Download the app

Download the app

Back to the list

Getting back to basics – The Housing Management Network annual conference 2019


The Housing Management network annual conference 2019

Putting tenants at the heart of housing management

The Social Housing Green Paper put listening to tenants back at the top of the housing management agenda.

Whatever government action plan is published this autumn, the sector is united in feeling there is still much work to be done to build real trust with tenants.

This annual conference on housing management will explore the changing nature of the relationship between landlord and tenant.

The event will include debate around how to deliver excellent customer service to each and every tenant and the need for a culture change that builds trust to help achieve this.

While many providers talk about tenant voice, do tenants themselves feel we are going far enough? Is real tenant engagement delivered on the ground and do housing associations need to get back to basics to get this right?

We’ll hear the views of tenants and well as leaders in housing management and look at examples of great tenant engagement in practice and where the sector needs to go from here.

Key topics include:

  • Delivering the services tenants want
  • Offering less (not more) to provide a good service
  • Changing attitudes
  • Making tenant engagement part of your culture
  • What is customer service?
  • Rebuilding trust.

Confirmed speakers:

  • Rachael Smart, Head of Housing, PA Housing
  • Paul Taylor, Head of Innovation, Bromford Group
  • Sharon Wallace, Programme Director, ForHousing
  • David Cummins, CEO, Warrington Housing Association
  • Doug Goldring, Director of Housing Management, Royal Borough of Kensington and Chelsea. 
Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

Early bird non members only£259.00 *

Early bird pricing ends on 18 October 2019. 

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Map and directions:

Download map and directions



Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.