1. The leasehold management double-header: Policing the lease

    Details

    Policing the lease

    How the lease drives and governs your services for leaseholders. The first session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the '20/20 vision' session on Section 20 on Tuesday 27 November 2018 in London for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how the lease is fundamental to your services to leaseholders.

    • The lease and the legislation – the practicalities
    • Amendments and enfranchisement
    • How the lease drives services for leaseholders
    • How the lease links with governance, leasehold management and service improvement
    • The lease and KPI setting.

    Guidance, topical sessions, case studies, and discussion with:

    • Jackie Dickins, The Leasehold Network        
    • Chris Last, Leasehold Law            
    • Martin Brown, Hounslow Council
    • Alero Orimoleye, LEASE

    This event will also be running in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in London: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in London: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

    Download directions

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. The Housing Management Network annual conference 2018: Future-proofing frontline services

    Details

    Housing Management Network annual conference 2018

    Housing management is at a crossroads. In some organisations the traditional role of the housing officer is under threat. For others, it remains as important as ever but has evolved to reflect changing times.

    There is no right or wrong answer. But as the housing sector adopts new technology to help it adapt to new challenges, the debate around how best to deliver frontline services is hotting up.

    The 1% rent cut has meant housing providers have had to look at ways to work more efficiently at a time when austerity has left many landlords as the last service standing in communities, and frontline teams are having to pick up increasingly complex cases.

    At this year’s inaugural Housing Management Network annual conference we explore how landlords are futureproofing housing management and proving that face-to-face engagement on the doorstep still has an important role to play. But is this the right approach for everyone or does help need to become more targeted?

    Working in housing management can be hugely rewarding and varied – developing positive relationships with people on your patch can make a big difference to their lives and the wider community.

    Yet the national press still paint a derogatory picture of social housing. We will explore how, as the public face of the sector, housing officers are more vital than ever in transforming the image of landlords.

    We will also explore the practicalities of the day job, identifying best practice around some of the thorny issues including anti-social behaviour, hoarding and helping vulnerable people to live independently.

    Key themes:

    • Making housing management relevant in a digital age
    • Working in partnership and delivering value
    • Supporting your frontline staff to be the face of your organisation
    • Driving innovation in housing management
    • Resilience – shaking up teams and a new approach
    • Systems innovation – investing in new technology vs making the most of current technology
    • Best practice on core housing management issues.

    Confirmed speakers:

    • Gill Moy, Director of Housing and Customer Services - Nottingham City Homes (Chair)
    • Kate Gascoigne, Executive Director of Customer Experience - Irwell Valley Homes
    • First Choice Homes Oldham
    • Kathy Sheldon, Assistant Director - Nottingham City Homes
    • Weaver Vale Housing Trust
    • Darrin Gamble, Localities Leader - Bromford Group
    • Pennaf Housing Group
    • Emma Lowe, Head of Leadership Training - Network Rail.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 19 October 2018.

    Sponsored by:

    Outsystems

    Programme: 

    Click here to download the programme

    Venue map and directions

    Click here to download the directions to the venue 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. The leasehold management double-header: Policing the lease

    Details

    Policing the lease

    How the lease drives and governs your services for leaseholders. The first session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the '20/20 vision' session on Section 20 on Thursday 29 November 2018 in Leeds for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how the lease is fundamental to your services to leaseholders.

    • The lease and the legislation – the practicalities
    • Amendments and enfranchisement
    • How the lease drives services for leaseholders
    • How the lease links with governance, leasehold management and service improvement
    • The lease and KPI setting

    Guidance, topical sessions, case studies, and discussion with:

    • Jackie Dickins, The Leasehold Network        
    • Chris Last, Leasehold Law            
    • Kavita Bharti, LEASE
    • Lindsay Bromby, Redwing

    This event will also be running in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in Leeds: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in Leeds: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Venue map:

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. The leasehold management double-header: 20/20 vision

    Details

    20 20 vision

    The essentials of Section 20 for leasehold. The second session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the 'Policing the lease' session on governing your services for leaseholders on Tuesday 20 November 2018 in London for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how to apply the Section 20 legislation in services for leaseholders:

    • The legislation and principles – explained in straightforward terms
    • Need-to-know guidance on how to apply the Section 20 legislation to day-to-day services
    • Tribunals, consultation, practical application – how to get it right
    • The latest issues and challenges for the next decade
    • Section 20 in practical terms – hear how a contemporary landlord does it.

    Guidance, topical sessions, case studies, and discussion with:

    • Ann Faulkner, The Leasehold Network
    • Kary Withers, Clarke Willmott
    • Nicholas Kissen, LEASE
    • Amy Lynch & Simon Maney, Hyde Housing

    This event will also be running in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in London: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in London: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

    Download direction

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Programme

       Click here to download programme 

  5. RIEN Regional Excellence Groups – Winter 2018

    Details

    The Rent Income Excellence Network has announced a series of best practice groups for members this autumn. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The full list of upcoming events can be found below:

    • Tuesday 27 November 2018 – Optivo, Croydon
    • Thursday 29 November 2018 – Your Housing Group, Birchwood
    • Friday 30 November 2018 – Curo, Bath
    • Wednesday 5 December 2018 – whg, Walsall
    • Friday 7 December 2018 – Connect Housing, Leeds
    find out more

    Meet At

    Further information

    Delegate fees:
    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  6. Equality and Diversity Network Best Practice Group

    Details

    New Lead Associate of HQN's Equality and Diversity Network, Colin Heyman, extends a personal invitation to participate in the first best practice group of this relaunched network.

    "As it is my first meeting of the network, I’d like to hear about your successes, your concerns and the questions you have, both in terms of equality, diversity and inclusion (EDI) practice; and in terms of influencing your organisation to improve that practice. I hope that we can work together to learn from each other."

    "I’ll also be bringing some resources and expertise in the area of transgender, non-binary and the Gender Recognition Act; an area where the ground seems to be shifting regularly at the moment."

    "Finally I would like to find out what you want from the network in the future and your ideas for how we can use the network to support and help each other improve EDI practice in our organisations."

    find out more

    Meet At

    Further information:

    Delegate fees:
    Full price: £75.00 *
    Members of The Equality and Diversity Network can attend for free.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  7. The leasehold management double-header: 20/20 vision

    Details

    20 20 vision

    The essentials of Section 20 for leasehold. The second session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the 'Policing the lease' session on governing your services for leaseholders on Thursday 22 November 2018 in Leeds for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how to apply the Section 20 legislation in services for leaseholders

    • The legislation and principles – explained in straightforward terms
    • Need-to-know guidance on how to apply the Section 20 legislation to day-to-day services
    • Tribunals, consultation, practical application – how to get it right
    • The latest issues and challenges for the next decade
    • Section 20 in practical terms – hear how a contemporary landlord does it.

    Guidance, topical sessions, case studies, and discussion with:

    • Ann Faulkner, The Leasehold Network
    • John Murray, Ward Hadaway
    • Nicholas Kissen, LEASE
    • Michael Blakeman, Regenda

    This event will also be running in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in London: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in London: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Venue map:

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  8. RIEN Regional Excellence Groups – Winter 2018

    Details

    The Rent Income Excellence Network has announced a series of best practice groups for members this autumn. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The full list of upcoming events can be found below:

    • Tuesday 27 November 2018 – Optivo, Croydon
    • Thursday 29 November 2018 – Your Housing Group, Birchwood
    • Friday 30 November 2018 – Curo, Bath
    • Wednesday 5 December 2018 – whg, Walsall
    • Friday 7 December 2018 – Connect Housing, Leeds.
    find out more

    Meet At

    Further information

    Delegate fees:
    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  9. RIEN Regional Excellence Groups – Winter 2018

    Details

    The Rent Income Excellence Network has announced a series of best practice groups for members this autumn. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The full list of upcoming events can be found below:

    • Tuesday 27 November 2018 – Optivo, Croydon
    • Thursday 29 November 2018 – Your Housing Group, Birchwood
    • Friday 30 November 2018 – Curo, Bath
    • Wednesday 5 December 2018 – whg, Walsall
    • Friday 7 December 2018 – Connect Housing, Leeds.
    find out more

    Meet At

    Further information

    Delegate fees:
    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start04 Dec 2018 10:00
    • End04 Dec 2018 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  10. SAFETYnet Best Practice Group

    Details

    The Health and Safety Network has announced its next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is health & safety and compliance. 

    There will also be a networking lunch to follow after the event. 

    The full list of upcoming events can be found below: 

    • Wednesday 5 December 2018 - Great Places Head Office, Manchester
    • Thursday 6 December 2018 - East Thames/L&Q, London
    find out more

    Meet At

    Delegate fees: 

    Members of The Health and Safety Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  11. RIEN Regional Excellence Groups – Winter 2018

    Details

    The Rent Income Excellence Network has announced a series of best practice groups for members this autumn. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The full list of upcoming events can be found below:

    • Tuesday 27 November 2018 – Optivo, Croydon
    • Thursday 29 November 2018 – Your Housing Group, Birchwood
    • Friday 30 November 2018 – Curo, Bath
    • Wednesday 5 December 2018 – whg, Walsall
    • Friday 7 December 2018 – Connect Housing, Leeds.
    find out more

    Meet At

    Further information

    Delegate fees:
    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  12. Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Venue map and directions

    Click here to download directions to the venue

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  13. SAFETYnet Best Practice Group

    Details

    The Health and Safety Network has announced its next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topics for this session are wellbeing and DSE 

    There will also be a sandwich lunch included in this event. 

    The full list of upcoming events can be found below: 

    • Wednesday 5 December 2018 - Great Places Head Office, Manchester
    • Thursday 6 December 2018 - East Thames/L&Q, London
    find out more

    Meet At

    Delegate fees: 

    Members of The Health and Safety Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  14. The Residents' Network annual conference 2018: Getting ahead of the game

    Details

    Residents' Network annual conference 2018

    With the Government's Green Paper placing tenants at the top of the social housing agenda, the relationship between residents and landlords has come under the microscope.

    But while the majority wait for the Green Paper's proposals to turn into something more concrete, this year's Residents' Network annual conference is getting ahead of the game by showcasing some of the fantastic work already being undertaken by organisations across the country.

    Using Green Paper proposals on tenant engagement and empowerment, consumer regulation, new landlord models/structures and complaints as the focus for the day, the one-day event will look at those already showing the way things could be done in these key areas.

    Featuring speakers from across housing including practitioners, tenants and other sector experts, this year's annual conference will see the return of workshops as we invite residents and their landlords to demonstrate what they have done to meet the existing standards and how they are evolving to answer the questions posed not just in the Green Paper but in the wider debate by embracing the many advantages of working together.

    Key themes:

    • The Social Housing Green Paper – what happens next?
    • Revamping regulation – what could the league tables for consumer standards look like?
    • Getting ahead of the game – how some landlords are already changing direction
    • Do the right thing – best practice workshops from residents and landlords covering:
      • Tenant engagement and empowerment
      • Putting tenants at the heart of decision-making – new model and structures
      • The value of co-production
      • Who's getting complaints right?

    Confirmed speakers:

    • Key note: Jane Everton, Deputy Director and Social Housing Green Paper lead, Ministry of Housing and Local Government
    • Alistair McIntosh, HQN Chief Executive – chair
    • Rachel Casey, Policy and Engagement Manager, Shelter
    • John Boughton, author of Municpal Dreams: The Rise and Fall of Council Housing
    • Jonathan Lawn, Head of People Services and Communications, Phoenix Community Housing
    • Nikki Glazebrook, Senior Community Involvement Officer, Wellingborough Homes
    • Sam Leigh, Executive Director of Customer, Communities & Enterpise, Yarlington Housing Group
    • Michelle Hocknull, Customer Involvement & Scrutiny Manager, Stonewater
    • Matthew Smart, Digital Customer Involvement Officer, Stonewater
    • Ann Harris, A Voice for Tenants 

    Background

    Over the last three Residents’ Network annual conferences, the speakers and sessions have focused on better ways to reach residents, and follow the principles laid down in the ‘consumer standards’ maintained by the Regulator of Social Housing.

    Huge changes in the way that the Government seems to view social housing have brought about reviews of the way landlords and tenants share responsibility and powers for shaping the direction of organisations. At the same time, the fabric of the regulations and how they are implemented is also under review.

    For years the regulator has taken a ‘light touch’ approach and this has meant a degree of freedom for landlord and resident teams in the way they interpret the things we think of as involvement and empowerment.

    Leaving it to individual organisations allows for flexibility – we all know one size doesn’t fit all for staff or tenants – but this year’s conference asks what are the steps everyone can take today, before any rules or regulations change, to meet the call for tenants to be given more power?

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Sponsored by:

    My Rent Rewards logo

    Map and directions:

    Click here to download directions to the venue

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  15. RIEN Regional Excellence Groups – Winter 2018

    Details

    The Rent Income Excellence Network has announced a series of best practice groups for members this autumn. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The full list of upcoming events can be found below:

    • Tuesday 27 November 2018 – Optivo, Croydon
    • Thursday 29 November 2018 – Your Housing Group, Birchwood
    • Friday 30 November 2018 – Curo, Bath
    • Wednesday 5 December 2018 – whg, Walsall
    • Friday 7 December 2018 – Connect Housing, Leeds.
    find out more

    Meet At

    Further information

    Delegate fees:
    Members of The Rent Income Excellence Network can attend for free.
    If you are not a member and would like to attend, please contact Louise Burgess at louise.burgess@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  16. Customer service in the digital age

    Details

    Customer service in the digital age

    Online portals, mobile apps, social media, and the innovative use of Artificial Intelligence are creating new opportunities for organisations to offer services around the clock, often without the need for human interaction.

    But at a time when the Green Paper is making tenant engagement and empowerment a top priority, does the drive to digital help or hinder the landlord-tenant relationship? And how do we ensure our customers are getting satisfaction from their landlord if we are not talking to them on a regular basis?

    At this major one-day conference in December, HQN with the help of customer service experts from inside and outside the housing sector, will attempt to find answers to these questions.

    Key note speakers:

    • Jo Causon, Chief Executive of the Institute for Customer Service, will be sharing insights into customer service best practice, how the top performing companies operate and what housing providers can learn from them.
    • Richard McCrossan, Head of Digital EMEA, Genesys, works with some of the world's leading brands, including Coca-Cola and Starbucks, to develop their customer service strategies. He is a passionate evangelist for making the world a better place through excellence in CX, a subject on which he regularly blogs, speaks and tweets.

    Sessions:

    • KEYNOTE: Customer service in the digital age – learning from top performing companies
    • KEYNOTE: Why 'connected moments' matter – the science behind improving the customer experience
    • The friends and family test – why the Green Paper is a game changer for customer satisfaction
    • Improving the customer experience to support Universal Credit delivery
    • The customer experience: How to build the right infrastructure
    • How smart technology can support residents in the home
    • Supporting customers to go digital
    • The Optivo approach to customer service.

    Speakers:

    • Jo Causon, CEO, Institute of Customer Service
    • Richard McCrossan, Head of Digital EMEA, Genesys
    • Julian Arthur, CX Account Director, Housing and Real Estate, Oracle
    • Jane Porter, Chief Operating Officer, Optivo
    • David Ferguson, Digital Programme Manager, Customer Management Team, North East Lincolnshire Council
    • Louise Rogerson, Director of Operations, Howz
    • Sophia Koopman, Head of Property, Community Fibre
    • Katy Wilburn, Head of Research and Insight, Voluntas.

    Biographies:

    Jo Causon

    Jo joined the Institute as its CEO in 2009. Over the past nine years she has driven membership growth by 150% and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction.

    Jo brings a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the boardroom agenda. She has extensive experience in the financial services sector having previously been a non-executive director to Aegon UK’s independent governance committee and having spent more than 11 years working for organisations such as Aviva plc. She has also held director roles in brand and business consulting, policy development and research for City and Guilds and the Chartered Management Institute.

    Jo focuses on demonstrating a clear link between employee engagement, customer service strategies and organisational performance. Working across the public, private and voluntary sectors she provides strategic advice to boardrooms to raise the standards of service provided by UK organisations and to provide evidence of the connection between customer satisfaction and operational efficiency and profitability. 

    She has worked with politicians across all sides of the House focusing on the impact that service has on the UK economy and productivity.  As a result she is a regular commentator on national media and has been called to give evidence at the Public Administration Select Committee inquiry into complaints handling.

    Richard McCrossan

    Every business is trying to tap into the consumer technology experience to deliver exceptional experiences for their customers and employees. Bridging the gap between what is possible and what truly delivers meaningful, valuable experiences to customers, employees and business is a huge challenge.

    As the digital lead for Genesys, this is a challenge that Richard helps businesses overcome. He works with organisations around the world to help translate the art of the possible into the art of the achievable.

    Richard is a passionate evangelist for making the world a better place through excellence in CX, a subject on which he regularly blogs, speaks and tweets.

    Who should attend?

    • Chief executives
    • Customer service directors, managers and teams
    • Directors of housing and neighbourhoods
    • Digital teams
    • Business improvement and insight people
    • Resident and community engagement teams
    • Business transformation directors, managers and teams.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 9 November 2018.

    Sponsored by:

    Community fibre

    Programme:

    Click here to download the programme

    Venue map:

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  17. 2019 – a big year for housing

    Details

    2019 – a big year for housing

    The promise of a new deal for tenants, a commitment to make social housing a tenure of choice and the lifting of the HRA cap for local authorities – has life ever been better in the housing world?

    As we enter 2019, HQN will bring together some of the sector's leading lights to take stock of the last 12 months and predict what the coming year might bring.

    Despite the Government's new found love for social housing, brought about by the tragedy of Grenfell, uncertainty remains.

    Spending pledges for new affordable housing don't kick in until 2022, we are yet to find out what the Green Paper will actually deliver and the Government itself is by no means strong and stable. Universal Credit continues to impact on the lives of tenants and the prospect of Brexit also looms large – pushing the whole country into unknown territory.

    One thing is for sure, regardless of the political and economic environment, housing providers have got to grasp the opportunity to design their own future. But do we have the right people and ambition to succeed?

    Covering everything from the Green Paper and the Budget to Brexit and beyond, this one-day conference will feature a mix of top housing commentators, policy chiefs, analysts and chief executives.

    Key themes:

    • Life after Brexit and what it could mean for housing
    • The Social Housing Green Paper – what happens next?
    • The future of regulation – new year, new priorities?
    • Universal Credit – where do we go from here?
    • Opportunity knocks – will we see the return of large-scale council house building
    • A new hope? Lessons from 2018 and what we need to look out for in 2019.

    Confirmed speakers:

    • David Orr, Former Chief Executive, National Housing Federation
    • Jonathan Walters, Deputy Director, Strategy & Performance, RSH
    • Simon Rubinsohn, Chief Economist, RICS
    • Rick Henderson, Chief Executive, Homeless Link
    • Aileen Evans, Chief Executive, Grand Union Housing Group and Chartered Institute of Housing Vice President
    • Dan Worsley, Chief Operating Officer, CIPFA.

    More to be announced...

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    Venue map and directions: 

    Click here to download directions to the venue

    • Event TypeHQN Event
    • VenueLondon
    • Start17 Jan 2019 10:00
    • End17 Jan 2019 16:00

    The future of council house building – a practical guide to making it happen

    Details

    The future of council house building

    By lifting the HRA borrowing cap, the government has paved the way for a new generation of council house building – but are local authorities up to the challenge?

    The Prime Minister's surprise conference pledge coupled with plans set out in the Social Housing Green Paper – including reforming the way Right to Buy receipts are used – provide a genuine opportunity for councils.

    But after years of house building inactivity, do local authorities still have the skills and knowhow to match their ambitions?

    This timely one-day event will consider the opportunities presented by the government's proposals and the challenges local authorities will continue to face, from financial and legal constraints to the lack of inhouse development talent.

    It will also provide practical advice on how local authorities can get building again, from those that are already succeeding. It will also explore potential delivery models including Local Housing Companies and JVs.

    Key themes include:

    • The new council house building landscape – what the removal of the HRA borrowing cap could mean
    • The different funding options available and the issues to consider
    • Delivery models and different approaches to getting new homes built
    • Partnering with house builders and housing associations
    • Exploring opportunities to develop a range of tenures
    • Delivering new homes in low value areas and achieving viability
    • The legal constraints and opportunities
    • Examples of successful council house building programmes
    • Addressing the skills gap
    • The relationship with the NPPF and NPPG.

    Confirmed speakers:

    • Rebecca Shrubsole, Deputy Director for Council Housing and Right to Buy, MHCLG
    • Emma Lindley, HQN associate and Housing Strategy lead, Ashfield District Council
    • Tim Brown, HQN associate and Senior Research Associate in Housing and Local Government, De Montfort University
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  18. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation – North East

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start24 Jan 2019 10:00
    • End24 Jan 2019 16:00

    Practical magic – housing technology for today

    Details

    Practical magic

    Had enough of all the 'blue sky thinking' and 'future gazing' at expensive technology that may or may not be of benefit to the housing world in 20 years' time?

    Need something that's going to help your colleagues and benefit your organisation today?

    Look no further – HQN is delighted to announce a new technology event aimed at providing housing professionals practical solutions that are already on the market.

    We'll be taking a hands-on approach to technology that will help specialist teams do their day job while benefiting the wider business.

    Covering everything from housing management, income collection and the customer experience to digital engagement, repairs and asset management, the day is about exploring the possibilities of what's already available through live demonstrations, expert recommendations, lively debates and 'huddles' between like-minded people.

    There will also be space for 'smart home' technology that's already out there, which is yet to be adopted by the housing sector despite its potential to transform lives.

    We promise you won't be bored and will come away with the inspiration and contacts to make your ideas a reality.

    Please note, this event builds on the first Practical Magic event in Manchester and will feature a whole new range of sessions and speakers.

    Key themes for the day:

    • Hear from fellow professionals on what does and doesn't work for their organisations – large and small
    • Explore the latest housing technology and digital systems available on the market
    • Get recommendations, insight and ideas from sector experts
    • Experience live demonstrations
    • Exchange ideas with like-minded people.

    Who should attend?

    • Chief execs
    • Executive teams
    • IT teams
    • Business transformation teams
    • Procurement teams
    • Strategy teams
    • Specialist teams looking for new solutions.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start24 Jan 2019 10:00
    • End24 Jan 2019 16:00

    The art of leadership

    Details

    The art of leadership

    “Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    Here’s what previous delegates had to say...

    “Excellent programme, very insightful and I will most definitely recommend to my colleagues.”
    Adrian Jacobs, Hub Manager, Poplar HARCA

    “Just loved it, learned alot and will continue to learn.”
    Angela Gascoigne, Chief Executive, SHAL Housing

    “I thoroughly enjoyed it.”
    Llewellyn Graham, Chief Executive, Nehemiah Housing Association

    This event will also be held in London

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start29 Jan 2019 10:00
    • End29 Jan 2019 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start31 Jan 2019 10:30
    • End31 Jan 2019 16:00

    Gas safety and compliance masterclass – your legal responsibilities and best practice

    Details

    Gas safety and compliance masterclass

    Gas safety is now an important corporate responsibility. Failure or compliancy breaches will impact on any local authority or housing association at the highest level. 

    • Are you up to speed and doing everything to ensure compliance in this important area?
    • Are you doing everything to ensure the safety of tenants and other customers?

    HQN’s Gas safety and compliance masterclass will:

    • Provide up to date practical guidance and advice
    • Help you get the most out of your services
    • Help you plan for the future.

    Topics covered will include:

    • Recent changes to legislation and its practical impact
    • Top legal advice on the tricky subject of forced entry, injunctions and tenancy agreements
    • How you can add value and get the most from your services
    • Contractors and DLOs - are they up to speed and how are they performing?
    • Current best practice in the sector – what it looks like and how to test your services
    • New innovations and new ideas – use of business intelligence techniques
    • What should you do if things start to go wrong?
    • Recovery from regulatory downgrades.

    Who should attend?

    • Gas servicing and maintenance managers
    • Operations managers
    • Health and safety managers
    • Contract managers
    • Estate and housing managers
    • Maintenance and other surveyors
    • Maintenance and multi-skilled operatives
    • All those responsible for procuring, managing and assessing gas safety.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start06 Feb 2019 10:00
    • End06 Feb 2019 16:00

    Customer service in the digital age

    Details

    Customer service in the digital age

    Online portals, mobile apps, social media, and the innovative use of Artificial Intelligence are creating new opportunities for organisations to offer services around the clock, often without the need for human interaction.

    But at a time when the Green Paper is making tenant engagement and empowerment a top priority, does the drive to digital help or hinder the landlord-tenant relationship? And how do we ensure our customers are getting satisfaction from their landlord if we are not talking to them on a regular basis?

    At this major one-day conference in February, HQN with the help of customer service experts from inside and outside the housing sector, will attempt to find answers to these questions.

    One thing is clear, those companies that embrace digital tend to receive higher customer satisfaction scores. Online phenomenon Amazon has just come top of the Institute of Customer Service's latest UK customer satisfaction index for the sixth time running. That's because its offer to customers is clear, simple and driven by choice, value and convenience.

    For housing providers, it's a bit more complex. Face-to-face interactions and call centres as well as online services are still very much part of the mix. But by offering more choice to cater for different demographics are we ultimately stretching resources and creating a less focused customer service?

    Key note speaker: 

    Jo Causon, chief executive of the Institute for Customer Service, will be sharing insights into customer service best practice and how the top performing companies operate and what housing providers can learn from them.

    Full line-up to be announced shortly.

    Sessions:

    • Customer service in the digital age – learning from top performing companies
    • Why 'connected moments' matter – the science behind improving the customer experience
    • The friends and family test - why the Green Paper is a game changer for customer satisfaction
    • Getting the digital offer right for residents
    • How new technology can help improve resident satisfaction
    • The customer experience: How to build the right infrastructure
    • How smart technology can support residents in the home
    • Supporting customers to go digital.

    Who should attend?

    • Chief executives
    • Customer service directors, managers and teams
    • Directors of Housing and Neighbourhoods
    • Digital teams
    • Business improvement and insight people
    • Resident and community engagement teams
    • Business transformation directors, managers and teams.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
     

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 9 November 2018.

    Sponsored by:

    Community fibre

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Feb 2019 10:00
    • End12 Feb 2019 16:00

    The art of leadership

    Details

    The art of leadership

    “Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    Here’s what previous delegates had to say...

    “Excellent programme, very insightful and I will most definitely recommend to my colleagues.”
    Adrian Jacobs, Hub Manager, Poplar HARCA

    “Just loved it, learned alot and will continue to learn.”
    Angela Gascoigne, Chief Executive, SHAL Housing

    “I thoroughly enjoyed it.”
    Llewellyn Graham, Chief Executive, Nehemiah Housing Association

    This event will also be held in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start27 Mar 2019 10:00
    • End28 Mar 2019 16:00

    The art of leadership - harnessing personal power (two-day residential)

    Details

    The art of leadership – harnessing personal power

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

     

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

     

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event will also be held in Cheadle and Leeds

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBristol
    • Start02 May 2019 10:00
    • End02 May 2019 16:00

    The art of leadership

    Details

    The art of leadership

    “Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    Here’s what previous delegates had to say...

    “Excellent programme, very insightful and I will most definitely recommend to my colleagues.”
    Adrian Jacobs, Hub Manager, Poplar HARCA

    “Just loved it, learned alot and will continue to learn.”
    Angela Gascoigne, Chief Executive, SHAL Housing

    “I thoroughly enjoyed it.”
    Llewellyn Graham, Managing Director, Liberty

    This event will also be held in Leeds and London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start13 Jun 2019 10:00
    • End14 Jun 2019 16:00

    The art of leadership - harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

     

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

     

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event will also be held in Cheadle and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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