Download the app

Download the app

Back to the list

The Residents’ Network annual conference 2020 – A practical guide to the Social Housing White Paper

  • Type HQN Event (Virtual)
  • Venue Virtual conference
  • Start 03 Dec 2020 10:20
  • End 03 Dec 2020 15:00


The Residents’ Network annual conference 2020 – A practical guide to the Social Housing White Paper

Virtual conference

Find out what the long-awaited White Paper means for social housing landlords and residents at this year’s virtual Residents’ Network annual conference.

This year’s Residents’ Network annual conference couldn’t be more timely, taking place just a matter of weeks after the government published its new Charter for Social Housing Residents in the Social Housing White Paper.

The conference will provide one of the first opportunities to get the lowdown on what the key proposals mean for the future relationship between landlords and tenants with delegates getting to hear direct from some of the key players involved in the White Paper along with reaction from residents and social housing providers.

The long-awaited White Paper, delayed by Brexit, the general election, and the coronavirus pandemic, sets out the government’s vision for the future of social housing in England.

The key proposals are designed to ensure that those living in social housing ‘be treated fairly, and with dignity and respect’ by:

  • Transforming the way social housing is run and regulated alongside wide-ranging reform to building safety laws
  • Ensuring landlords prioritise safety, repairs and maintaining good quality homes
  • Providing services that have residents’ needs at the heart of them
  • Empowering residents to get complaints sorted quickly and get redress when things go wrong
  • Ensuring that residents and listened to and respected
  • Making landlords more accountable for their services.

This year’s Residents’ Network annual conference will address these key areas of the White Paper and hear from housing providers who have already acted on some of the recommendations (originally set out in the 2018 Green Paper).

The conference will also look at the effect Covid-19 has had on resident engagement, involvement and scrutiny.

Confirmed speakers:

  • Alistair McIntosh, HQN
  • Emma Foxall, Deputy Housing Ombudsman
  • Fleur Priest-Stephens, Policy Leader, National Housing Federation
  • The Social Sector (Building Safety) Engagement Best Practice Group
  • Jonathan Lawn, Assistant Director, People Services and Communications, Phoenix Community Housing
  • Anne McGurk, Chair of the Phoenix Board and Phoenix tenant
  • Jane Everton, Deputy Director - Social Housing, Ministry for Housing Communities and Local Government
  • Jan Mills, Resident Involvement & Scrutiny Manager, Clarion Housing
  • Elaine Warwick, Resident engagement and scrutiny coordinator, bpha
  • John Sudworth, Member of scrutiny panel and customer experience panel, Stonewater
  • Rob Gershon, HQN associate
  • Ed Daffarn, Grenfell United campaigner and former Grenfell resident.

Please note, this event will take place virtually, via Zoom.

Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Delegate fees:
Full price: £150.00 *
Members of any HQN network: £99.00 *
Members of the Residents' Network: One FREE resident place

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

Sponsored by:






Click here to download the programme

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

The Residents' Network



Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.