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Universal Credit: Where do we go from here?

  • Type HQN Event
  • Venue Peterborough
  • Start 17 Sep 2019 10:30
  • End 17 Sep 2019 16:00


Universal Credit: Where do we go from here?

We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

Elaine Baker from DWP will bring everyone up to date with the very latest developments on the UC programme and will answer your questions. Delegates will be invited to send these in advance.

Paul Gilbert, Director of Customer Accounts at L&Q will provide practical tips on modelling the impact of UC and using insight into payment behaviours to shape both a strategic and operational response. 

Natalie Patten, Court Officer at Ipswich Borough Council will present a local authority “From the UC coalface” perspective. Natalie will describe the positive impact of pre-court panels to drive down rent arrears, legal costs and sustain tenancies. 

Peter Hudson and Steven Johnson from Voicescape will also discuss their recent behavioural insights research into 1.3m rent payments, covering 43,000 accounts and explain how an interactive profiling solution can be applied to develop an evidence-based, prioritised response to minimise the risk as UC take-up expands.

If you’re thinking about workloads and resources, don’t miss Mobysoft’s session on the resources required to manage UC.

HQN Associate and RIEN Lead, Tony Newman, will chair the day and facilitate an APA/Direct Payment Knowledge Lab. This workshop will provide an opportunity to network and explore ways of optimising your management of this crucial element of UC, helping to maximise income whilst supporting customers through migration.

The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

Further information and full programme to follow.

This event is also being held in Chester, Leeds and Cardiff

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Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

Early bird non members only£259.00 *

Early bird pricing ends on 16 August 2019. 

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.


Download the programme 

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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