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Self-service, chatbots and AI in housing

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Self-service, chatbots and AI in housing

HQN has teamed up with AI, chatbot specialist Fuzzlab and global technological solutions company Sigma for a practical workshop explaining the benefits and risks.

The robots are coming...so how can housing providers use them to help deliver better services?

When implemented well, chatbots and Artificial Intelligence have the potential to generate a positive user experience and huge benefits for customer teams.

But understanding how and where to use them is key, especially when accessibility for excluded and vulnerable users are key considerations.

HQN is teaming up with AI and chatbot specialist Fuzzlab and global technological solutions company Sigma for a workshop dedicated to understanding the new technology and the potential it offers, as well as the possible pitfalls.

Sessions include:

  • Demystifying AI and chatbots – a jargon busting, not too technical overview
  • Customer service chatbots in social housing –  the art of the possible
  • Things to consider when implementing self-service and chatbots
  • Sigma – usability and accessibility research and best practices
  • Cool demonstrations.

There will be a networking lunch included after the event. 

Free to members

Book now

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Further information

Delegate fees:

Free to HQN business transformation group members

Members of any other HQN network: £99.00 *
Full price: £150.00 *

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Please note that timings may be subject to change. 

In partnership with:

Fuzzlab

Venue map and directions:

Click here to download directions to the venue

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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