Download the app

Download the app

Back to the list

The Residents’ Network annual conference 2019

  • Type HQN Event
  • Venue London
  • Start 05 Dec 2019 10:30
  • End 05 Dec 2019 16:00


Residents' network annual conference 2019

At this year's Residents' Network annual conference, we will explore how landlords and residents can shape their future together using the principles of PACT – Power, Accountability, Connection and Trust.

Emerging from the Civil Society Futures independent inquiry, the PACT concept is being adopted by not-for-profit organisations of all stripes from housing associations and care providers to charities.

The relationship between social housing landlords and their residents has never been in sharper focus. Grenfell provided the catalyst, the Green Paper focused minds (if nothing else) and things are happening on the ground.

In organisations across the country, a culture change is taking place as housing providers, to various degrees, attempt to shift the power back to residents.

Engagement is being stepped up as collaboration, co-design, customer focus and community investment become the phrases of the moment.

Fundamentally, however, all of this is meaningless without residents trusting their landlords - a key commodity that has eroded away in recent years.

Relationships built on trust are very different to those that are not: embodying shared responsibility, collective ownership of decision making and cooperation between all parties.

Our key note speaker this year is Julia Unwin, former Chief Executive of the Joseph Rowntree Foundation and passionate housing campaigner, who chaired the inquiry.  

In addition to Julia, we have a host of top speakers on a range of topics touching on the PACT principles and other key issues as well as interactive discussions and breakout sessions to give everyone the opportunity to have their say.

Speakers include:

  • Alistair McIntosh, Chief Executive, HQN (Chair)
  • Matt Leach, CEO, Local Trust
  • Rob Gershon, Associate, The Residents' Network
  • Iago Griffith, Head of Community Investment, The Royal Borough of Kensington and Chelsea
  • Linda Wallace, CEO, CDS Co-operatives
  • Co:create, South Yorkshire Housing.

Key themes:

  • Can we deliver a PACT for housing?
  • Left behind communities and the importance of investing in civic infrastructure
  • Making resident engagement a top priority
  • Collaboration, co-design, customer focus – from buzz phrases to genuine service improvement
  • Community-led housing – giving residents total control
  • Boris, Brexit and what it means for social housing
  • The likely impact of the new consumer standards.

If you are attending this event, please note the afternoon workshops on the programme. You may choose either Workshop one or two, and then either Workshop three or four.

Free to members

Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Delegate fees:
Full price (staff): £199*
Residents’ Network members (staff): £175*
Full price (residents): £119*
Residents’ Network members (residents): One free place, £119* for additional places

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.



Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.