1. Spotlight on rent compliance

    Details

    Spotlight on rent compliance

    Setting rents for social housing used to be quite simple.

    But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

    Imagine, for a moment, a block of flats owned by a housing association. There are six identical two-bed flats but none of the residents pays the same rent. One tenant has lived there since 1986 and pays a ‘fair rent’ of £100 a week. Another pays a social housing rent of £115 a week; one pays an ‘affordable rent’ of £130 a week; one pays an intermediate rent of £145 a week; another is a tenant in a flat sold under the Right to Buy and pays a market rent of £165 a week. Another has been placed as a homeless household in a flat provided to the local authority under a private leasing scheme and pays £170 a week.

    While no doubt causing some tension for the tenants living in these homes, this fairly typical situation can prove a minefield for housing professionals whose job it is to ensure their organisation is compliant with RSH rent regulations.

    Our 'Spotlight on rent compliance' event will aim to illuminate best practice and fill a knowledge sharing gap in this specialist area.

    Key themes to be covered on the day include:

    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock; ie varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • The digitalisation of compliance for rent setting, annual rent review, annual financial budgets and rent statements
    • Understanding new rent models, including the London Living Rent.

    Confirmed speakers:

    • Clare Powell, HQN Associate – Chair
    • Elly Hoult, Business Improvement Director, Notting Hill Genesis – Co-chair
    • Jonathan Walters, Deputy Director Strategy & Performance, Regulator of Social Housing
    • Emma Turay, Rents and Data Programme Manager, Notting Hill Genesis
    • Jamie Ratcliff, Assistant Director – Programme, Policy and Services (Housing and Land), Greater London Authority
    • Alan Keers, Chief Executive, Twenty11 and Deputy CEO, Red Kite Housing.

    Organised in conjunction with Notting Hill Genesis, delegates at the event will be invited to participate in a new Rent Compliance Forum, run by HQN, which we hope will provide some much-needed ongoing support.

    Who should attend?

    This event is essential for the following:

    • Risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 20 July 2018.

    Venue map

    Programme

      Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueL&Q/East Thames
    • Address 29-35 West Ham Lane, Stratford, E15 4PH
    • Start06 Sep 2018 10:00
    • End06 Sep 2018 15:00

    Health and Safety Network (SAFETYnet) best practice group

    Details

    Our SAFETYnet best practice groups are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of SAFETYnet.

    The topic for this London group will be compliance and performance reporting.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

     

    find out more
    • Event TypeHQN Event
    • VenueAccent Group
    • Address Stuart House, Peterborough, PE1 5DD
    • Start11 Sep 2018 09:00
    • End13 Sep 2018 17:00

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

     IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Sep 2018 10:00
    • End12 Sep 2018 16:00

    Above and beyond – new approaches to allocations and lettings

    Details

    Above and beyond – new approaches to allocations and lettings

    Tackling the thorny issue of who has a right to affordable housing, this event will attempt to answer the fundamental question: how do we decide who lives in our homes?

    With more than 1.1 million households stuck on social housing waiting lists in England, who should be at the front of the queue when it comes to accessing local authority and housing association homes?

    Official figures highlighted by housing charity, Shelter, show 290,000 social homes became available in 2017, leaving a national shortfall of about 800,000.

    Social housing providers are quick to recognise the problems – not enough affordable homes being built, the impact of the Right to Buy on existing stock – but are they willing to be part of the solution? Should we be doing more?

    As housing associations adopt a more commercial focus and exercise greater control over who they house, what does this mean for the future of choice-based letting schemes and where does it leave councils with a statutory duty to provide accommodation for the most vulnerable?

    The role of allocations and lettings teams has arguably never been more important. Adopting an approach that is fair and equitable, makes the best use of existing stock and helps to meet local housing need in partnership with other organisations, is easier said than done.

    But help is at hand. Fresh thinking is emerging that sets out to transform the way allocations and lettings schemes operate.

    This one-day seminar will look at new approaches but also fresh challenges that lay ahead, including the Homelessness Reduction Act and the voluntary Right to Buy.

    Key sessions include:

    • A new framework for allocations and lettings
    • The future of choice-based lettings
    • The Homelessness Reduction Act and the impact of Housing First on nominations
    • The voluntary Right to Buy on trial
    • Fixed term tenancies
    • The role of the private rented sector.

    Who should attend?

    • Directors of housing and neighbourhoods
    • Allocations and lettings teams
    • Strategy and policy teams
    • Board members
    • Local authority strategic housing teams
    • Equality and diversity professionals
    • Homelessness and housing options teams.
    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start13 Sep 2018 10:00
    • End13 Sep 2018 15:30

    The asset management toolbox – nail down your strategy

    Details

    The asset management toolbox

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, social and community objectives and your relationship with key stakeholders.

    HQN's one-day asset management toolbox event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    Delegates will receive a copy of HQN's new Strategic Asset Management toolkit which will be put to practical use on the day.

    This event – and its accompanying toolkit – will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.

    This event will also be held in Manchester and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of The Asset Management Network: One FREE place
    Members of any other HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 17 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event
    • VenueManchester
    • Start18 Sep 2018 10:00
    • End18 Sep 2018 15:30

    The asset management toolbox – nail down your strategy

    Details

    The asset management toolbox

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, social and community objectives and your relationship with key stakeholders.

    HQN's one-day asset management toolbox event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    Delegates will receive a copy of HQN's new Strategic Asset Management toolkit which will be put to practical use on the day.

    This event – and its accompanying toolkit – will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.

    This event will also be held in London and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of The Asset Management Network: One FREE place
    Members of any other HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 17 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

  2. Health and Safety Network (SAFETYnet) best practice group

    Details

    Our SAFETYnet best practice groups are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of SAFETYnet.

    The topic for this Northern group will be radon and lone working.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

     

    find out more

    Meet At

    Further information

    Parking is across the road on Waterloo Street and it costs approx. £3:00 for 3-4 hours. The machine does not give change and the max charge for all day is £4.60.

  3. Spotlight on rent compliance

    Details

    Spotlight on rent compliance

    Setting rents for social housing used to be quite simple.

    But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

    Imagine, for a moment, a block of flats owned by a housing association. There are six identical two-bed flats but none of the residents pays the same rent. One tenant has lived there since 1986 and pays a ‘fair rent’ of £100 a week. Another pays a social housing rent of £115 a week; one pays an ‘affordable rent’ of £130 a week; one pays an intermediate rent of £145 a week; another is a tenant in a flat sold under the Right to Buy and pays a market rent of £165 a week. Another has been placed as a homeless household in a flat provided to the local authority under a private leasing scheme and pays £170 a week.

    While no doubt causing some tension for the tenants living in these homes, this fairly typical situation can prove a minefield for housing professionals whose job it is to ensure their organisation is compliant with RSH rent regulations.

    Our 'Spotlight on rent compliance' event will aim to illuminate best practice and fill a knowledge sharing gap in this specialist area.

    Key themes to be covered on the day include:

    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock; ie varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • The digitalisation of compliance for rent setting, annual rent review, annual financial budgets and rent statements
    • Understanding new rent models, including the London Living Rent.

    Confirmed speakers:

    • Clare Powell, former Director of Strategy and Research, Sovereign Housing Group – Chair
    • Anna Furlong, Head of Regulatory Framework, Regulator of Social Housing
    • Emma Turay, Rents and Data Programme Manager, Notting Hill Genesis
    • Alan Keers, Chief Executive, Twenty11 and Deputy CEO, Red Kite Housing.

    Organised in conjunction with Notting Hill Genesis, delegates at the event will be invited to participate in a new Rent Compliance Forum, run by HQN, which we hope will provide some much-needed ongoing support.

    Who should attend?

    This event is essential for the following:

    • Risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 20 July 2018.

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueFife Council (Training Unit)
    • Address Muirhead Michelson Industrial Estate, KY1 3PB
    • Start20 Sep 2018 11:00
    • End20 Sep 2018 14:00

    Health and Safety Network (SAFETYnet) best practice group

    Details

    Our SAFETYnet best practice groups are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of SAFETYnet.

    The topic for this Scotland group will be asbestos. Please click here to read the flyer. 

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk

     

    find out more
    • Event TypeHQN Event
    • VenueBirmingham
    • Start25 Sep 2018 10:00
    • End25 Sep 2018 16:30

    Disaster – could you cope? SAFETYnet Annual Conference 2018

    Details

    SAFETYnet Annual Conference 2018

    Even the best run organisations are not immune to things going wrong. The question is, are your people prepared for the worst that could happen?

    Do you really understand the far-reaching implications a major incident such as a gas explosion or fire can have? Do you have a robust plan in place to deal with every detail if disaster strikes?

    While we all talk about the lessons being learned from tragedies such as Grenfell, how can we put words and sentiment to the test?

    For its re-launched annual conference, SAFETYnet is giving housing professionals from across the business an opportunity to get involved in a no-nonsense day of quick-thinking, where you’ll deal with a wide range of ‘must dos’ when things go wrong.

    This will be a practical event and will require you to get involved in a hard-hitting scenario that will make you think on your feet, test your resolve and resilience and support you in making the right decisions.

    'Breaking news'

    During the conference, a scenario will be introduced, followed by a series of ‘breaking news’ updates and unpredictable twists throughout the day. Delegates will be guided through establishing their incident management structure and challenged to not only engage in the scenario, but also think outwardly about ‘what ifs’ and other options.

    You’ll also have the chance to measure the plans your own organisation would have in place if such an incident was to occur.

    Throughout the day you will be working in teams and recording decisions and actions on our live incident log. After the event participants will be given their team’s incident log to aid in post-event self-evaluation of your responses.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • Risk and assurance managers
    • Communications teams
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    Our speakers

    The event is being delivered by the SAFETYnet Team in partnership with RW Consulting Solutions Limited.

    We are delighted to have the expertise of Rob Walley, Director, and his team from RW Consulting Solutions Ltd (RWCSL) on board to provide the very best experience for the event.

    Rob is a highly experienced resilience professional who has delivered resilience projects, including strategic training exercises and business continuity management systems and documentation, in a variety of public and private sector organisations.

    His impressive track record of clients includes:

    • Local Government
    • Home Office
    • Olympic Games
    • Houses of Parliament
    • A number of orgnaisations across the housing and private sector.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Sep 2018 10:00
    • End26 Sep 2018 16:00

    How to build successful new communities – from masterplan to delivery

    Details

    How to build successful new communities

    Taking a masterplan for a new community and turning it into a reality requires an inventive and creative approach.

    Housing and planning teams need to take a long-term view of housing needs and work in partnership with land owners, developers, funding agencies and others to create successful new communities.  

    The government has set a target for 300,000 new homes per year. Local authorities have a duty to plan for and meet their objectively assessed need, with many allocating large new development sites for thousands of new homes. Land assembly, viability, infrastructure and planning are among the challenges they will face.

    But long after developers have completed work on the site, housing associations and councils retain a long term interest in managing affordable housing and building cohesive communities.  

    This conference will consider the policy framework for large development sites. We will highlight good practice and showcase examples of large strategic sites from around the country from a developer, local authority and housing association perspective.

    Themes to be explored include:

    • How to deliver an appropriate housing offer for a large development site
    • The affordability of new homes
    • The development of sustainable homes and communities
    • Project management approaches
    • Commercial aspects of development and viability
    • Innovative approaches, including self build.

    Speakers include:

    • Homes England on the Garden Towns Programme
    • NHS England on the Healthy Towns Programme
    • Three Dragons on RTPI research into the affordability of housing on large sites
    • Cherwell District Council – Winner of 2018 Planning Award, Eco Town Development and largest Self-Build scheme
    • Urban & Civic – master developer of eight strategic sites for over 37,000 new homes
    • Ebbsfleet Development Corporation
    • Peabody (TBC).

    Who is the conference for?

    This conference will be of interest to housing and planning staff who are master planning and enabling new large-scale development sites. It is also essential for housing associations who are involved in the development and long term management of new communities.

    find out more

    Meet At

    Delegate fees:
    Full price: 289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 24 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueCardiff
    • Start27 Sep 2018 10:00
    • End27 Sep 2018 15:30

    The asset management toolbox – nail down your strategy

    Details

    The asset management toolbox – nail down your strategy

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, social and community objectives and your relationship with key stakeholders.

    HQN's one-day asset management toolbox event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    Delegates will receive a copy of HQN's new Strategic Asset Management toolkit which will be put to practical use on the day.

    This event – and its accompanying toolkit – will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.

    This event will also be held in London and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of The Asset Management Network: One FREE place
    Members of any other HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 17 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event
    • VenueThe Guinness Partnership
    • Address Bower House, 1 Stable Street, Oldham, OL9 7LH
    • Start27 Sep 2018 11:00
    • End27 Sep 2018 13:00

    Estate Services Club meeting

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the newly established Estates Services Club. 

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.
     
    The group will be open to all members working in either estate management, or to procurement teams purchasing resources in this area, and will cover a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    These issues are set to be addressed further at a series of regional meetings to be planned for later in the year, with a national conference to follow. Members of the Housing Management Network and Asset Management Network can book on using the form below.

    find out more

    Meet At

    Further information

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email louise.burgess@hqnetwork.co.uk or call us on 01904 557150.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start02 Oct 2018 10:00
    • End02 Oct 2018 16:00

    The art of leadership

    Details

    The art of leadership

    ‘Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The Art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What did delegates at our previous event say?

    "A really useful day with great things to take away and ponder – and put into practice!" – Andrew, Waverley Borough Council

    "Well structured and relevant, a good balance of activities and discussion." – Gail, Ealing Council

    "This has been an excellent course." – Llewellyn, Nehemiah UCHA

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    In partnership with

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueGlasgow
    • Start04 Oct 2018 10:00
    • End04 Oct 2018 16:00

    Resilience Clinic 2018: risk management, business continuity and bow ties

    Details

    Resilience Clinic 2018: risk management, business continuity and bow ties

    As social housing providers become increasingly complex and commercial entities, how do you ensure you are prepared for every eventuality?

    The role of risk management and business continuity go hand-in-hand and have arguably never been more important.

    Dangers lurk around every corner. From winter working to the roll out of Universal Credit – plans need to be in place and well communicated so everyone involved with the organisation understands they have a role to play.

    For our 2018 Resilience Clinics, HQN is teaming up with specialist risk management company Commercial Initiatives to deliver practical advice on how to deliver a better programme for your staff, residents and other stakeholders.

    The day will focus on the new Business Continuity Good Practice Guidelines for 2018 and how organisations can benefit from adopting the 'bow tie' approach to risk management.

    The fully interactive event will also give delegates the opportunity to participate in a mini exercise highlighting how a major incident impacts the whole organisation and why contingency planning is so important.

    Sessions will focus on:

    • The benefits of the 2018 Business Continuity Good Practice Guidelines
    • The 'bow tie' approach to risk management
    • Business impact analysis
    • Up-to-date and useable plan writing
    • What if? Business continuity exercises for your incident team including office, staff, IT and stock scenarios.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups over the last 14 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Cardiff

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 31 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start09 Oct 2018 10:00
    • End09 Oct 2018 16:00

    Resilience Clinic 2018: risk management, business continuity and bow ties

    Details

    Resilience Clinic 2018: risk management, business continuity and bow ties

    As social housing providers become increasingly complex and commercial entities, how do you ensure you are prepared for every eventuality?

    The role of risk management and business continuity go hand-in-hand and have arguably never been more important.

    Dangers lurk around every corner. From winter working to the roll out of Universal Credit - plans need to be in place and well communicated so everyone involved with the organisation understands they have a role to play.

    For our 2018 Resilience Clinics, HQN is teaming up with specialist risk management company Commercial Initiatives to deliver practical advice on how to deliver a better programme for your staff, residents and other stakeholders.

    The day will focus on the new Business Continuity Good Practice Guidelines for 2018 and how organisations can benefit from adopting the 'bow tie' approach to risk management.

    The fully interactive event will also give delegates the opportunity to participate in a mini exercise highlighting how a major incident impacts the whole organisation and why contingency planning is so important.

    Sessions will focus on:

    • The benefits of the 2018 Business Continuity Good Practice Guidelines
    • The 'bow tie' approach to risk management
    • Business impact analysis
    • Up-to-date and useable plan writing
    • What if? Business continuity exercises for your incident team including office, staff, IT and stock scenarios.

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups over the last 14 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Glasgow

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 31 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Health and Safety Network (SAFETYnet) best practice group

    Details

    Our SAFETYnet best practice groups are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of SAFETYnet.

    The topic for this Midlands group will be gas safety.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

     

    find out more
    • Event TypeHQN Event
    • VenueLondon
    • Start11 Oct 2018 10:00
    • End11 Oct 2018 16:00

    Rent Income Excellence Network (RIEN) annual conference 2018

    Details

    RIEN annual conference 2018

    This year’s annual conference promises to be yet another thought-provoking and illuminating event and we’re delighted to announce an outstanding team of presenters, bringing a wealth of expertise, fresh ideas and practical tips.

    This year’s Conference will be chaired by Kay Frankson, Head of Rents at Nottingham City Homes.

    Department of Work and Pensions (DWP), will provide the very latest horizon scan on the UC programme. Anyone who attended our “Full Speed Ahead” Universal Credit events with DWP, will know that we are working closely with them to support engagement with housing providers and that these updates are of enormous value.

    We welcome Maggie Houghton, Programme Manager of Hyde Foundation, and Katie Evans, Head of Research and Policy at the Money and Mental Health Policy Institute (MMHPI).

    Maggie and Katie  will describe the work of the MMHPI and six social landlords to explore the links between mental health and rent arrears, and to produce practical policy recommendations to maximise income collection and minimise harm, including:

    • How mental health problems can affect residents’ cognitive and psychological abilities to engage with a standard arrears recovery process
    • How simple and low cost practical adjustments to the arrears recovery policy and procedure can mitigate some of these challenges
    • A simple checklist for landlords who would like to improve performance in this area.

    We welcome Maggie Cornall, Director of Operations, and Denise Williams, Head of Support at Blackpool Coastal Housing. Maggie and Denise will present BCH’s innovative More Positive Together (MPT) project. MPT is designed to address the needs of people who are furthest from the labour market and to help them to improve their employment prospects.

    We have lots more planned, so watch out for further announcements about the programme.

    Most importantly, if you want to be there, book now as places are already going fast!

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 Oct 2018 10:00
    • End16 Oct 2018 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event will also be held in Manchester.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £99.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Nov 2018 10:00
    • End06 Nov 2018 16:00

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    With the focus on the CDM Regulations at the moment, this training day is crammed full of useful information to help you to better understand the requirements and put them into practice within your organisation.

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m. He has over 28 years of experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start07 Nov 2018 10:00
    • End07 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 Nov 2018 10:00
    • End08 Nov 2018 16:00

    The Asset Management Network annual conference 2018

    Details

    The Asset Management Network annual conference 2018

    HQN's first annual conference dedicated to asset management professionals comes at a critical time for this important area of housing.

    Two significant events – the 1% rent cut and the Grenfell fire disaster – have forced us to rethink our approach to asset management, but for very different reasons.

    From being a prime candidate for efficiency savings, repairs and maintenance departments are now becoming a top priority in the post-Grenfell climate.

    But what you do next is critical. Your approach to asset management and property maintenance has a major impact on health and safety, customer satisfaction, financial planning, social and community objectives and your relationships with key stakeholders.

    It’s about understanding your properties, communities and people. It’s about managing and improving the performance of your property assets based on really good data and business intelligence. It’s about recognising and managing the risks and the costs and delivering value for money. Most importantly, it is about ensuring safe, secure and  sustainable homes for your residents.

    The Asset Management Network's first annual conference will look at all of this and more.

    Key sessions include:

    • What the future holds for asset management
    • Asset management in a post-Grenfell world
    • The use of data and business intelligence
    • Same job, different organisation – how to stay focused pre and post-merger
    • The Liberty approach
    • Is BIM the future?
    • Putting customers at the heart of the service
    • Do joint ventures work for asset management?
    • Energy efficiency challenges.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Asset Management Network: £149.00 *
    Members of any other HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 12 October 2018.

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start13 Nov 2018 10:00
    • End13 Nov 2018 16:00

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    With the focus on the CDM Regulations at the moment, this training day is crammed full of useful information to help you to better understand the requirements and put them in to practice within your organisation

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (Can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

     
    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m.  He has over 28 years of experience working in the c’llonstruction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCheadle House Hotel
    • Address Royal Crescent, Cheadle, SK8 3FS
    • Start13 Nov 2018 10:00
    • End14 Nov 2018 16:00

    The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days at the De Vere Cheadle House Hotel, near Manchester, this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

     

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

     

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Nov 2018 10:00
    • End14 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start15 Nov 2018 11:00
    • End15 Nov 2018 15:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in London.

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    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £99.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start22 Nov 2018 10:00
    • End22 Nov 2018 16:00

    The Housing Management Network annual conference 2018: Future-proofing frontline services

    Details

    Housing Management Network annual conference 2018

    Housing management is at a crossroads. In some organisations the traditional role of the housing officer is under threat. For others, it remains as important as ever but has evolved to reflect changing times.

    There is no right or wrong answer. But as the housing sector adopts new technology to help it adapt to new challenges, the debate around how best to deliver frontline services is hotting up.

    The 1% rent cut has meant housing providers have had to look at ways to work more efficiently at a time when austerity has left many landlords as the last service standing in communities, and frontline teams are having to pick up increasingly complex cases.

    At this year’s inaugural Housing Management Network annual conference we explore how landlords are futureproofing housing management and proving that face-to-face engagement on the doorstep still has an important role to play. But is this the right approach for everyone or does help need to become more targeted?

    Working in housing management can be hugely rewarding and varied – developing positive relationships with people on your patch can make a big difference to their lives and the wider community.

    Yet the national press still paint a derogatory picture of social housing. We will explore how, as the public face of the sector, housing officers are more vital than ever in transforming the image of landlords.

    We will also explore the practicalities of the day job, identifying best practice around some of the thorny issues including anti-social behaviour, hoarding and helping vulnerable people to live independently.

    Key themes:

    • Making housing management relevant in a digital age
    • Working in partnership and delivering value
    • Supporting your frontline staff to be the face of your organisation
    • Driving innovation in housing management
    • Resilience – shaking up teams and a new approach
    • Systems innovation – investing in new technology vs making the most of current technology
    • Best practice on core housing management issues.
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    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 19 October 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Dec 2018 10:00
    • End06 Dec 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and Birmingham.

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    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Dec 2018 10:00
    • End06 Dec 2018 16:00

    The Residents' Network annual conference 2018

    Details

    Residents' Network annual conference 2018

    After the fantastic feedback and record attendance at last year’s Residents' Network annual conference we are very pleased to announce that bookings for this year are now open.  

    Further details to be announced soon...

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    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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