Members only

Hearing the resident voice at board level – rethinking culture, governance and structure.

Are the voices of residents being heard loud and clear by your board and executive team? How do you get assurance that this is happening in a meaningful way? How do you demonstrate that residents are influencing the decisions you make?

One of the key challenges for organisations, is to ensure the resident voice is being listened to and acted on at all levels of the business. But genuine engagement and harnessing the views of residents to influence decision making is easier said than done and often requires a rethink around culture, governance and even structure.

This session will look at how housing providers are changing their approach on the back of the Social Housing White Paper and ahead of the new consumer regulation legislation and tenant satisfaction measures.