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Striking the right balance – safeguarding staff whilst delivering an essential service

  • Type HQN Event (Webinar)
  • Venue Webinar
  • Start 22 Apr 2020 10:30
  • End 22 Apr 2020 11:30


Striking the right balance

Live Webinar

The current situation has raised a whole range of issues for organisations to resolve – their roles as employers and protecting their staff and their role as landlords and service providers delivering an essential service to some of the most vulnerable people living in our communities.

At a time when health and safety leads the agenda, David Gibson, Partner at Short, Richardson and Forth will talk you through the key legal points of concern that you must take into account in dealing with service provision. How to engage with your work-force and support them. How to strike the right balance providing a safe workplace and a safe home and environment for your residents.

He’ll answer your pressing questions to give you a clear idea about how to manage the balancing act of keeping staff safe yet delivering an essential service.

*Free for members – discretionary donation to the charity Glass Door requested.


About Glass Door

Glass Door Homeless Charity is London's largest open-access network of emergency winter shelters and support services for men and women affected by homelessness. Our vision is a world where no one has to sleep on the streets of London, and we’re working every day to achieve this. By partnering with churches to provide shelter and support, Glass Door is committed to supporting people get—and stay—off the street.

We believe everyone has inherent dignity and we welcome those who turn to us as our guests.

We are open to all, space permitting. We do not require our guests to fill in long, complicated forms or prove they have a local connection to gain access to our services.


About 170 guests sleep in a Glass Door shelter every night in winter, making Glass Door London’s largest emergency winter night shelter network. Glass Door is able to do this thanks to partnerships with churches across West and South West London.

Guests of our emergency shelters receive a warm welcome, a hot supper and a breakfast in the morning, cooked and served by volunteers. These free services are a life-line to those who would otherwise be sleeping on the street.

Advice and Support

Year-round, anyone in need can speak with dedicated caseworkers who offer advice, advocacy and practical support. 

Guests can access the advice and support service either in the shelters or during the daytime. At the daytime drop-in centres guests can also find other services provided by the drop-ins, such as lunch, laundry and showers. 

Through the night shelters and casework service Glass Door not only saves lives by providing refuge from the cold, we also help our guests build more stable futures. 

Please click here to make your donation.


Due to demand, please note that places are limited to five per organisation.

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Note: Questions marked by * are mandatory

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Further information

Delegate fees:

Free for members*

*£25 donations requested which will go directly to the charity Glass Door to help rough sleepers during the Coronavirus crisis. Please click the logo below to make your donation.

Glass Door

Cancellations and substitutions:

Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.



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