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Making remote working work for frontline teams – how will we deliver services once lockdown is lifted?

  • Type HQN Event (Virtual)
  • Venue Virtual workshop
  • Start 08 Jun 2021 10:00
  • End 08 Jun 2021 13:00

Details

Making remote working work for frontline teams – how will we deliver services once lockdown is lifted?

Virtual workshop

Making remote working work for frontline teams – how will we deliver services once lockdown is lifted?

The way we deliver frontline services may have changed forever.

Social housing providers have changed working practices in light of COVID-19 to ensure the health and safety of staff and tenants.

It is perhaps frontline teams that have seen the biggest shift – with complex services and complex cases such as ASB mediation – being forced into a virtual world.

But how well have we risen to the challenges of these circumstances and how have tenant expectations of housing management services changed over the last year?

In this session, we’ll examine how frontline teams are preparing for a more flexible approach to working, how some services will change once society begins to open up again and what landlords are championing in the long term.

This event is for housing managers and officers, Directors of Neighbourhoods, tenancy sustainment staff and transformation teams.

It will explore:

  • How have organisations adapted frontline services during the last year?
  • What good practices have we learned that will become part of the ‘new normal’?
  • How do we balance giving frontline teams the flexibility and freedom offered to other parts of the business and continue to deliver services?
  • How have tenant expectations changed over the past year?.

Essential for:

  • Housing managers and officers (supported and general needs housing)
  • Tenancy sustainment teams.
  • Directors of neighbourhood
  • Transformation teams.
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Delegate fees:
Full price: £150.00 *
Members of any HQN network: £99.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

Cancellations and substitutions:

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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