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Regulating the consumer standards – what it means for local authorities

  • Type HQN Event
  • Venue Manchester
  • Start 02 Oct 2019 10:00
  • End 02 Oct 2019 16:00


Regulating the consumer standards – what it means for local authorities

Find out what's planned at these special events for councils in October where you will get to hear direct from the Regulator of Social Housing.

We all know that every resident has the right to expect their home to be safe and decent and to receive a good service from their landlord. But too often as a sector we have failed in our duty to deliver on these basic requirements.

The Government has decided to act and has used the Social Housing Green Paper to outline its plan to strengthen the regulation of the consumer standards – the details of which are due to be announced in September.

Whatever the future looks like, the regulator expects local authorities to be aware of their responsibilities and already taking relevant action. But it has concerns.

Back in May, the regulator wrote to council chief executives reminding them of their obligations for tenant safety under the consumer standards. Since then it has issued regulatory notices to two local authorities over failure to meet health and safety requirements.

With the likelihood of increased consumer regulation imminent, the regulator is keen to engage with all stock-holding local authorities to set out the current and future landscape.

Chaired by Alistair McIntosh, these events will include extended sessions from the Regulator of Social Housing and look at the wider regulatory landscape including the recommendations from the Hackitt Review and the Homes (Fitness for Human for Habitation) Act.

Regulator of Social Housing speakers:

  • Anna Furlong, Head of Regulatory Framework
  • Angela Holden, Senior Investigation and Enforcement Advisor. 

This event is also being held in London.

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Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

Early bird non members only£259.00 *

Early bird pricing ends on 30 August 2019. 

*Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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