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The heat is on – the latest on heat networks

  • Type HQN Event (Virtual)
  • Venue Virtual workshop
  • Start 09 Mar 2022 10:30
  • End 09 Mar 2022 13:20


The heat is on

Virtual workshop

The heat network sector has attracted many social housing landlords to become energy providers. The sector is growing, it’s changing and more and more landlords are getting involved. Find out all about it.

Heat networks, championed as the future of low-cost, low-carbon energy, are changing the way we heat our homes. Over half a million households already live in properties where heat is delivered via a local heat network, rather than the national grid. Many social housing providers are getting involved – taking on a dual role of landlord and energy provider – delivering low-cost, low-carbon energy to tenants as part of their everyday service. 

And it’s a sector that is growing – the government is backing the expansion of heat networks in a big way. Planning rules mean hundreds of thousands of new homes will be connected to their own heat networks over the coming years.

As heat networks are both natural monopolies (once your home is on a network, you can’t change supplier) and unregulated, landlords have been able to go about the business of delivering heat to homes free from scrutiny – until now!

But this is all changing – the Department of Business, Energy and Industrial Strategy has confirmed that Ofgem will take over the regulation of the heat network market.

This will mean that heat network energy providers (including social housing landlords) must meet service standards set by the regulator and customers will have access to the Energy Ombudsman.

Throw in the sharp rise in energy costs and ongoing media reports of poorly performing heat networks and it’s clear that should be high on every social housing provider’s risk register.

This session will explore what regulation will mean for the sector, the legal implications and how landlords can improve standards for heat network customers as part of wider service reforms.

If your organisation is either already a provider or thinking about getting involved this session is essential for you. It’s your change to find out what this all means and what you should be doing to prepare.

Who should attend:

This is essential for:

  • Heating specialists and staff responsible for managing and running heat networks working in asset management, development, housing management
  • Governance teams and staff responsible for ensuring compliance with regulatory obligations
  • Customer engagement and customer service teams and staff with responsibility for customer satisfaction.

What will you take away?

This session will provide you with:

  • A better understanding of timelines - when Ofgem will take over regulation of the heat network market - and what this will mean for social landlords currently acting as energy providers
  • Guidance - directly from Ofgem - on how landlords should be preparing for the transition to regulation
  • Advice on how to improve the customer service for tenants currently living on heat networks 
  • Guidance on funding – how being able to evidence customer service standards will be essential in order to access grant funding.

Confirmed speakers:

  • Stephen Knight, Director, Heat Trust
  • Richard Bellingham, Head of Compliance, Ofgem
  • More to be announced soon. 
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Further information

Delegate fees:
1 delegate: £200.00 *
2 delegates: £175.00 *
3+: £150.00 *

Members of any HQN network:
1 delegate: £175.00 *
2 delegates: £150.00 *
3+: £125.00 *

Book now

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.


Click here to download the programme

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