Back to the list

Leasehold services: it's all about the performance


Leasehold services: it's all about the numbers

What do your performance indicators tell you about your leasehold services?  Are you measuring and reporting the right things?  Are your indicators helping you shape your services and drive up performance?

Should you have separate KPIs for tenants and leaseholders? What about shared owners?

How do you report to your board? Your executive team? And your leaseholders?

This seminar is all about KPIs and performance standards for leasehold services. It looks at:

  • The criteria for KPIs in leasehold management
  • The extent to which KPIs need to be set for leasehold
  • Which services could be covered within corporate KPIs
  • What leasehold teams might report in accordance with the lease, legislation and corporate objectives
  • The performance standards that leasehold teams could and should set
  • How to meet leaseholder expectations for information on service delivery.

There will be guidance, advice, case studies and debate, with:

  • Ann Faulkner, Associate, The Leasehold Network
  • Ana Kandri, Legal Advisor, LEASE
  • Laurence Khellas, Head of Customer Accounts, East Thames
  • James Caspell, Head of Income, Home Ownership and Business Improvement, Sutton Housing Partnership
  • Emma McSweeney, Head of Home Ownership and Income, Phoenix
  • Vicky Corner, Business Support Manager, Riverside

Who should attend?

This event is essential for everybody who works with leaseholders – specialist leaseholder teams, housing managers, maintenance staff, customer advisors and business analysts.

This event will also be held in Manchester.

Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *
Early Bird: £259.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 22 December 2017.  

Venue map

Download programme


Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.