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The hows and whys of chatbot technology for social landlords: Why are RSLs using chatbots and how are they managing them


The how’s and why’s of chatbot technology for social landlords: Why are RSLs using chatbots and how are they managing them

Free webinar

Chatbots have arrived! This workshop will outlay an ultra-practical guide if you are considering setting up and using a chatbot, and if you are not, why you should be.

When implemented well, chatbots and Artificial Intelligence have the potential to generate a positive user experience and huge benefits for customer teams, but there is so much in the process you need to consider first.

From understanding the intricacies of digital adoption, the possible pitfalls, customer expectations and regulation to getting internal colleague buy-in to writing your business case and allocating budgets, this session will explore how to practically get a chatbot project started.

It will also explore what landlords can gain from using this technology, how you can use chatbots to get closer to the tenant voice, unravel new data on customer trends and improve overall communicative accessibility with marginalised communities.

What will be covered:

This virtual best practice group will explore.

  • How chatbots can supercharge the customer experience
  • Things to consider when implementing self-service and chatbots
  • The result – how can improved customer feedback, facilitated by chatbots, drive better business insights.

Why should you attend:

This workshop is an opportunity for any housing professional interested in customer experience who wants to learn more about the world of chatbot technology and is seeking a better understanding of how you can develop a improved understanding of online tenant behaviour.

What will you take away from the event:

Practical know how of how you can improve your customer journey by using new chatbot technology both in and out of sector.


Kitty Hadaway, Futr’s UK Housing Lead is an expert in developing services to have customer loyalty, improved customer experience and good communication at the heart of social housing. Kitty thrives on understanding the challenges faced by housing providers in customer service and is passionate about ensuring Futr’s digital solutions are highly responsive to the needs of social landlords and their tenants. 

Futr is a digital innovator who deploys automated customer contact solutions to the frontline of UK customer services. Recent collaborations within the sector include Believe housing and Ongo. And enables other public sector organisations including the police force, local councils and non profits to transform how they work. The platform delivers AI-powered conversations across messaging channels from Facebook to Alexa, and Skype to Slack, translating into 120 languages in real-time.

If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network |

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*FREE to to all HQN members and non-members.

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To check your membership entitlement please email or call 01904 557150 (option 3).

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Cancellations and substitutions:

Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

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