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Winds of change – The Residents’ Network annual conference 2019

  • Type HQN Event
  • Venue London
  • Start 05 Dec 2019 10:00
  • End 05 Dec 2019 16:00


Residents' network annual conference 2019

From Boris to Brexit – what does the future hold for social housing?

This year's Residents' Network annual conference is likely to take place in a post-Brexit world with a Government led by Boris Johnson and Esther McVey responsible for housing.

We should also know whether the Government has remained true to its word and delivered on its Green Paper promises to tackle negative perceptions of social housing and give residents more say in the way services are delivered by their landlord.

Furthermore, we will have discovered whether the regulator's consumer standards are going to be strengthened and extended to local authorities.

Wherever we are come December, it is fair to say that attitudes within the sector have changed since Grenfell and progress is being made.

Resident engagement and 'improving the customer experience' are top priorities and key areas for investment. But questions remain. Are residents believing the warm words and buying into the new relationship?

This year's Residents' Network annual conference will look at the big housing picture and analyse what the changes (if any) actually mean while exploring the 'new' relationship between landlord and residents, looking at the opportunities and obstacles.

The day will include a host of top speakers combined with interactive discussions and breakout sessions to give everyone the opportunity to have their say on the state of social housing.

Key themes:

  • Boris, Brexit and what it means for social housing
  • The likely impact of the new consumer standards
  • Making resident engagement a top priority – but what do we want to achieve?
  • 'Improving the customer experience' – from buzz phrases to genuine service improvement
  • Rebuilding the landlord-resident relationship – where do we go from here?

Full details and speaker line up to be announced.

Free to members

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Further information

Delegate fees:
Full price (staff): £199*
Residents’ Network members (staff): £175*
Full price (residents): £119*
Residents’ Network members (residents): One free place, £119* for additional places

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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