Hearing the resident voice at board level – rethinking culture, governance and structure.

Are the voices of residents being heard loud and clear by your board and executive team? How do you get assurance that this is happening in a meaningful way? How do you demonstrate that residents are influencing the decisions you make?

One of the key challenges for organisations, is to ensure the resident voice is being listened to and acted on at all levels of the business. But genuine engagement and harnessing the views of residents to influence decision making is easier said than done and often requires a rethink around culture, governance and even structure.

This session will look at how housing providers are changing their approach on the back of the Social Housing White Paper and ahead of the new consumer regulation legislation and tenant satisfaction measures.

  • Our speakers
    • Chair: Damian Roche, HQN Associate
    • Catherine Little, Executive Housing Director, Broadlands Housing
    • James Temple, Resident, Broadlands Housing
    • Carmen Simpson, Tenant Chair, Phoenix Community Housing
    • Marie Porter, Academy Manager, Phoenix Community Housing
    • Hugo Stephens, Head of Social Housing Corporate Services, Pennington Manches Cooper.
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

Event programme