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The heat is on – helping households to escape fuel poverty


The heat is on

The Warm Homes and Energy Conservation Act (2000) defines fuel poverty as “…A household living on a lower income in a home which cannot be kept warm at reasonable cost.”

Why should housing providers be concerned?

Some of the people affected will be your tenants, who may be experiencing health problems, alongside financial worries.

Fuel costs, along with other pressures on household finances, can contribute to rent arrears and other debt and put tenancies at risk.

Inefficient energy management in homes, including poor ventilation, can also contribute to a deterioration in the condition of the property, adding to longer term costs.

Why should you attend?

The heat is on will equip housing providers with a clear understanding of fuel poverty and some practical tips for introducing effective measures to support your tenants, households and communities to address this important issue.

The conference is designed to help housing providers to develop their solutions to addressing fuel poverty at both a strategic and operational level.

If you’re looking to build on your existing projects or kick-start a fuel poverty programme, this is the event for you.

It’s also a great chance to network and share your ideas and positive practice.

What will we learn at the heat is on?

  • The latest research findings on the scale and impact of fuel poverty across the UK
  • The business case for focusing on fuel poverty in your housing and tenancy strategies
  • Involving residents in a fuel poverty programme
  • Practical examples of effective fuel poverty measures, including:
    • Introducing effective energy efficiency advice to residents
    • Linking energy efficiency visits to wider financial inclusion support
    • Understanding and making the most of fuel banks
    • Partnership working between income, tenancy and asset management teams and external agencies to build a community-led fuel poverty response
  • How modern technology is helping to maximise energy efficiency and reduce fuel bills  
  • How to develop a practical fuel poverty action plan and toolkit
  • Practical case studies from both local authorities and housing associations, including how one council has reduced heat loss by 77% and cold draughts by 32%, resulting in direct energy bill savings to customers.


The event will be chaired by Justin Freeman, Director of Income Maximisation, ForViva. Justin is a practitioner associate of HQN’s Rent Income Excellence Network and has a wealth of experience in housing, especially income management and financial inclusion.

Dr Graeme Sherriff Research Fellow at the University of Salford’s School of Health and Society and Associate Director of the University’s Sustainable Housing & Urban Studies Unit will summarise the latest research on the scale and impact of fuel poverty. Graeme has worked extensively with the local government, housing, voluntary and community sectors and is a founding member of the Fuel Poverty and Research Network.

If you’re looking for take-away ideas from fellow practitioners, we’ve some great practical fuel poverty project case studies from…

  • Gemma Glass, Head of Financial Inclusion at Optivo
  • Stephen Dunstan, Director of Resources at Blackpool Coastal Housing.
  • Dave Tetlow, Energy Innovation Programme Manager at Nottingham City Homes, Dave will present an overview of NCH’s low energy portfolio and projects and Nottingham City Council's overall strategy, in line with the City's low carbon strategy. Delegates will learn how this strategic framework is impacting positively on fuel poverty within the City. NCH’s Energy Advice Officer, Doreen Whittaker will also be in attendance to share her knowledge and experience during the workshop sessions.

Nicky Swetnam, Project Development Co-ordinator at National Energy Action, will explain NEA’s campaign work and the practical support available to households and frontline staff.

Insulation solutions provider Q-Bot, will introduce their housing clients and showcase practical examples of energy efficiency enhancements and cost reduction to landlords and residents.

So if you’re looking to kick-start your fuel poverty projects or just want some practical tips and new ideas, The heat is on is for you.

Book now as places are going fast.

Book now

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Further information

Delegate fees:
Full price: £299.00 *
Members of any HQN network: £219.00 *

Early bird non members only£269.00 *

Early bird pricing ends on 31 January 2020. 

*Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.


Click here to download the programme

Map and Directions:

Click here to download directions to the venue

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.



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