appropriate lone working control measures.

  • Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing. She has worked both in-house and in private practice. She joined Network Homes in October 2017 as their in-house social housing expert. She manages a team and deals with all housing management matters.

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She has delivered training sessions throughout the country on various topics throughout her career. She regularly delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £250.00
    Members of any HQN network - 2 delegates £225.00
    Members of any HQN network - 3+ delegates £200.00
    Non-members - 1 delegate £275.00
    Non-members - 2 delegates £250.00
    Non-members - 3+ delegates £225.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

14 September 2022
10:00am - 4:00pm
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10 November 2022
10:00am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.