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Innovation and technology hub annual conference: Breaking the shackles: Releasing the handbrake to enable tenant-centric transformation

  • Type HQN Event (Virtual)
  • Venue Virtual conference
  • Start 10 Feb 2022 10:00
  • End 10 Feb 2022 16:00


Innovation and technology hub annual conference: Breaking the shackles: Releasing the handbrake to enable tenant-centric transformation

Virtual conference

Delivering sustainable digital transformation within the housing sector is difficult and goes well beyond the implementation of new technologies, requiring clear focus on people, processes, and culture too.

This year’s Innovation and Technology Hub Annual Conference explores how housing providers can break the shackles and release the handbrake to enable tenant-centric transformation while effectively managing risk.

What will be covered:

Housing providers rely on effective processes, data, and technology to do their job – but digital transformation is about far more than just the tech.

While reliable data and the right technology help landlords to ensure compliance, maximise engagement with tenants, save costs, and transform services, transformation must put people, and their needs, front and centre.

The pandemic has seen landlords adapt their approaches to become far more agile, while the Social Housing White Paper aims to empower residents, so they have a far greater say in services that affect their lives.

However, many landlords are being held back when it comes to digital transformation – and the sector still lags behind other industries.

Organisations are juggling financial constraints with the need to reform complex and often outdated systems and processes in an uncompetitive marketplace, dominated by a handful of software providers.

We will explore how these constraints can be overcome, how to get the best from the technology you already have, and how to avoid sleepwalking into solutions by doing ‘more of the same.’

Why should you attend:

You will hear from experts on:

  • Data governance and analytics
  • Different types of software solutions
  • Co-design best practice and tenant engagement
  • Cybersecurity.

 What will you take away from the event:

You will learn from the latest insights and real sector examples of digital transformation best practice and understand the best solutions for tenant-centric transformation and how we re-dress the balance between risk and innovation.

Confirmed speakers:

  • Paul Taylor, Innovation Coach, Bromford
  • Doug Sarney, Solutions Principal, MRI Software
  • Tony Summers, CEO, Socitm
  • Robin Denton, Microsoft
  • Ryan Dempsey, CEO, TCW
  • Dr. Aasia Nisar, Head of Resident Engagement, Sovereign
  • Alex Fillingham, Senior Consultant, DDaT, Socitm Advisory
  • Lewis Kinch, Co-creation & Innovation Manager, Optivo
  • Carol Williams, Director of Transformation, Walsall Council
  • Lisa Earle, Head of Business Improvement, Peaks and Plains
  • Ash Armstrong, Solution Architect, Data and AI, Simpson Associates
  • Kate Lindley, Service Lead, Digital and Data, Socitm Advisory
  • Jacqui Bateson, Managing Director, HACT
  • Hasani Jess, Non-executive Director at Settle Group
  • Michael Wright, AICO
  • Laurie Brown, Director of Information Security at Flagship.

Essential for:

  • Managers/Directors of IT/Data/Transformation
  • Managers/Directors of customer service
  • Managers/Directors of housing/Neighbourhoods
  • Managers/Directors of resources
  • Board members.

This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

The Housing Quality Network | The Innovation and Technology Network |The Strategic Network.

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Further information

Delegate fees:
1 delegate: £200.00 *
2 delegates: £175.00 *
3+: £150.00 *

Members of any HQN network:
1 delegate: £175.00 *
2 delegates: £150.00 *
3+: £125.00 *

Book now

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.


Click here tow download the programme

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Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.



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