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Two day: The art of co-production – bringing staff and residents together to create better services

  • Type HQN Event (Virtual)
  • Venue Virtual workshop
  • Start 10 Nov 2021 10:00
  • End 24 Nov 2021 15:00


Two day: The art of co-production – bringing staff and residents together to create better services

Virtual workshop

Whether you’re new to co-production or are looking to embed a co-production culture in your organisation, these workshops will give you everything you need.

Developed for HQN by the Co-production Network for Wales, the two sessions are designed to support the key commitments set out in the Social Housing White Paper.

At the heart of these commitments, and essential to their efficacy, is an enhanced focus on resident voices. But how do you go about capturing and embedding these ideas and opinions into something meaningful that can bring about genuine change, help to create better services and improve the landlord-resident relationship?

Taking a two-stage approach the workshops will be divided into ‘Inspirer’ and ‘Foundation’ sessions. Designed to complement each other, the courses can be attended as a series or individually depending on your level of knowledge and expertise in co-production.

The ‘Inspirer’ workshop | Wednesday 10 November | 10am – 12:30pm

Developed to ensure buy-in at all levels of the organisation and to create a sense of energy and enthusiasm for this way of working, the co-production inspirer workshop is suitable for housing professionals and residents, for people with varying levels of co-production knowledge, or none.

The session will provide:

  • The essentials of co-production – what, when and why
  • A brief overview of evaluation (measuring what matters)
  • Opportunities to consider what impact coproduction might have on tenants, communities, staff, organisations and partners.

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The ‘Foundation’ workshop | Wednesday 24 November | 10am –12pm & 1pm – 3pm

To turn the enthusiasm created by the first session into action, the foundation workshop is a four-hour session that will help you turn theory into practice. It includes presentations, case-studies, exercises, small-group and whole-group discussions, and Q&A opportunities.

Both the content and the format are designed to build confidence, enthusiasm, and capacity for this democratic and transformative way of working. The workshop is suitable for housing professionals and staff. Its focus on implementation makes it ideal for the ‘doers’ – the staff and residents who will be particularly involved in helping to change ways of working and to engage others.

The workshop will cover:

  • What co-production is, and isn’t
  • Why co-produce? What’s the impact?
  • Strengths and Assets – what are you already doing?
  • When to co-produce – spectrum of engagement and complexity theory
  • How to co-produce – techniques, tools and co-design approaches
  • Co-productive evaluation – outputs and outcomes and measuring what matters
  • Co-pro and you. What could we do? What difference could we make?

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These workshops are essential for:

  • Resident engagement and involvement teams
  • Residents
  • Customer experience and insight teams
  • Business transformation teams
  • Anyone involved in service design.

About Ruth Dineen

Both workshops will be run by Ruth Deneen from the Co-production Network for Wales. Ruth’s background is in design and education. Formerly Head of Department of Creative Communications at the Cardiff Metropolitan University, her research focused on creative thinking and collective leadership. She is the co-founder of the Co-production Network for Wales and has over a decade's practical experience in helping organisations and individuals take this inspiring and democratic approach to realising their potential. She is known for her engaging and participative style of delivery which wins hearts as well as minds. Ruth is a trained coach, an Action-Learning facilitator and a Fellow of the Higher Education Academy

About the Co-production Network for Wales

The Co-production Network for Wales is an independent not-for-profit organisation working to transform public services through co-production and citizen involvement. Its primary focus is to grow good practice and foster opportunities for learning and sharing across sectors. As well as supporting a network of citizen and professional practitioner members, it offers capability-building through training, advice and consultancy, in both strategic and delivery organisations, through its team of associate consultants - covering co-production and citizen involvement as well as related areas such as codevelopmental evaluation, and digital facilitation and engagement. 

If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

The Housing Quality Network | The Innovation and Technology Network | The Residents Network | The Strategic Network | The Housing Management Network.

To book an individual session follow the below links and complete the booking form. To book both workshops, please complete the booking form below.

The ‘Inspirer’ workshop | Wednesday 10 November | 10am – 12:30pm

The ‘Foundation’ workshop | Wednesday 24 November | 10am –12pm & 1pm – 3pm

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Further information

Delegate fees:

For both workshops
Full price: £300.00 *
Members of any HQN network: £250.00 *

For individual workshops:
Full price: £175.00 *
Members of any HQN network: £150.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

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Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writin


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