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Rethinking the landlord-resident relationship

  • Type HQN Event
  • Venue London
  • Start 31 Jul 2019 10:00
  • End 31 Jul 2019 16:00


Rethinking the landlord-resident relationship

Changing behaviour – from resident engagement to service delivery

June 14 2017 was the day everything changed – but two years on from Grenfell is the landlord-resident relationship any different on a day-to-day basis?

From the government and regulator to landlords and tenant bodies, everyone is talking a good game.

Rebuilding trust, giving tenants more of a voice and improving resident safety and satisfaction are top priorities.

But are the warm words turning into action on the ground? Has anything actually changed for residents of social housing?

At this one-day conference, HQN is bringing together landlords and residents to assess the current state of play and attempt to find solutions to how you turn promises into something tangible.

Looking at everything from the role of resident engagement and service delivery to the fundamental power shift that's required to refocus the landlord-tenant relationship, this is an event that will challenge and provoke while ensuring you come away with some of the answers you need to bring about meaningful change.

Key themes:

  • The future role of resident engagement
  • Building and maintaining trust between landlords and tenants
  • Shifting power and putting residents first
  • Rethinking service delivery – creating genuine choice
  • Co-designing services
  • Putting it right when things go wrong
  • Developing personal relationships – the importance of language, tone of voice and human interaction.

This event is essential for:

  • Chief executives
  • Directors
  • Customer service teams
  • Residents
  • Resident involvement teams
  • Business transformation and strategy teams
  • Frontline staff.
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Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

Residents’ Network members (residents): £119*

Early bird non members only£259.00 *

Early bird pricing ends on 28 June 2019. 

*Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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