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Universal Credit: Where do we go from here?

Details

Universal Credit: Where do we go from here?

Unfortunately, DWP can no longer attend the “Universal Credit - where do we go from here” event in Cardiff on 11 December due to the upcoming general election.

However, it still promises to be an informative and highly useful day.

Tony Newman will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan. Tony will present a session “What have we learnt from DWP’s recent UC presentations.” Tony’s presentation will cover the latest information about the programme, together with HQN’s latest findings from working across the housing sector and include a question and answer session. DWP have agreed to pick up any questions that cannot be answered on the day.

HQN Associate and RIEN Lead, Tony Newman, will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan.

We’re delighted to announce that Paul Gilbert, Director of Customer Accounts at L&Q will be joining us at each event. Paul will provide practical tips on modelling the impact of UC and learning from customer insight into payment behaviours, to shape both a strategic and operational response.   

The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

Further information and full programme to follow.

SOLD OUT. To join our waiting list, please email events@hqnetwork.co.uk.

Meet at…

Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

Early bird non members only£259.00 *

Early bird pricing ends on 8 November 2019. 

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Map and directions

Click here to download directions to the venue  

Programme:

Download the programme

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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