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Rent Income Excellence Network (RIEN) annual conference 2018

  • Type HQN Event
  • Venue London
  • Start 11 Oct 2018 10:00
  • End 11 Oct 2018 16:00


RIEN annual conference 2018

This year’s annual conference promises to be yet another thought-provoking and illuminating event and we’re delighted to announce an outstanding team of presenters, bringing a wealth of expertise, fresh ideas and practical tips on important areas.

Topics that will be covered include:

  • Rent arrears and mental health
  • ‘More Positive Together’ – Helping people into employment
  • Economic abuse and rent arrears
  • Striking the balance – tenancy sustainment and income management
  • Update on the progress of Universal Credit (UC) expansion.

We’re delighted to welcome Kay Frankson as chair of this year’s Annual Conference. Kay is a RIEN Practitioner Associate and Head of Rents at Nottingham City Homes. Kay will introduce the day and provide a climate check of what’s happening in income management in 2018.

Kay will be joined by an excellent line up of speakers, including:

  • DWP – As the managed migration of UC rolls out across the country, DWP will give a keynote presentation on the progress of UC expansion and will answer any questions on the programme
  • Alison Markantonis, RIEN Associate and welfare benefit expert – Alison will bring delegates up to speed with the broader welfare reform timetable. Alison’s quizzes and interactive sessions are always lively, hugely practical and highly rated by conference delegates
  • Maggie Houghton, Programme Manager, Hyde Foundation and Katie Evans, Head of Research and Policy, The Money and Mental Health Policy Institute – Maggie and Katie’s presentation will cover how mental health problems can affect a resident’s cognitive and psychological abilities to engage with a standard arrears recovery process
  • Denise Williams, Head of Supported Housing and Maggie Cornall, Director of Operations, Blackpool Coastal Housing – Maggie and Denise will present BCH’s experience of delivering the More Positive Together project and provide some inspiration and practical tips for housing providers who are looking to help people into employment
  • Ali Pearce, Housing Services Manager – Income, Sovereign – Ali will explain about how being in an abusive relationship can lead to rent arrears, the signs that income officers can look out for and how to support residents to free themselves from economic abuse
  • Carly West, Universal Credit Project Manager, St Leger Homes of Doncaster – Carly will discuss the changes following the implementation of Universal Credit and other welfare reforms and how SLHD works collaboratively with customers to sustain tenancies.

Most importantly, if you want to be there, book now as places are already going fast!

Book now

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Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

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Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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