1. Asset Management Network best practice group – Best practice in fire safety

    Details

    As the housing sector refocuses its approach to fire safety, with a stronger emphasis on ensuring that residents feel safe in their homes as well as being heard, and greater scrutiny following the findings of the Hackitt Review, property services company Liberty Group is bringing landlords together to share and learn from best practice across the country.

    The event will feature an overview of a £5m project by the ForViva Group to retrofit sprinklers to all 17 of its high-rise blocks in the North West, benefiting 1,200 residents, and will provide the opportunity to learn from approaches from other landlords and to gain insight from fire safety experts on the current regulatory perspective.

    This event is free to attend for members of The Housing Quality Network and The Asset Management Network. For more information and to book your place(s), please get in touch.

    find out more

    Meet At

    Further information:

    This event is free to attend for members of The Housing Quality Network and The Asset Management Network. For more information and to book your place(s), please get in touch.

  2. Tenant voice and power: should mutuality be part of the future – FREE*

    Details

    The feeling is mutual

    In association with Trowers & Hamlins.

    With the recent Social Housing Green Paper setting out plans to rebalance the landlord-tenant relationship, is the time right for a return of the 'mutual'?

    The Green Paper explores different governance models and mechanisms for strengthening tenant engagement and empowerment, potentially including a new LSVT programme promoting transfers to "community-based" housing associations. In response to this, HQN is teaming up with law firm Trowers & Hamlins to explore what a modern 'mutual' organisation might look like and the positive impact it could have on the services residents receive.

    Modern housing mutuals are set up in a way which ensures that tenants play a key role in decision-making as well as becoming shareholding members.

    This event, which will feed into the Green Paper consultation, looks at the potential benefits (and the points to watch) of becoming a mutual and the practicalities of making it happen.

    During the day, delegates will hear from a range of speakers, and there'll be case studies from those that have already made a success of the 'mutual' approach.

    Key sessions include:

    • The Green Paper: new mutual opportunities
    • Mutuality: how and why it has become relevant in social housing
    • I’ve seen the future – and it works!
    • Is mutuality a good way of ensuring tenant engagement and empowerment?

    Confirmed Speakers: 

    • Alistair McIntosh, Chief Executive, HQN
    • Mike Gaskell, Partner, Trowers & Hamlins
    • Cliff Mills, Principal Associate, Mutuo
    • Keith Edwards, Lead Associate, HQN Cymru
    • Nic Bliss, Head of Policy, Confederation of Co-operative Housing
    • Mike Owen, Chief Executive, Merthyr Valleys Homes
    • Gareth Swarbrick, Chief Executive, RBH
    • Maureen Adams, Director of Customer Services and Operations, Soha

    *One free place at this event is available to members of the Housing Quality Network, the Housing Management Network and the Residents' Network. To check your entitlement, click here.

    This event will also be held in London.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network, The Housing Management Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with

    Trowers and Hamlins logo

    mutuo logo

    Venue map

    Click here to download directions to the venue

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

     

  3. Responding to the Green Paper – a new deal for social housing – FREE*

    Details

    Responding to the green paper – a new deal for social housing

    Have your say on the Social Housing Green Paper by attending one of our consultation events in October.

    HQN Chief Executive Alistair McIntosh will lead the discussion which will focus on key aspects of the Green Paper including:

    • What the league tables could look like, and
    • What should go in a code of practice for the consumer standards.

    The sessions will also look at other key aspects of the Green Paper such as health and safety, social housing supply and tackling stigma.

    Thoughts and ideas shared on the day will be passed on to the Ministry of Housing, Communities and Local Government as part of the national consultation.

    *Free places are available for members of the Housing Quality Network and the Residents' Network. Please get in touch to check your entitlement.

    We look forward to seeing you there.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map and directions

    Click here to download directions to the venue

    Programme

    Click here to download the programme      

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  4. Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £99.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Venue map and directions

    Click here to download directions to the venue

    Programme

    Click here to download the programme

  5. Estate Services Club meeting

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the newly established Estates Services Club.

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.
     
    The group will be open to all members working in either estate management, or to procurement teams purchasing resources in this area, and will cover a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    These issues are set to be addressed further at a series of regional meetings to be planned for later in the year, with a national conference to follow. Members of the Housing Management Network and Asset Management Network can book on using the form below.

    find out more

    Meet At

    Further information

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email louise.burgess@hqnetwork.co.uk or call us on 01904 557150.

    Venue map

  6. Responding to the Green Paper – a new deal for social housing – FREE*

    Details

    Responding to the green paper – a new deal for social housing

    Have your say on the Social Housing Green Paper by attending one of our consultation events in October.

    HQN Chief Executive Alistair McIntosh will lead the discussion which will focus on key aspects of the Green Paper including:

    • What the league tables could look like, and
    • What should go in a code of practice for the consumer standards.

    The sessions will also look at other key aspects of the Green Paper such as health and safety, social housing supply and tackling stigma.

    Thoughts and ideas shared on the day will be passed on to the Ministry of Housing, Communities and Local Government as part of the national consultation.

    *Free places are available for members of the Housing Quality Network and the Residents' Network. Please get in touch to check your entitlement.

    We look forward to seeing you there.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event will also be held in Manchester

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Map and directions

    Click here to download directions to the venue  

    Programme

    Click here to download the programme     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  7. Tenant voice and power: should mutuality be part of the future – FREE*

    Details

    The feeling is mutual

    In association with Trowers & Hamlins.

    With the recent Social Housing Green Paper setting out plans to rebalance the landlord-tenant relationship, is the time right for a return of the 'mutual'?

    The Green Paper explores different governance models and mechanisms for strengthening tenant engagement and empowerment, potentially including a new LSVT programme promoting transfers to "community-based" housing associations. In response to this, HQN is teaming up with law firm Trowers & Hamlins to explore what a modern 'mutual' organisation might look like and the positive impact it could have on the services residents receive.

    Modern housing mutuals are set up in a way which ensures that tenants play a key role in decision-making as well as becoming shareholding members.

    This event, which will feed into the Green Paper consultation, looks at the potential benefits (and the points to watch) of becoming a mutual and the practicalities of making it happen.

    During the day, delegates will hear from a range of speakers, and there'll be case studies from those that have already made a success of the 'mutual' approach.

    Key sessions include:

    • The Green Paper: new mutual opportunities
    • Mutuality: how and why it has become relevant in social housing
    • I’ve seen the future – and it works!
    • Is mutuality a good way of ensuring tenant engagement and empowerment?

    Confirmed Speakers: 

    • Alistair McIntosh, chief executive, HQN
    • Mike Gaskell, partner, Trowers & Hamlins
    • Cliff Mills, principal associate, Mutuo
    • Keith Edwards, lead associate, HQN Cymru
    • Nic Bliss, head of policy, Confederation of Co-operative Housing
    • Allison Soroko, head of engagement and ownership, Merthyr Valleys Homes 
    • Fran Bevan, Merthyr Valleys Homes 
    • Gareth Swarbrick, chief executive, RBH
    • Maureen Adams, director of customer services and operations, Soha

    *One free place at this event is available to members of the Housing Quality Network, the Housing Management Network and the Residents' Network. To check your entitlement, click here.

    This event will also be held in Manchester.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network, The Housing Management Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with

    Trowers and Hamlins logo

    mutuo logo

    Venue map

    Click here to download directions to the venue

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  8. London Boroughs Strategic Housing Forum

    Details

    With Housing Revenue Accounts under increasing pressure from welfare reform, decreasing subsidies and the 1% rent cut, London’s boroughs have been forced to find new and innovative ways to save money and generate income.

    This London Strategic Housing Forum session will explore some of the more successful approaches and look ahead to post-2020 when the rent cut is phased out and the opportunities and challenges this could bring for local authorities.

    The forum will also discuss the potential impact of policies arising from the Social Housing Green Paper and investigate whether a fundamental shift is needed in how the London boroughs approach housing in the future - from new build and regeneration to social care, the refurbishment of existing stock and flexible rents.

    The forum will include a mix of speeches and round table discussions, the timetable will be published soon.

    This event is free to attend for senior housing executives from London boroughs and ALMOs. To check your entitlement please email: events@hqnetwork.co.uk

    This event is being held in association with Mobysoft.

    Confirmed speakers:

    • Elly Shepherd, Head of Housing and Planning Policy, London Councils
    • Dominic Cain, Director of the Exchequer, Southwark Council
    • Mark Fowler, Director of Community Solutions Director, Barking and Dagenham Council

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    This event is free to attend for senior housing executives from London boroughs and ALMOs. To check your entitlement please email: events@hqnetwork.co.uk

    Click here to download the programme

    Venue map

  9. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation – North East

    Details

    IFSM-accredited fire risk assessment

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  10. Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    With the focus on the CDM Regulations at the moment, this training day is crammed full of useful information to help you to better understand the requirements and put them into practice within your organisation.

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Download the full event flyer here.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m. He has over 28 years of experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map and directions

    Click here to download directions to the venue

    Programme 

    Click here to download the programme

    Download the full event flyer here.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start07 Nov 2018 10:00
    • End07 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  11. Learning from the IDAs – how to pass with flying colours

    Details

    Learning from the IDAs – how to pass with flying colours

    HQN's specialist team of In-Depth Assessment experts will be joined by the Regulator of Social Housing at two special events in November designed to help registered providers pass the process with flying colours.

    As part of these sessions, delegates will also get to hear from housing associations that have successfully navigated the IDA process.

    Sessions include:

    • The official view from the RSH
    • Approach to VfM based on the regulator’s latest analysis of trends on the metrics
    • How do different types of IDA work – what will a post-merger IDA concentrate on? What controls do they look for in groups?
    • What risks are the RSH looking for – we’ve seen recent issues with disappointing sales and fraud
    • How to demonstrate that your lines of defence are working properly
    • What’s changed since Grenfell – increased emphasis on safety – proving you know exactly what you need to spend on your homes
    • What changes can we expect in the future – how will the league tables work and will they lead us back to inspection? How will the tenant voice get heard?

    The events will be led by HQN's Chief Executive Alistair McIntosh and Housing Finance Network lead associate Ian Parker.

    RSH speakers:

    The RSH's Assistant Directors of Regulatory Operations Richard Foster and Roger DeLaMare will be speaking at the Manchester and London events respectively.

    Housing association speakers: 

    • Ian Reed, Assistant Chief Executive, Plus Dane.
    • Craig Daniel, Director of Business Intelligence
    • Sharon Brown, Head of Business Assurance, Great Places Housing Group.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map and directions

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  12. The Asset Management Network annual conference 2018

    Details

    The Asset Management Network annual conference 2018

    HQN's first annual conference dedicated to asset management professionals comes at a critical time for this important area of housing.

    Two significant events – the 1% rent cut and the Grenfell fire disaster – have forced us to rethink our approach to asset management, but for very different reasons.

    From being a prime candidate for efficiency savings, repairs and maintenance departments are now becoming a top priority in the post-Grenfell climate.

    But what you do next is critical. Your approach to asset management and property maintenance has a major impact on health and safety, customer satisfaction, financial planning, social and community objectives and your relationships with key stakeholders.

    It’s about understanding your properties, communities and people. It’s about managing and improving the performance of your property assets based on really good data and business intelligence. It’s about recognising and managing the risks and the costs and delivering value for money. Most importantly, it is about ensuring safe, secure and  sustainable homes for your residents.

    The Asset Management Network's first annual conference will look at all of this and more.

    Key sessions include:

    • What the future holds for asset management
    • Asset management in a post-Grenfell world
    • The use of data and business intelligence
    • Same job, different organisation – how to stay focused pre and post-merger
    • The Liberty approach
    • Is BIM the future?
    • Putting customers at the heart of the service
    • Do joint ventures work for asset management?
    • Energy efficiency challenges.

    Speakers

    • Key note: Jonathan Walters, Deputy Director, Strategy and Performance, Regulator of Social housing
    • Mike Victory-Rowe, Lead Associate, Asset Management Network – chair
    • Emma Richman, Director of Assets, Great Places and Women in Housing 'Woman of the year 2018'
    • Mebhan Chowdrey, Regional Director, London, NHBC
    • Alan Wilson, Director of Business Development, Liberty
    • Ross Allen, Hometrack
    • Emma O'Shea, Director Asset & Housing Strategy, Peabody
    • Jeremy Stibbe, Group Director, Regeneration & Assets, Notting Hill Genesis
    • Topi Tiihonen, SkenarioLabs
    • Richard St John Williams, Partner, Housing and Regeneration, Trowers & Hamlin
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Asset Management Network: £149.00 *
    Members of any other HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 12 October 2018.

    Venue map:

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  13. Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    With the focus on the CDM Regulations at the moment, this training day is crammed full of useful information to help you to better understand the requirements and put them in to practice within your organisation

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (Can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

     
    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Download the full event flyer here.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m.  He has over 28 years of experience working in the c’llonstruction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Download the full event flyer here.

    Map and directions

    Click here to download directions to the venue  

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  14. The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days at the De Vere Cheadle House Hotel, near Manchester, this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

     

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

     

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event will also be held in London and Leeds

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Programme

    Click here to download programme

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start13 Nov 2018 10:00
    • End13 Nov 2018 16:00

    The future of council house building – a practical guide to making it happen

    Details

    The future of council house building

    By removing the HRA borrowing cap, the government has paved the way for a new generation of council house building – but are local authorities up to the challenge?

    The Prime Minister's surprise conference pledge coupled with plans set out in the Social Housing Green Paper – including reforming the way Right to Buy receipts are used – provide a genuine opportunity for councils.

    But after years of house building inactivity, do local authorities still have the skills and knowhow to match their ambitions?

    This timely one-day event will consider the opportunities presented by the government's proposals and the challenges local authorities will continue to face, from financial and legal constraints to the lack of inhouse development talent.

    It will also provide practical advice on how local authorities can get building again, from those that are already succeeding. It will also explore potential delivery models including Local Housing Companies and JVs.

    Key themes include:

    • The new council house building landscape – what the removal of the HRA borrowing cap could mean
    • The different funding options available and the issues to consider
    • Delivery models and different approaches to getting new homes built
    • Partnering with house builders and housing associations
    • Exploring opportunities to develop a range of tenures
    • Delivering new homes in low value areas and achieving viability
    • The legal constraints and opportunities
    • Examples of successful council house building programmes
    • Addressing the skills gap
    • The relationship with the NPPF and NPPG.

    Confirmed speakers:

    • Emma Lindley, HQN associate and Housing Strategy lead, Ashfield District Council
    • Steve Partridge, Director, Savills
    • Paul Smith, Cabinet lead for housing, Bristol City Council
    • Gwyn Owen, Head of Essex Housing, Essex County Council
    • Tim Brown, HQN associate and Senior Research Associate in Housing and Local Government, De Montfort University
    • Andrew Milross, Partner, Anthony Collins
    • Roger Keeling, Strategic Asset Management Director, Sovereign Housing Group

     

    find out more

    Meet At

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

     

    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Nov 2018 10:00
    • End14 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Nov 2018 10:00
    • End15 Nov 2018 16:00

    Learning from the IDAs – how to pass with flying colours

    Details

    Learning from the IDAs – how to pass with flying colours

    HQN's specialist team of In-Depth Assessment experts will be joined by the Regulator of Social Housing at two special events in November designed to help registered providers pass the process with flying colours.

    As part of these sessions, delegates will also get to hear from housing associations that have successfully navigated the IDA process.

    Sessions include:

    • The official view from the RSH
    • Approach to VfM based on the regulator’s latest analysis of trends on the metrics
    • How do different types of IDA work – what will a post-merger IDA concentrate on? What controls do they look for in groups?
    • What risks are the RSH looking for – we’ve seen recent issues with disappointing sales and fraud
    • How to demonstrate that your lines of defence are working properly
    • What’s changed since Grenfell – increased emphasis on safety – proving you know exactly what you need to spend on your homes
    • What changes can we expect in the future – how will the league tables work and will they lead us back to inspection? How will the tenant voice get heard?

    The events will be led by HQN's Chief Executive Alistair McIntosh and Housing Finance Network lead associate Ian Parker.

    RSH speakers:

    The RSH's Assistant Directors of Regulatory Operations Richard Foster and Roger DeLaMare will be speaking at the Manchester and London events respectively.

    Housing association speakers: 

    • Ian Reed, Assistant Chief Executive, Plus Dane.
    • Jackie Bligh, Chief Executive, Worthing Homes.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  15. Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £99.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map and directions

    Click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Nov 2018 10:00
    • End20 Nov 2018 16:00

    The leasehold management double-header: Policing the lease

    Details

    Policing the lease

    How the lease drives and governs your services for leaseholders. The first session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the '20/20 vision' session on Section 20 on Tuesday 27 November 2018 in London for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how the lease is fundamental to your services to leaseholders.

    • The lease and the legislation – the practicalities
    • Amendments and enfranchisement
    • How the lease drives services for leaseholders
    • How the lease links with governance, leasehold management and service improvement
    • The lease and KPI setting.

    Guidance, topical sessions, case studies, and discussion with:

    • Jackie Dickins, The Leasehold Network        
    • Chris Last, Leasehold Law            
    • Deborah Viljoen, Hounslow Council
    • Alero Orimoleye, LEASE
    • Kavita Bharti, LEASE

    This event will also be running in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in London: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in London: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start22 Nov 2018 10:00
    • End22 Nov 2018 16:00

    The Housing Management Network annual conference 2018: Future-proofing frontline services

    Details

    Housing Management Network annual conference 2018

    Housing management is at a crossroads. In some organisations the traditional role of the housing officer is under threat. For others, it remains as important as ever but has evolved to reflect changing times.

    There is no right or wrong answer. But as the housing sector adopts new technology to help it adapt to new challenges, the debate around how best to deliver frontline services is hotting up.

    The 1% rent cut has meant housing providers have had to look at ways to work more efficiently at a time when austerity has left many landlords as the last service standing in communities, and frontline teams are having to pick up increasingly complex cases.

    At this year’s inaugural Housing Management Network annual conference we explore how landlords are futureproofing housing management and proving that face-to-face engagement on the doorstep still has an important role to play. But is this the right approach for everyone or does help need to become more targeted?

    Working in housing management can be hugely rewarding and varied – developing positive relationships with people on your patch can make a big difference to their lives and the wider community.

    Yet the national press still paint a derogatory picture of social housing. We will explore how, as the public face of the sector, housing officers are more vital than ever in transforming the image of landlords.

    We will also explore the practicalities of the day job, identifying best practice around some of the thorny issues including anti-social behaviour, hoarding and helping vulnerable people to live independently.

    Key themes:

    • Making housing management relevant in a digital age
    • Working in partnership and delivering value
    • Supporting your frontline staff to be the face of your organisation
    • Driving innovation in housing management
    • Resilience – shaking up teams and a new approach
    • Systems innovation – investing in new technology vs making the most of current technology
    • Best practice on core housing management issues.

    Confirmed speakers:

    • Gill Moy, Director of Housing and Customer Services - Nottingham City Homes (Chair)
    • Sasha Deepwell, Chief Executive - Irwell Valley Homes
    • First Choice Homes Oldham
    • Kathy Sheldon, Assistant Director - Nottingham City Homes
    • Weaver Vale Housing Trust
    • Wendy Stephens, Head of Support - Bromford Group
    • Pennaf Housing Group
    • Emma Lowe, Head of Leadership Training - Network Rail.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 19 October 2018.

    Sponsored by:

    Outsystems

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start22 Nov 2018 10:00
    • End22 Nov 2018 16:00

    The leasehold management double-header: Policing the lease

    Details

    Policing the lease

    How the lease drives and governs your services for leaseholders. The first session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the '20/20 vision' session on Section 20 on Thursday 29 November 2018 in Leeds for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how the lease is fundamental to your services to leaseholders.

    • The lease and the legislation – the practicalities
    • Amendments and enfranchisement
    • How the lease drives services for leaseholders
    • How the lease links with governance, leasehold management and service improvement
    • The lease and KPI setting

    Guidance, topical sessions, case studies, and discussion with:

    • Jackie Dickins, The Leasehold Network        
    • Chris Last, Leasehold Law            
    • Deborah Viljoen, Hounslow Council
    • Alero Orimoleye, LEASE
    • Kavita Bharti, LEASE

    This event will also be running in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in Leeds: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in Leeds: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start27 Nov 2018 10:00
    • End27 Nov 2018 16:00

    The leasehold management double-header: 20/20 vision

    Details

    20 20 vision

    The essentials of Section 20 for leasehold. The second session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the 'Policing the lease' session on governing your services for leaseholders on Tuesday 20 November 2018 in London for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how to apply the Section 20 legislation in services for leaseholders:

    • The legislation and principles – explained in straightforward terms
    • Need-to-know guidance on how to apply the Section 20 legislation to day-to-day services
    • Tribunals, consultation, practical application – how to get it right
    • The latest issues and challenges for the next decade
    • Section 20 in practical terms – hear how a contemporary landlord does it.

    Guidance, topical sessions, case studies, and discussion with:

    • Ann Faulkner, The Leasehold Network
    • Kary Withers, Clarke Willmott
    • John Murray, Ward Hadaway
    • Nicholas Kissen, LEASE
    • Michael Blakeman, Regenda
    • Lynn Nicholls, Clarion.

    This event will also be running in Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in London: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in London: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start29 Nov 2018 10:00
    • End29 Nov 2018 16:00

    The leasehold management double-header: 20/20 vision

    Details

    20 20 vision

    The essentials of Section 20 for leasehold. The second session of 'The leasehold management double header.'

    Two new inter-linked seminars across two one-day sessions at one great price. Attend both this event and the 'Policing the lease' session on governing your services for leaseholders on Thursday 22 November 2018 in Leeds for just £389 for non-members/£309 for members of The Leasehold Network.

    Essential guidance on how to apply the Section 20 legislation in services for leaseholders

    • The legislation and principles – explained in straightforward terms
    • Need-to-know guidance on how to apply the Section 20 legislation to day-to-day services
    • Tribunals, consultation, practical application – how to get it right
    • The latest issues and challenges for the next decade
    • Section 20 in practical terms – hear how a contemporary landlord does it.

    Guidance, topical sessions, case studies, and discussion with:

    • Ann Faulkner, The Leasehold Network
    • Kary Withers, Clarke Willmott
    • John Murray, Ward Hadaway
    • Nicholas Kissen, LEASE
    • Michael Blakeman, Regenda
    • Lynn Nicholls, Clarion

    This event will also be running in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Leasehold Network: £209.00 *
    Full price for non-members attending both 'Policing the lease' and '20/20 vision' in London: £389 + VAT *
    Full price for members of The Leasehold Network attending both 'Policing the lease' and '20/20 vision' in London: £309 + VAT *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start04 Dec 2018 10:00
    • End04 Dec 2018 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Dec 2018 10:00
    • End06 Dec 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Dec 2018 10:00
    • End06 Dec 2018 16:00

    The Residents' Network annual conference 2018: Getting ahead of the game

    Details

    Residents' Network annual conference 2018

    With the Government's Green Paper placing tenants at the top of the social housing agenda, the relationship between residents and landlords has come under the microscope.

    But while the majority wait for the Green Paper's proposals to turn into something more concrete, this year's Residents' Network annual conference is getting ahead of the game by showcasing some of the fantastic work already being undertaken by organisations across the country.

    Using Green Paper proposals on tenant engagement and empowerment, consumer regulation, new landlord models/structures and complaints as the focus for the day, the one-day event will look at those already showing the way things could be done in these key areas.

    Featuring speakers from across housing including practitioners, tenants and other sector experts, this year's annual conference will see the return of workshops as we invite residents and their landlords to demonstrate what they have done to meet the existing standards and how they are evolving to answer the questions posed not just in the Green Paper but in the wider debate by embracing the many advantages of working together.

    Key themes:

    • The Social Housing Green Paper – what happens next?
    • Revamping regulation – what could the league tables for consumer standards look like?
    • Getting ahead of the game – how some landlords are already changing direction
    • Do the right thing – best practice workshops from residents and landlords covering:
      • Tenant engagement and empowerment
      • Putting tenants at the heart of decision-making – new model and structures
      • The value of co-production
      • Who's getting complaints right?

    Confirmed speakers:

    • Key note: Jane Everton, Deputy Director and Social Housing Green Paper lead, Ministry of Housing and Local Government
    • Alistair McIntosh, HQN Chief Executive – chair
    • Yarlington Housing Group
    • Stonewater
    • Wellingborough Homes

    More to be announced...

    Background

    Over the last three Residents’ Network annual conferences, the speakers and sessions have focused on better ways to reach residents, and follow the principles laid down in the ‘consumer standards’ maintained by the Regulator of Social Housing.

    Huge changes in the way that the Government seems to view social housing have brought about reviews of the way landlords and tenants share responsibility and powers for shaping the direction of organisations. At the same time, the fabric of the regulations and how they are implemented is also under review.

    For years the regulator has taken a ‘light touch’ approach and this has meant a degree of freedom for landlord and resident teams in the way they interpret the things we think of as involvement and empowerment.

    Leaving it to individual organisations allows for flexibility – we all know one size doesn’t fit all for staff or tenants – but this year’s conference asks what are the steps everyone can take today, before any rules or regulations change, to meet the call for tenants to be given more power?

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start11 Dec 2018 10:00
    • End11 Dec 2018 16:00

    Customer service in the digital age

    Details

    Customer service in the digital age

    The latest digital technology makes it easier to interact with our customers.

    Online portals, mobile apps, social media, and the innovative use of automation are creating new opportunities for organisations to offer services around the clock, often without the need for human interaction.

    But is this necessarily a good thing in the world of social housing?

    At a time when the Government is making tenant engagement and empowerment a top priority, does the drive to digital help or hinder the landlord-tenant relationship? And how do we ensure our residents are getting satisfaction from their landlord if we are not talking to them on a regular basis?

    At this major one-day conference in December, HQN with the help of customer service experts from inside and outside the housing sector, will attempt to find answers to these questions.

    One thing is clear, those companies that embrace digital tend to receive higher customer satisfaction scores. Online phenomenon Amazon has just come top of the Institute of Customer Service's latest UK customer satisfaction index for the sixth time running. That's because its offer to customers is clear, simple and driven by choice, value and convenience.

    For housing providers, it's a bit more complex. Face-to-face interactions and call centres as well as online services are still very much part of the mix. But by offering more choice to cater for different demographics are we ultimately stretching resources and creating a less focused customer service?

    Our key note speaker Jo Causon, chief executive of the Institute for Customer Service, which is responsible for compiling the index, will be offering some insights into how the top performing companies operate and what housing providers can learn from them.

    You will also get the chance to hear from some of these companies direct as well as those within the sector that are already leading the way by using digital channels to deliver first-class customer service.

    Key themes:

    • Customer service in the digital age – learning from top performing companies
    • Why 'connected moments' matter – the science behind improving the customer experience
    • Getting the digital offer right for residents
    • Is the Green Paper a game changer for tenant engagement?
    • How new technology can help improve resident satisfaction.

    Confirmed speakers:

    • Jo Causon, CEO, Institute of Customer Service
    • Richard McCrossan, Head of Digital EMEA, Genesys
    • Julian Arthur, CX Account Director, Housing and Real Estate, Oracle
    • Jane Porter, Chief Operating Officer, Optivo
    • David Ferguson, Digital Programme Manager, Customer Management Team, North East Lincolnshire Council.
    • Louise Rogerson, Director of Operations, Howz

    Who should attend?

    • Chief executives
    • Customer service directors, managers and teams
    • Directors of housing and neighbourhoods
    • Digital teams
    • Business improvement and insight people
    • Resident and community engagement teams
    • Business transformation directors, managers and teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 9 November 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start13 Dec 2018 10:00
    • End13 Dec 2018 16:00

    A new hope? The HQN review of the year

    Details

    A new hope? The HQN review of the year

    The promise of a new deal for tenants, a personal message of support from the Prime Minister, the lifting of the HRA cap for local authorities - has life ever been better in the world of social housing?

    As 2018 draws to a close, HQN's popular review of the year event - chaired by Alistair McIntosh - will look back on a surprisingly upbeat 12 months, and look ahead to what 2019 might bring.

    Despite the Government's new found love for social housing, brought about by the tragedy of Grenfell, uncertainty remains. Spending pledges for new affordable housing don't kick in until 2022, we are yet to find out what the Green Paper will actually deliver and the Government itself is by no means strong and stable. The prospect of Brexit also looms large on the horizon - pushing the whole country into unknown territory.

    One thing is for sure, regardless of the political and economic environment, housing providers have got to grasp the opportunity to design their own future. But do we have the right people and ambition to succeed?

    Covering everything from the Green Paper and the Budget to Brexit and beyond, this one-day conference will feature a mix of top housing commentators, policy chiefs, analysts and chief executives.

    Key themes:

    • Life after Brexit and what it could mean for housing.
    • Looking back at the Budget.
    • The Social Housing Green Paper - what happens next?
    • Sounds of the new wave - hear from the next generation of CEOs.
    • The future of regulation - new year, new priorities?
    • Opportunity knocks - will we see the return of large-scale of council house building.
    • A new hope? Lessons from 2018 and what we need to look out for in 2019.

    Confirmed speakers: 

    • David Orr, Former Chief Executive, National Housing Federation
    • Simon Rubinsohn, Chief Economist, RICS
    • Rick Henderson, Chief Executive, Homeless Link 
    • Aileen Evans, Chief Executive, Grand Union Housing Group and Chartered Institute of Housing Vice President 

    More to be announced... 

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBristol
    • Start13 Dec 2018 10:00
    • End13 Dec 2018 16:00

    The art of leadership

    Details

    The art of leadership

    “Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    Here’s what previous delegates had to say...

    “Excellent programme, very insightful and I will most definitely recommend to my colleagues.”
    Adrian Jacobs, Hub Manager, Poplar HARCA

    “Just loved it, learned alot and will continue to learn.”
    Angela Gascoigne, Chief Executive, SHAL Housing

    “I thoroughly enjoyed it.”
    Llewellyn Graham, Managing Director, Liberty

    This event will also be held in Leeds and London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Programme

      Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

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