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One step beyond – the more than just housing conference


One step beyond

As public services face the squeeze in the age of austerity, social housing providers have gone above and beyond the call of duty to support their communities.

But with a renewed focus on building new homes and calls from the regulator to 'stick to the day job', are the days of community investment numbered or should housing associations and ALMOs continue to do whatever is needed to support local people?

At our One Step Beyond conference, HQN will shine the spotlight on some pioneering projects across the UK where housing providers have stepped in to provide vital local services, from running schools and newspapers to freeing bed space in hospitals.

This one-day conference will examine the future role of community development work by social landlords and why measuring its social value has significant benefits for all involved.

It will also ask the fundamental question – what will the social housing sector look like in ten years time?

Key speakers and sessions:

Is there a future for community investment?
Barry Malki, Head of Communities, HACT

In this session Barry looks at the changing priorities of community investment in the housing sector. Is it still considered important, or is it a luxury? Is it an expendable service, or is it core business? A challenging look at making the case for supporting residents in a changing environment.

Does social purpose fit into the future of the housing sector?
Patricia Dearnaley, HQN associate

  • Is social purpose an expensive luxury in an age of reducing resources?
  • Overview on current diversification activities across the sector
  • Regulator view of diversification
  • Credit rating agency overreaction?
  • Downturn in the SE housing market and what that is telling us about the direction for diversification
  • What skills and resources do we have at our disposal?
  • Need for repositioning of approach and mentality at all levels in the organisation
  • How do we know what products and services our future customers need and want?

Improving Lives: Enhancing the life chances of residents in our communities
Chloe Fletcher, Policy Director, National Federation of ALMOs

Chloe will provide an overview of how ALMOs invest in their residents and communities, and support residents in achieving their aspirations. ALMOs, by their very nature, work with some of the most vulnerable tenants in the country. In addition to their core housing management services, ALMOs also play an integral role in placemaking and enabling partnerships within their communities, often being the glue that binds other services together.  Across the country they provide a wide range of additional support depending on local needs to try to enhance the life chances of their residents. Chloe will highlight case studies ranging from health and wellbeing projects to providing educational and employment opportunities.

Running an ethical estate agency – the TwoCan way
Warwick Ainsworth-Parker, Managing Director, TwoCan Estate Agents, part of Two Rivers Housing

Warwick will explore the evolution and growth of TwoCan estate agents – a profit-for-purpose social enterprise launched by a Gloucestershire housing association to reduce its costs and attract a new and sustainable source of income. After three years of refining the brand and the product, TwoCan is now ready to help other housing associations join in its success and deliver a unique product the whole sector can benefit from.

The session will cover:

  • The perception of staff, tenants and others and how this has changed over time
  • The interaction between the estate agency and other HA departments
  • What the agency offers to the general public
  • The benefits to the host organisation and the housing sector as a whole.

Phoenix Community Housing: pub landlord
Jim Ripley, Chief Executive, Phoenix Community Housing

Later this year Phoenix Community Housing will complete its £4.2m restoration of the Fellowship Inn in Bellingham, south London, through Heritage Lottery Funding. But why has a housing association chosen to restore a pub? Hear from Jim Ripley on Phoenix’s plans to create a new community venue at the Fellowship Inn and how its approach to wider community regeneration is steered by its resident-led model.

Supporting the health service – innovative approaches to prevention
Mark Henry, Service Manager, Independent Living Team, Curo

Mark will provide an overview of the success of the Stepdown from Hospital, Wellbeing House and Independent Living Services provided by Curo. An in depth look at how these services are changing lives and supporting independence.

Other sessions include:

Why a housing association stepped in to support and run a local school, newspaper and radio station
John Ardern, Director of Homes, New Charter Group

RBH’s New Pioneers Programme – experimenting with basic income as part of people and place regeneration
Gareth Swarbrick, Chief Executive, Rochdale Boroughwide Housing

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Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *
Early Bird: £259.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

Venue map

Click here to download the programme 

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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