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Strategic Housing Month: Moving away from choice-based lettings and improving the customer experience
- Type HQN Event (Virtual)
- Venue Virtual workshop
- Start 23 Apr 2021 10:00
- End 23 Apr 2021 11:30
Details
In this session, Dave Ripley, Executive Director of Customer Services at Thirteen Group, will explain why the organisation’s focus on the customer experience led them to rethink their approach to allocations and lettings and a move away from sub-regional choice-based lettings.
Other sessions for the Strategic workshops will include:
Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working
Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing
Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times
Wednesday 21 April 1.30pm–3pm – Planning White Paper update
Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing
Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness
Tuesday 27 April 10.30am–12pm – The journey to zero carbon
Friday 30 April 10.30am–12pm – The Strategic Housing Unconference
Tuesday 8 June 10.30am–12pm – Mayoral elections and future of city/sub-regions
The booking form for this session is below. To book the all workshops please book here.
If you’re joining us let us know using #HQNstrategic on Twitter.
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Further information
Full month price:
Book all sessions on the Strategic workshops for the reduced price of:
Full price: £550*
Members of any HQN network: £350*
Individual sessions**:
Full price: £100*
Members of any HQN network: £80*
* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.
**To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.
Cancellations and substitutions:
If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk
Otherwise, a cancellation fee of £60 plus VAT will be chargeable.
If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.
Cancellations must be made in writing, and will be acknowledged by HQN Limited.
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