• Event TypeHQN Event
    • VenueLondon
    • Start17 Jan 2019 10:00
    • End17 Jan 2019 16:00

    The future of council house building – a practical guide to making it happen

    Details

    The future of council house building

    By lifting the HRA borrowing cap, the government has paved the way for a new generation of council house building – but are local authorities up to the challenge?

    The Prime Minister's surprise conference pledge coupled with plans set out in the Social Housing Green Paper – including reforming the way Right to Buy receipts are used – provide a genuine opportunity for councils.

    But after years of house building inactivity, do local authorities still have the skills and knowhow to match their ambitions?

    This timely one-day event will consider the opportunities presented by the government's proposals and the challenges local authorities will continue to face, from financial and legal constraints to the lack of inhouse development talent.

    It will also provide practical advice on how local authorities can get building again, from those that are already succeeding. It will also explore potential delivery models including Local Housing Companies and JVs.

    Key themes include:

    • The new council house building landscape – what the removal of the HRA borrowing cap could mean
    • The different funding options available and the issues to consider
    • Delivery models and different approaches to getting new homes built
    • Partnering with house builders and housing associations
    • Exploring opportunities to develop a range of tenures
    • Delivering new homes in low value areas and achieving viability
    • The legal constraints and opportunities
    • Examples of successful council house building programmes
    • Addressing the skills gap
    • The relationship with the NPPF and NPPG.

    Confirmed speakers:

    • Rebecca Shrubsole, Deputy Director for Council Housing and Right to Buy, MHCLG
    • James Clark, Head of Housing Strategy, Greater London Authority
    • Emma Lindley, HQN associate and Housing Strategy lead, Ashfield District Council
    • Tim Brown, HQN associate and Senior Research Associate in Housing and Local Government, De Montfort University
    • Steve Partridge, Director, Savills
    • Paul Smith, Cabinet lead for housing, Bristol City Council
    • Andrew Milross, Partner, Anthony Collins
    • Gwyn Owen, Head of Essex Housing, Essex County Council
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start17 Jan 2019 10:30
    • End17 Jan 2019 16:30

    Compliance Plus: Housing associations and health and safety

    Details

    Compliance plus

    The messages are clear: on the one hand Welsh associations are doing the right thing to prioritise health and safety in a post-Grenfell world; on the other, the watchwords have to be eternal vigilance – there is zero room for complacency at a time when new risks emerge on a regular basis.

    The Welsh focus on health and safety in recent years has been as acute as anywhere else in the UK. Indeed, in moves to make sprinklers mandatory for new build – despite massive opposition from private housebuilders – Wales has been ahead of the curve.

    HQN’s recent Housing associations and health and safety report, as well as a sector wide assessment published by Welsh Government in 2018, have both underlined the need for a ‘compliance-plus’ approach to provide more robust assurances to boards and to the Regulator.

    On the positive side we found that boards were aware of current and potential risks, had overseen detailed survey work to test out previous assurances, and backed this up by putting third-party checks in place.

    On the other side, there is concern that most associations have found cause to doubt past assurances and this sent shock waves across the sector. Understandably this has come to the top of the Regulator's worry list too.

    This is where HQN’s newly-developed series of ‘Compliance-plus’ events comes in – with the first one aimed specifically at Welsh housing providers.

    Key sessions will include:

    • Headline messages to the sector
    • The importance of getting landlord health and safety arrangements right
    • Key findings & recommendations from the Sector Overview report (Oct 2018)
    • As a Board member – what should ‘assurance’ look like?
    • Audits – internal or external? What should you look for?
    • Case studies from Welsh housing providers. 

    The event will be chaired by HQN’s Chief Executive, Alistair McIntosh. Joining Alistair will be:

    • Keynote speaker: Ian Walters and Stephen Tranah, Welsh Government 
    • Keith Edwards, Lead Associate, HQN Cymru 
    • Vicki Cutler, Lead Associate, HQN’s SAFETYnet
    • Marcia Sinfield, Deputy CEO & Director of Resources and Stacy Thomas, Director of Assets & Property, Tai Calon Community Housing
    • Derek Hillier, Health & Safety Manager, Merthyr Valleys Homes.
    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  1. Estate Services Club

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the recently established Estates Services Club.

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.

    The group covers a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    Specific topics to be discussed at this group are yet to be confirmed.

    Members of the Housing Management Network and Asset Management Network can book on using the form below.

    find out more

    Meet At

    Delegate fees: 

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email laura.seaman@hqnetwork.co.uk or call us on 01904 557150.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  2. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation – North East

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Practical magic – housing technology for today

    Details

    Practical magic

    Had enough of all the 'blue sky thinking' and 'future gazing' at expensive technology that may or may not be of benefit to the housing world in 20 years' time?

    Need something that's going to help your colleagues and benefit your organisation today?

    Look no further – HQN is delighted to announce a new technology event aimed at providing housing professionals practical solutions that are already on the market.

    We'll be taking a hands-on approach to technology that will help specialist teams do their day job while benefiting the wider business.

    Covering everything from housing management, income collection and the customer experience to digital engagement, repairs and asset management, the day is about exploring the possibilities of what's already available through live demonstrations, expert recommendations, lively debates and 'huddles' between like-minded people.

    There will also be space for 'smart home' technology that's already out there, which is yet to be adopted by the housing sector despite its potential to transform lives.

    We promise you won't be bored and will come away with the inspiration and contacts to make your ideas a reality.

    Please note, this event builds on the first Practical Magic event in Manchester and will feature a whole new range of sessions and speakers.

    Key themes for the day:

    • Hear from fellow professionals on what does and doesn't work for their organisations – large and small
    • Explore the latest housing technology and digital systems available on the market
    • Get recommendations, insight and ideas from sector experts
    • Experience live demonstrations
    • Exchange ideas with like-minded people.

    Confirmed sessions and speakers include:

    • Amazon - talking about Amazon Connect and Amazon Workspace
    • Oracle
    • Helen McGregor, Director of Asset Management, Notting Hill Genesis
    • Adrian Moore, Director of IT, BPHA
    • Tom Way, Innovation Manager, L&Q.

    Who should attend?

    • Chief execs
    • Executive teams
    • IT teams
    • Business transformation teams
    • Procurement teams
    • Strategy teams
    • Specialist teams looking for new solutions.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Venue map:

    click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start24 Jan 2019 10:00
    • End24 Jan 2019 16:00

    The art of leadership – leading change

    Details

    The art of leadership

    New from the Leadership Trust for 2019

    The world of social housing is changing. Whether it's new technology, new ways of working or full-blown merger, no-one is standing still.

    But your people will learn to lead change only when they are empowered to do it themselves.

    Many organisations recognise that to drive change they need a new style of leadership; one that can shift their culture, seize opportunities and reinvent the business.

    Research demonstrates that most businesses believe in the need for better leadership and that experiential development is the most powerful way to deliver it.

    That’s why HQN has partnered with the Leadership Trust. Their Special Forces heritage means leading change during complex and uncertain times is in their DNA.

    The Trust's team of experts help people develop the skills, knowledge and resilience that will enable them to lead change confidently through engaging and energising their colleagues.

    Taking place over one day, this new workshop has been specifically designed for established housing leaders who are responsible for leading change; be it as an experienced manager of an organisation, function, business unit or team.

    Delegates will learn to positively and intelligently adapt their own leadership behaviours, and to drive the behaviours and culture within their own organisations to respond to the fast changing and complex external context.

    The workshop is a chance to:

    • Explore the core principles of effectively engaging and energising others
    • Identify the skills and knowledge required to lead change more confidently
    • Apply this learning to your own change projects or challenges in order to make some immediate impact back at work.

    This event will also be held in London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start29 Jan 2019 10:00
    • End29 Jan 2019 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start31 Jan 2019 10:00
    • End31 Jan 2019 16:00

    Pitch perfect - strategies for selling shared ownership

    Details

    Pitch perfect – strategies for selling shared ownership

    It’s backed by government. It makes homeownership more affordable and accessible. It seems a sensible option to outright ownership.  

    So, why isn’t it more popular? Public perception of shared ownership is mixed and fewer still understand its benefits.

    Affordable housing providers have done their best to make it a mainstream tenure but it's not been enough. There are lots of issues to address - complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.  

    But with the government reinforcing its commitment to shared ownership in the Green Paper and many more homes in the pipeline, there is still time to get the message right and build a national brand that the sector can get behind. How can shared ownership become the “go to tenure”?

    At our one-day masterclasses you will hear from experts and get an opportunity to debate the key issues.

    Chaired by HQN's shared ownership experts Helen Muir (Manchester) and Jackie Dickins (London), we’ll guide you through the customer journey, from brand awareness and understanding the product to the sales process and ensuring you meet their expectations further down the line.

    Regardless of the individual strategies there are common problems that everyone trying to sell shared ownership encounter. We'll attempt to help you solve them.

    Key themes:

    • Building the brand - why a consistent national message is essential
    • Understanding the market - who is shared ownership for?
    • Demystifying shared ownership - why language is so important
    • Getting campaigns right - raising awareness and selling the benefits
    • The customer experience – creating that “wow” factor:
      • From seeing your advert to moving in
      • The ongoing relationship – setting up a seamless management processes - re-sales of the part equity, stair casing
      • Putting things right - the common pitfalls that impact on customer satisfaction and the solutions.

    This seminar is essential for the following:

    • Executive teams
    • Shared ownership and home ownership teams
    • Sales
    • Marketing and communications
    • Leasehold management.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start31 Jan 2019 10:30
    • End31 Jan 2019 16:00

    Gas safety and compliance masterclass – your legal responsibilities and best practice

    Details

    Gas safety and compliance masterclass

    Gas safety is now an important corporate responsibility. Failure or compliancy breaches will impact on any local authority or housing association at the highest level. 

    • Are you up to speed and doing everything to ensure compliance in this important area?
    • Are you doing everything to ensure the safety of tenants and other customers?

    HQN’s Gas safety and compliance masterclass will:

    • Provide up to date practical guidance and advice
    • Help you get the most out of your services
    • Help you plan for the future.

    Topics covered will include:

    • Recent changes to legislation and its practical impact
    • Top legal advice on the tricky subject of forced entry, injunctions and tenancy agreements
    • How you can add value and get the most from your services
    • Contractors and DLOs - are they up to speed and how are they performing?
    • Current best practice in the sector – what it looks like and how to test your services
    • New innovations and new ideas – use of business intelligence techniques
    • What should you do if things start to go wrong?
    • Recovery from regulatory downgrades.

    Who should attend?

    • Gas servicing and maintenance managers
    • Operations managers
    • Health and safety managers
    • Contract managers
    • Estate and housing managers
    • Maintenance and other surveyors
    • Maintenance and multi-skilled operatives
    • All those responsible for procuring, managing and assessing gas safety.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Estate Services Club

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the recently established Estates Services Club.

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.

    The group covers a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    Specific topics to be discussed at this group are yet to be confirmed.

    Members of the Housing Management Network and Asset Management Network can book on using the form below.

    find out more

    Meet At

    Delegate fees: 

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email laura.seaman@hqnetwork.co.ukor call us on 01904 557150.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start06 Feb 2019 10:00
    • End06 Feb 2019 16:00

    Customer service in the digital age

    Details

    Customer service in the digital age

    Online portals, mobile apps, social media, and the innovative use of Artificial Intelligence are creating new opportunities for organisations to offer services around the clock, often without the need for human interaction.

    But at a time when the Green Paper is making tenant engagement and empowerment a top priority, does the drive to digital help or hinder the landlord-tenant relationship? And how do we ensure our customers are getting satisfaction from their landlord if we are not talking to them on a regular basis?

    At this major one-day conference in February, HQN with the help of customer service experts from inside and outside the housing sector, will attempt to find answers to these questions.

    One thing is clear, those companies that embrace digital tend to receive higher customer satisfaction scores. Online phenomenon Amazon has just come top of the Institute of Customer Service's latest UK customer satisfaction index for the sixth time running. That's because its offer to customers is clear, simple and driven by choice, value and convenience.

    For housing providers, it's a bit more complex. Face-to-face interactions and call centres as well as online services are still very much part of the mix. But by offering more choice to cater for different demographics are we ultimately stretching resources and creating a less focused customer service?

    Key note speaker: 

    Jo Causon, chief executive of the Institute for Customer Service, will be sharing insights into customer service best practice and how the top performing companies operate and what housing providers can learn from them.

    Full line-up to be announced shortly.

    Sessions:

    • Customer service in the digital age – learning from top performing companies
    • Why 'connected moments' matter – the science behind improving the customer experience
    • The friends and family test - why the Green Paper is a game changer for customer satisfaction
    • Getting the digital offer right for residents
    • How new technology can help improve resident satisfaction
    • The customer experience: How to build the right infrastructure
    • How smart technology can support residents in the home
    • Supporting customers to go digital.

    Who should attend?

    • Chief executives
    • Customer service directors, managers and teams
    • Directors of Housing and Neighbourhoods
    • Digital teams
    • Business improvement and insight people
    • Resident and community engagement teams
    • Business transformation directors, managers and teams.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
     

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 9 November 2018.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Sponsored by:

    Community fibre

    Outsystems

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start07 Feb 2019 11:00
    • End07 Feb 2019 14:30

    Equality and Diversity Network Best Practice Group

    Details

    New Lead Associate of HQN's Equality and Diversity Network, Colin Heyman, extends a personal invitation to participate in the first best practice group of this relaunched network.

    "As it is my first meeting of the network, I’d like to hear about your successes, your concerns and the questions you have, both in terms of equality, diversity and inclusion (EDI) practice; and in terms of influencing your organisation to improve that practice. I hope that we can work together to learn from each other."

    "I’ll also be bringing some resources and expertise in the area of transgender, non-binary and the Gender Recognition Act; an area where the ground seems to be shifting regularly at the moment."

    "Finally I would like to find out what you want from the network in the future and your ideas for how we can use the network to support and help each other improve EDI practice in our organisations."

    find out more

    Meet At

    Further information:

    Delegate fees:
    Full price: £75.00 *
    Members of The Equality and Diversity Network can attend for free.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Feb 2019 10:00
    • End12 Feb 2019 16:00

    The art of leadership – leading change

    Details

    The art of leadership

    New from the Leadership Trust for 2019

    The world of social housing is changing. Whether it's new technology, new ways of working or full-blown merger, no-one is standing still.

    But your people will learn to lead change only when they are empowered to do it themselves.

    Many organisations recognise that to drive change they need a new style of leadership; one that can shift their culture, seize opportunities and reinvent the business.

    Research demonstrates that most businesses believe in the need for better leadership and that experiential development is the most powerful way to deliver it.

    That’s why HQN has partnered with the Leadership Trust. Their Special Forces heritage means leading change during complex and uncertain times is in their DNA.

    The Trust's team of experts help people develop the skills, knowledge and resilience that will enable them to lead change confidently through engaging and energising their colleagues.

    Taking place over one day, this new workshop has been specifically designed for established housing leaders who are responsible for leading change; be it as an experienced manager of an organisation, function, business unit or team.

    Delegates will learn to positively and intelligently adapt their own leadership behaviours, and to drive the behaviours and culture within their own organisations to respond to the fast changing and complex external context.

    The workshop is a chance to:

    • Explore the core principles of effectively engaging and energising others
    • Identify the skills and knowledge required to lead change more confidently
    • Apply this learning to your own change projects or challenges in order to make some immediate impact back at work.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Feb 2019 10:00
    • End19 Feb 2019 16:00

    Amazing workplaces

    Details

    In association with Great Place to Work

    Amazing workplaces

    Gaining official recognition as one of the best places to work in the UK is no easy task. Is yours on the right track to success?

    Find out our Amazing Workplaces events in February, in association with the Great Place to Work organisation.

    Aimed at leadership, HR and business transformation teams, this one-day conference will look at the key ingredients to creating an amazing place to work and hear from some of those that are ranked among the best in the UK.

    A great workplace is one where people feel valued and trusted, have a sense of purpose and are proud of what they do.

    They provide opportunities for employees to develop personally and professionally.

    And, perhaps most importantly, they are a place where people take pride in their job and want to do their best - both for the company and its customers.

    But how do you make this happen in a sector that is not considered 'attractive' by graduates and school leavers, is undergoing constant change and facing continuing policy upheaval?

    Hear from our key note speakers Dr Gonzalo Shoobridge and Kari Johannsen from Great Place to Work as well as leading employers from inside and outside the housing sector for a day focusing on fresh thinking, best practice and creating the right culture.

    Key themes:

    • Amazing workplaces - what they look and feel like
    • How good office design can attract and retain the best employees
    • Great places to work - hear from housing providers who are up there with the top employers
    • How technology will shape the workplace of tomorrow
    • The importance of getting the right culture
    • Employee health and wellbeing - how we can make a difference.

    Amazing workplaces - some key facts and figures:

    • They attract and retain more talent -  the best attract on average 40% more applications than other organisations
    • They have less absenteeism - an average of 2.7 days a year compared to the national average of 6.3 days
    • Are generally more profitable - Best Workplaces outperform the market by an average of 2-3% a year.

    This is event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with: 

    Great Place To Work

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start21 Feb 2019 10:00
    • End21 Feb 2019 16:00

    Pitch perfect - strategies for selling shared ownership

    Details

    Pitch perfect – strategies for selling shared ownership

    It’s backed by government. It makes homeownership more affordable and accessible. It seems a sensible option to outright ownership.  

    So, why isn’t it more popular? Public perception of shared ownership is mixed and fewer still understand its benefits.

    Affordable housing providers have done their best to make it a mainstream tenure but it's not been enough. There are lots of issues to address - complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.  

    But with the government reinforcing its commitment to shared ownership in the Green Paper and many more homes in the pipeline, there is still time to get the message right and build a national brand that the sector can get behind. How can shared ownership become the “go to tenure”?

    At our one-day masterclasses you will hear from experts and get an opportunity to debate the key issues.

    Chaired by HQN's shared ownership experts Helen Muir (Manchester) and Jackie Dickins (London), we’ll guide you through the customer journey, from brand awareness and understanding the product to the sales process and ensuring you meet their expectations further down the line.

    Regardless of the individual strategies there are common problems that everyone trying to sell shared ownership encounter. We'll attempt to help you solve them.

    Key themes:

    • Building the brand - why a consistent national message is essential
    • Understanding the market - who is shared ownership for?
    • Demystifying shared ownership - why language is so important
    • Getting campaigns right - raising awareness and selling the benefits
    • The customer experience – creating that “wow” factor:
      • From seeing your advert to moving in
      • The ongoing relationship – setting up a seamless management processes - re-sales of the part equity, stair casing
      • Putting things right - the common pitfalls that impact on customer satisfaction and the solutions.

    This seminar is essential for the following:

    • Executive teams
    • Shared ownership and home ownership teams
    • Sales
    • Marketing and communications
    • Leasehold management.

    This event will also be held in London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds
    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Feb 2019 10:00
    • End26 Feb 2019 16:00

    Amazing workplaces

    Details

    In association with Great Place to Work

    Amazing workplaces

    Gaining official recognition as one of the best places to work in the UK is no easy task. Is yours on the right track to success?

    Find out our Amazing Workplaces events in February, in association with the Great Place to Work organisation.

    Aimed at leadership, HR and business transformation teams, this one-day conference will look at the key ingredients to creating an amazing place to work and hear from some of those that are ranked among the best in the UK.

    A great workplace is one where people feel valued and trusted, have a sense of purpose and are proud of what they do.

    They provide opportunities for employees to develop personally and professionally.

    And, perhaps most importantly, they are a place where people take pride in their job and want to do their best - both for the company and its customers.

    But how do you make this happen in a sector that is not considered 'attractive' by graduates and school leavers, is undergoing constant change and facing continuing policy upheaval?

    Hear from our key note speakers Dr Gonzalo Shoobridge and Kari Johannsen from Great Place to Work as well as leading employers from inside and outside the housing sector for a day focusing on fresh thinking, best practice and creating the right culture.

    Key themes:

    • Amazing workplaces - what they look and feel like
    • How good office design can attract and retain the best employees
    • Great places to work - hear from housing providers who are up there with the top employers
    • How technology will shape the workplace of tomorrow
    • The importance of getting the right culture
    • Employee health and wellbeing - how we can make a difference.

    Amazing workplaces - some key facts and figures:

    • They attract and retain more talent -  the best attract on average 40% more applications than other organisations
    • They have less absenteeism - an average of 2.7 days a year compared to the national average of 6.3 days
    • Are generally more profitable - Best Workplaces outperform the market by an average of 2-3% a year.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with: 

    Great Place To Work

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds

     

    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions: 

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time

    • Event TypeHQN Event
    • VenueLondon
    • Start07 Mar 2019 11:30
    • End07 Mar 2019 14:30

    Equality and Diversity Network Best Practice Group

    Details

    New Lead Associate of HQN's Equality and Diversity Network, Colin Heyman, extends a personal invitation to participate in the first best practice group of this relaunched network.

    "As it is my first meeting of the network, I’d like to hear about your successes, your concerns and the questions you have, both in terms of equality, diversity and inclusion (EDI) practice; and in terms of influencing your organisation to improve that practice. I hope that we can work together to learn from each other."

    "I’ll also be bringing some resources and expertise in the area of transgender, non-binary and the Gender Recognition Act; an area where the ground seems to be shifting regularly at the moment."

    "Finally I would like to find out what you want from the network in the future and your ideas for how we can use the network to support and help each other improve EDI practice in our organisations."

    find out more

    Meet At

    Further information:

    Delegate fees:
    Full price: £75.00 *
    Members of The Equality and Diversity Network can attend for free.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Mar 2019 10:00
    • End20 Mar 2019 16:00

    The Homelessness Reduction Act – one year on

    Details

    The Homelessness Reduction Act – one year on

    As politicians, charities and housing bodies continue to sound the alarm over rising levels of homelessness, there is cross-party agreement that radical action is required. But is the Homelessness Reduction Act the answer?

    Hailed by campaigners as a landmark piece of legislation that will transform the way local authorities approach homeless applications, the Act aims to ensure no-one is turned away when they ask their council for help.

    But one year on, have things started to improve and are we finally on the road to long-term homelessness prevention?

    This major one-day conference will look at the day-to-day reality of implementing the Act, the barriers to success and  the challenges that remain. And it will attempt to answer the question, what has actually changed?

    You will hear from the Government, leading homelessness charities and local authorities working to implement the Act on a daily basis.

    There is no doubt the Government is focused on reducing homelessness, rough sleeping, and the numbers of households in temporary accommodation. But does the Act do enough to tackle the root causes and is the social housing sector itself doing enough to prevent homelessness through a sustainable co-ordinated response?

    With the new Act now in force for nearly a year, this conference will look at the national policy agenda, update on current homelessness  issues and trends and hear about solutions which can be implemented across the country.

    Key themes:

    • The Homelessness Reduction Act one year on - what has changed?
    • Government policy and future direction for homelessness and rough sleeping
    • The scale of the problem, barriers to success and how to overcome them, trends, and solutions
    • Issues associated with homeless households being housed outside of London
    • What works?  Innovation and good practice in preventing homelessness
    • Response from the housing association sector including the Commitment to Refer

    Confirmed speakers include:

    • Ministry of Housing, Communities and Local Government
    • Crisis
    • National Housing Federation
    • Specialists in tackling rough sleeping
    • Local authorities - showcasing good practice from around the country

    Who should attend?

    This event is essential for:

    • All professionals involved in preventing homelessness, including front line triage, homeless prevention staff, housing options officers and service managers
    • Those responsible for homelessness reviews and strategies
    • Housing association and voluntary sector employees with an active or future role in homelessness prevention.
    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start27 Mar 2019 10:00
    • End28 Mar 2019 16:00

    The art of leadership - harnessing personal power (two-day residential)

    Details

    The art of leadership – harnessing personal power

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

     

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

     

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start17 Sep 2019 10:00
    • End18 Sep 2019 16:00

    The art of leadership - harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

Testimonials

Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.