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Supporting mental health during COVID and beyond for tenants and employees

  • Type HQN Event (Virtual)
  • Venue Virtual workshop
  • Start 12 May 2021 09:50
  • End 13 May 2021 12:00


Supporting the mental health of tenants during COVID and beyond

Virtual workshop

This Mental Health Awareness Week, HQN focuses its attention on how we can support both staff and tenants – two sessions run over two days.

Mental Health Awareness Week - supporting the mental health of tenants during COVID and beyond.

Research from mental health charity MIND found that around one in three social housing tenants in rent arrears are experiencing mental health problems.

Housing management challenges including anti-social behaviour, hoarding and substance misuse are complex issues that can also often be connected to mental health issues.

The findings from the latest 2019-20 English Housing Survey show that social tenants have the lowest levels of life satisfaction (71%); are least likely to believe that life is worthwhile (74%) and have the lowest levels of happiness (70%) compared to all other housing groups. The survey also found that social renters experienced the highest degree of anxiety (32%).

The role of frontline workers in supporting people with mental health problems, is a key part of the Social Housing White Paper, with the Government stating it wants to ensure staff have the “right knowledge and skills to work sensitively with people who have or are at risk of developing mental health problems.”

This session, being run during Mental Health Awareness week, is essential for frontline staff, housing officers and income collection staff and their managers. It will look at:

  • How to spot the signs of poor mental health amongst tenants and action to take
  • Updates on the latest best practice on how to deal with complex issues such as hoarding
  • How services can be redesigned so that mental health becomes more central to our frontline roles
  • How we can continue to deliver core services and collect rents in a more compassionate way.

Confirmed speakers:

  • Amy Cheswick, Director of Customers and Partners, Raven Housing Trust
  • Fayann Simpson, Group Board Member, L&Q
  • Julie Walker, Head of Operations (Community Safety), Gentoo
  • Alison Turner, Service Manager, Rethink Mental Illness
  • Emma Mamo, Head of Workplace Wellbeing at MIND.

Supporting employee’s mental health during COVID and beyond

Virtual workshop

Mental Health Awareness Week - Supporting employees’ mental health during COVID and beyond.

Employee mental health has become more important than ever over the past year.

The UK’s leading psychiatrist has warned COVID-19 poses the greatest long-term threat to mental health since the second world war.

The pandemic has meant that many people’s traditional ways of coping with mental health problems have not been readily available and many teams are having to deal with increasingly complex scenarios in their day to day work as well as the communities they live in, with sharp rises in anti-social behaviour and domestic abuse.

While flexible working from home has its benefits for some, others have found it challenging and for employers it has meant becoming innovative and creative when it comes to connecting with their employees, boosting morale and supporting people’s mental health and resilience.

This workshop is for HR professionals and those leading frontline teams working in the housing sector. It will look at best practice examples of how housing providers have supported the mental health of staff throughout the pandemic and lessons learned that can be carried into the future.

The two workshops being run during Mental Health Awareness week can be booked separately below:

Supporting the mental health of tenants during COVID and beyond | Wednesday 12 May | 10am – 12pm

Supporting employee’s mental health during COVID and beyond | Thursday 13 May | 10am – 12pm

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Delegate fees:
Full price: £199.00 *
Members of any HQN network: £150.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


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