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The Residents’ Network annual conference 2019

  • Type HQN Event
  • Venue London
  • Start 05 Dec 2019 10:00
  • End 05 Dec 2019 16:00

Details

Residents' network annual conference 2019

Forget Boris and Brexit, what are the things that we can control closer to home that make a difference to our daily lives?

The relationship between social housing landlords and their residents has never been in sharper focus. Grenfell provided the catlyst, the Green Paper focused minds (if nothing else) and things are happening on the ground.

In organisations across the country, a culture change is taking place as housing providers, to various degrees, attempt to shift the power back to residents.

Engagement is being stepped up as collaboration, co-design, customer focus and community investment become the phrases of the moment.

Fundamentally, however, all of this is meaningless without residents trusting their landlords - a key commodity that has eroded away in recent years.

Relationships built on trust are very different to those that are not: embodying shared responsibility, collective ownership of decison making and cooperation between all parties.

At this year's Residents' Network annual conference, we will explore how landlords and residents can shape their future together using the principles of PACT - Power, Accountability, Connection and Trust.

Emerging from the Civil Society Futures independent inquiry, the PACT concept is being adopted by not-for-profit organisations of all stripes from housing associations and care providers to charities.

Our key note speaker this year is Julia Unwin, former chief executive of the Joseph Rowntree Foundation and passionate housing campaigner, who chaired the inquiry.

In addition to Julia, the day will include a host of top speakers on a range of topics touching on the PACT principles and other key issues as well as interactive discussions and breakout sessions to give everyone the opportunity to have their say.

Key themes:

  • Can we deliver a PACT for housing?
  • Making resident engagement a top priority
  • Collaboration, co-design, customer focus - from buzz phrases to genuine service improvement
  • Community-led housing - giving residents total control
  • Boris, Brexit and what it means for social housing
  • The likely impact of the new consumer standards.

Full speaker line-up to be announced.

Free to members

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Further information

Delegate fees:
Full price (staff): £199*
Residents’ Network members (staff): £175*
Full price (residents): £119*
Residents’ Network members (residents): One free place, £119* for additional places

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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