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The leadership conference: The future world of work

  • Type HQN Event (Virtual)
  • Venue Virtual conference
  • Start 14 Apr 2021 09:30
  • End 14 Apr 2021 12:30


Leadership and Organisational Development Hub conference

Virtual conference

Essential for everyone with an interest in culture, people, learning and the work environment, including HR and LAOD specialists, executive teams, operational managers and those involved in planning and strategy.

Covid-19 has brought about so many changes for the way people work – great challenges as well as great opportunities. Whilst it could be several years before the long-term impact of the pandemic becomes clear, housing, like other sectors, needs to embrace the changes and consider what this all means for its organisations, culture and people strategy.

HQN’s LAOD conference is the place to go for ideas and inspiration about what the future world of work could look like, and to hear how organisations are responding to the rate and pace of change and what they’re doing a year into the pandemic.

The session will cover:

  • What teams could look like in the future
  • The skills and attributes of future leaders
  • How to maintain professionalism and visibility in a virtual world  –  a key part of the Social Housing White Paper
  • How to be creative around future offers to employees
  • What does this all mean for your business and people strategy?

Jane Atherton, learning and organisational development specialist and HQN lead for our LAOD hub, is putting together a full programme of powerful speakers. She’ll also play a key part at Chair sharing her expert views and experience of the current situation.

Key speakers:

Keynote speaker - Perry Timms, Founder and Chief Energy Officer: People & Transformational HR Ltd

Radical thinker, renowned blogger and global speaker. Perry will share his thoughts about what lies ahead – @PerryTimms / He will definitely push the boundaries and energise you.  Hear what previous delegates said:

‘Loved his energy and how agile working came to life’

‘Engaging and energetic speaker’

‘Very energetic delivery’

Perry is a two-times TEDx speaker, was named on the HR most influential thinkers list for three years running and is a LinkedIn learning instructor. Perry’s first book, Transformational HR, was an Top 30 HR seller, shortly after its release, and made Book Authority’s top 100 strategy books of all time. His second book, The Energized Workplace, has just been released and has already garnered critical acclaim.

Jo Causon, Chief Executive, The Institute of Customer Service

Session title - Keeping the focus on customers in the new world of work.

Jo will provide an out of sector perspective talking about the importance of getting the balance right – for your customer and your staff in the new world of work. She’ll explore the strategic issues and challenges.

Jo joined The Institute as its CEO in 2009 and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment. She brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the Boardroom agenda.

Yvonne Castle, Chief Executive, Johnnie Johnson Housing Trust

Session title: The housing association that is waving goodbye to the office.

Yes its true. Johnnie Johnson HT are taking a really radical (or perhaps not) approach and getting rid of their offices. Yvonne will talk about the background to this, how they arrived at the decision and their plans.

Yvonne became Chief Executive at Johnnie Johnson in May 2017 having worked in social housing for many years. Whilst having an early career as a qualified accountant, Yvonne has specific expertise in the ‘softer’ side of people, change and performance management. As Chief Executive she leads on strategy, delivering outstanding homes and services, innovation, service delivery and great governance.

More speakers to be announced in the next week.

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Further information

Delegate fees:
Full price: £200.00 *
Members of any HQN network: £175.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.


Click here to download the programme

Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


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