duration

Location
Virtual


Make void turnover “everyone’s responsibility.” Hear from top voids performer Mark Manns and his team at One Vision Housing and The Sovini Group on how he has worked with internal teams and partners to streamline processes making void turnover “everyone’s responsibility”.

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    Housing providers have a myriad of ways of managing void performance – how joined up and effective is your approach?

    Are your teams talking to each other as they should to really minimise void loss?

    Who is responsible for your void turnover performance? Does the role lie with your assets, housing management or lettings teams?

    Do you rely on external contractors, or have you an in-house voids team?

    This workshop will explore the voids process from tenancy termination to re- allocation.

    It will cover:

    • Pre-termination processes
    • Return of keys
    • Use of partners/contractors
    • Advertising channels
    • Viewings and sign up.

    You’ll go away up to speed with the latest best practice, plenty of new ideas as well as information about how technology can be used effectively.

    Essential for everyone involved in the voids and lettings processes including:

    • Lettings teams
    • Voids teams
    • Asset managers.
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices



Event programme