1. How to build successful new communities – from masterplan to delivery

    Details

    How to build successful new communities

    Taking a masterplan for a new community and turning it into a reality requires an inventive and creative approach.

    Housing and planning teams need to take a long-term view of housing needs and work in partnership with land owners, developers, funding agencies and others to create successful new communities.  

    The government has set a target for 300,000 new homes per year. Local authorities have a duty to plan for and meet their objectively assessed need, with many allocating large new development sites for thousands of new homes. Land assembly, viability, infrastructure and planning are among the challenges they will face.

    But long after developers have completed work on the site, housing associations and councils retain a long term interest in managing affordable housing and building cohesive communities.  

    This conference will consider the policy framework for large development sites. We will highlight good practice and showcase examples of large strategic sites from around the country from a developer, local authority and housing association perspective.

    Themes to be explored include:

    • How to deliver an appropriate housing offer for a large development site
    • The affordability of new homes
    • The development of sustainable homes and communities
    • Project management approaches
    • Commercial aspects of development and viability
    • Innovative approaches, including self build.

    Speakers include:

    • Jo Barrett, HQN Associate 
    • Paul Mumford, Senior Planner, Homes England on the Garden Towns Programme
    • Henry Dodd, NHS England on the Healthy Towns Programme
    • Lin Cousins, Director, Three Dragons on RTPI research into the affordability of housing on large sites
    • Jim Newton, Assistant Director of Planning Policy and Development, Cherwell District Council – Winner of 2018 Planning Award, Eco Town Development and largest Self-Build scheme
    • James Scott, Director, Urban & Civic – master developer of eight strategic sites for over 37,000 new homes
    • Mark Pullin, Chief Planning Officer, Ebbsfleet Development Corporation
    • John Lewis, Executive Director of Thamesmead, Peabody.

    Who is the conference for?

    This conference will be of interest to housing and planning staff who are master planning and enabling new large-scale development sites. It is also essential for housing associations who are involved in the development and long term management of new communities.

    find out more

    Meet At

    Delegate fees:
    Full price: 289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 24 August 2018.

    Map and directions

    Click here to download directions to the venue

    Programme

    Click here to download a programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. The asset management toolbox – nail down your strategy

    Details

    The asset management toolbox – nail down your strategy

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, social and community objectives and your relationship with key stakeholders.

    HQN's one-day asset management toolbox event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    Delegates will receive a copy of HQN's new Strategic Asset Management toolkit which will be put to practical use on the day.

    This event – and its accompanying toolkit – will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of The Asset Management Network: One FREE place
    Members of any other HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 17 August 2018.

    Venue map

    Click here to download directions to the venue

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

  3. Estate Services Club meeting

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the newly established Estates Services Club. 

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.
     
    The group will be open to all members working in either estate management, or to procurement teams purchasing resources in this area, and will cover a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    These issues are set to be addressed further at a series of regional meetings to be planned for later in the year, with a national conference to follow. Members of the Housing Management Network and Asset Management Network can book on using the form below.

    find out more

    Meet At

    Further information

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email louise.burgess@hqnetwork.co.uk or call us on 01904 557150.

    Venue map

  4. The art of leadership

    Details

    The art of leadership

    ‘Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The Art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What did delegates at our previous event say?

    "A really useful day with great things to take away and ponder – and put into practice!" – Andrew, Waverley Borough Council

    "Well structured and relevant, a good balance of activities and discussion." – Gail, Ealing Council

    "This has been an excellent course." – Llewellyn, Nehemiah UCHA

    This event will also be running in Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    In partnership with

    Leadership Trust

    Map and directions

    Click here to download directions to the venue  

    Programme

    Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. Health and Safety Network (SAFETYnet) best practice group

    Details

    Our SAFETYnet best practice groups are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of SAFETYnet.

    The topic for this Midlands group will be gas safety.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

     

    find out more

    Meet At

    Venue map

    • Event TypeHQN Event
    • VenueLondon
    • Start11 Oct 2018 10:00
    • End11 Oct 2018 16:00

    Rent Income Excellence Network (RIEN) annual conference 2018

    Details

    RIEN annual conference 2018

    This year’s annual conference promises to be yet another thought-provoking and illuminating event and we’re delighted to announce an outstanding team of presenters, bringing a wealth of expertise, fresh ideas and practical tips on important areas.

    Topics that will be covered include:

    • Rent arrears and mental health
    • ‘More Positive Together’ – Helping people into employment
    • Economic abuse and rent arrears
    • Striking the balance – tenancy sustainment and income management
    • Update on the progress of Universal Credit (UC) expansion.

    We’re delighted to welcome Kay Frankson as chair of this year’s Annual Conference. Kay is a RIEN Practitioner Associate and Head of Rents at Nottingham City Homes. Kay will introduce the day and provide a climate check of what’s happening in income management in 2018.

    Kay will be joined by an excellent line up of speakers, including:

    • Sandra Robinson, Head of Strategic Engagement with Landlords, DWP – As the managed migration of UC rolls out across the country, DWP will give a keynote presentation on the progress of UC expansion and will answer any questions on the programme
    • Alison Markantonis, RIEN Associate and welfare benefit expert – Alison will bring delegates up to speed with the broader welfare reform timetable. Alison’s quizzes and interactive sessions are always lively, hugely practical and highly rated by conference delegates
    • Maggie Houghton, Programme Manager, Hyde Foundation and Katie Evans, Head of Research and Policy, The Money and Mental Health Policy Institute – Maggie and Katie’s presentation will cover how mental health problems can affect a resident’s cognitive and psychological abilities to engage with a standard arrears recovery process
    • Denise Williams, Head of Supported Housing and Maggie Cornall, Director of Operations, Blackpool Coastal Housing – Maggie and Denise will present BCH’s experience of delivering the More Positive Together project and provide some inspiration and practical tips for housing providers who are looking to help people into employment
    • Ali Pearce, Housing Services Manager – Income, Sovereign – Ali will explain about how being in an abusive relationship can lead to rent arrears, the signs that income officers can look out for and how to support residents to free themselves from economic abuse
    • Carly West, Universal Credit Project Manager, St Leger Homes of Doncaster – Carly will discuss the changes following the implementation of Universal Credit and other welfare reforms and how SLHD works collaboratively with customers to sustain tenancies.

    Most importantly, if you want to be there, book now as places are already going fast!

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Programme: 

    Click here to download the programme 

    Sponsored by:

    My rent rewards logo

    Mobysoft logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. The Leasehold Network best practice workshops

    Details

    The Leasehold Network best practice workshops are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    The focus will be service charge collection and operational performance management.

    This best practice workshop will also be running in Wolverhampton, BristolBootle and Sunderland

    find out more

    Meet At

    Further information

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    Venue map

  7. The Leasehold Network best practice workshops

    Details

    The Leasehold Network best practice workshops are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    The focus will be service charge collection and operational performance management.

    This best practice workshop will also be running in London, BristolBootle and Sunderland

    find out more

    Meet At

    Further information

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    Venue map

  8. Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. New date added – Thursday 25 October 2018.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £99.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Map and directions

    Click here to download the directions to the venue 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  9. The Leasehold Network best practice workshops

    Details

    The Leasehold Network best practice workshops are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    The focus will be service charge collection and operational performance management.

    This best practice workshop will also be running in London, WolverhamptonBootle and Sunderland

    find out more

    Meet At

    Further information

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    Venue map

    • Event TypeHQN Event
    • VenueSunderland
    • Start17 Oct 2018 12:30
    • End17 Oct 2018 15:30

    The Leasehold Network best practice workshops

    Details

    The Leasehold Network best practice workshops are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    The focus will be service charge collection and operational performance management.

    This event will also be running in London, Wolverhampton, Bristol and Bootle

    find out more

    Meet At

    Further information

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

  10. Responding to the Green Paper – a new deal for social housing – FREE*

    Details

    Responding to the green paper – a new deal for social housing

    Have your say on the Social Housing Green Paper by attending one of our consultation events in October.

    HQN Chief Executive Alistair McIntosh will lead the discussion which will focus on key aspects of the Green Paper including:

    • What the league tables could look like, and
    • What should go in a code of practice for the consumer standards.

    The sessions will also look at other key aspects of the Green Paper such as health and safety, social housing supply and tackling stigma.

    Thoughts and ideas shared on the day will be passed on to the Ministry of Housing, Communities and Local Government as part of the national consultation.

    *Free places are available for members of the Housing Quality Network and the Residents' Network. Please get in touch to check your entitlement.

    We look forward to seeing you there.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Map and directions

    Click here to download directions to the venue  

    Programme

    Click here to download the programme   

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  11. The Leasehold Network best practice workshops

    Details

    The Leasehold Network best practice workshops are a great opportunity to meet other professionals in the sector and share ideas, policies, procedures.

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    The focus will be service charge collection and operational performance management.

    This best practice workshop will also be running in London, Wolverhampton, Bristol and Sunderland

     

    find out more

    Meet At

    Further information

    These are free for members of The Leasehold Network and include a working lunch.

    If you are not a member, but would like to attend, please contact louise.burgess@hqnetwork.co.uk.

    Venue map

    • Event TypeHQN Event
    • VenueBirmingham
    • Start23 Oct 2018 10:00
    • End23 Oct 2018 14:00

    Asset Management Network best practice group – Best practice in fire safety

    Details

    As the housing sector refocuses its approach to fire safety, with a stronger emphasis on ensuring that residents feel safe in their homes as well as being heard, and greater scrutiny following the findings of the Hackitt Review, property services company Liberty Group is bringing landlords together to share and learn from best practice across the country.

    The event will feature an overview of a £5m project by the ForViva Group to retrofit sprinklers to all 17 of its high-rise blocks in the North West, benefiting 1,200 residents, and will provide the opportunity to learn from approaches from other landlords and to gain insight from fire safety experts on the current regulatory perspective.

    This event is free to attend for members of The Housing Quality Network and The Asset Management Network. For more information and to book your place(s), please get in touch.

    This event will also be held in London.

    find out more

    Meet At

    Further information:

    This event is free to attend for members of The Housing Quality Network and The Asset Management Network. For more information and to book your place(s), please get in touch.

  12. Tenant voice and power: should mutuality be part of the future – FREE*

    Details

    The feeling is mutual

    In association with Trowers & Hamlins.

    With the recent Social Housing Green Paper setting out plans to rebalance the landlord-tenant relationship, is the time right for a return of the 'mutual'?

    The Green Paper explores different governance models and mechanisms for strengthening tenant engagement and empowerment, potentially including a new LSVT programme promoting transfers to "community-based" housing associations. In response to this, HQN is teaming up with law firm Trowers & Hamlins to explore what a modern 'mutual' organisation might look like and the positive impact it could have on the services residents receive.

    Modern housing mutuals are set up in a way which ensures that tenants play a key role in decision-making as well as becoming shareholding members.

    This event, which will feed into the Green Paper consultation, looks at the potential benefits (and the points to watch) of becoming a mutual and the practicalities of making it happen.

    During the day, delegates will hear from a range of speakers, and there'll be case studies from those that have already made a success of the 'mutual' approach.

    Key sessions include:

    • The Green Paper: new mutual opportunities
    • Mutuality: how and why it has become relevant in social housing
    • I’ve seen the future – and it works!
    • Is mutuality a good way of ensuring tenant engagement and empowerment?

    *One free place at this event is available to members of the Housing Quality Network, the Housing Management Network and the Residents' Network. To check your entitlement, click here.

    This event will also be held in London.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network, The Housing Management Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with

    Trowers and Hamlins logo

    mutuo logo

    Venue map

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

     

  13. Responding to the Green Paper – a new deal for social housing – FREE*

    Details

    Responding to the green paper – a new deal for social housing

    Have your say on the Social Housing Green Paper by attending one of our consultation events in October.

    HQN Chief Executive Alistair McIntosh will lead the discussion which will focus on key aspects of the Green Paper including:

    • What the league tables could look like, and
    • What should go in a code of practice for the consumer standards.

    The sessions will also look at other key aspects of the Green Paper such as health and safety, social housing supply and tackling stigma.

    Thoughts and ideas shared on the day will be passed on to the Ministry of Housing, Communities and Local Government as part of the national consultation.

    *Free places are available for members of the Housing Quality Network and the Residents' Network. Please get in touch to check your entitlement.

    We look forward to seeing you there.

    This event will also be held in London and Birmingham.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map and directions

    Click here to download directions to the venue

    Programme

    Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start25 Oct 2018 10:00
    • End25 Oct 2018 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £99.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  14. Estate Services Club meeting

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the newly established Estates Services Club.

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.
     
    The group will be open to all members working in either estate management, or to procurement teams purchasing resources in this area, and will cover a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    These issues are set to be addressed further at a series of regional meetings to be planned for later in the year, with a national conference to follow. Members of the Housing Management Network and Asset Management Network can book on using the form below.

    This event will also be held in Oldham.

    find out more

    Meet At

    Further information

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email louise.burgess@hqnetwork.co.uk or call us on 01904 557150.

    Venue map

    • Event TypeHQN Event
    • VenueCardiff
    • Start29 Oct 2018 10:00
    • End29 Oct 2018 16:00

    The art of leadership

    Details

    The art of leadership

    ‘Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The Art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What did delegates at our previous event say?

    "A really useful day with great things to take away and ponder – and put into practice!" – Andrew, Waverley Borough Council

    "Well structured and relevant, a good balance of activities and discussion." – Gail, Ealing Council

    "This has been an excellent course." – Llewellyn, Nehemiah UCHA

    This event will also be running in Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    In partnership with

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start30 Oct 2018 10:00
    • End30 Oct 2018 16:00

    Responding to the Green Paper – a new deal for social housing – FREE*

    Details

    Responding to the green paper – a new deal for social housing

    Have your say on the Social Housing Green Paper by attending one of our consultation events in October.

    HQN Chief Executive Alistair McIntosh will lead the discussion which will focus on key aspects of the Green Paper including:

    • What the league tables could look like, and
    • What should go in a code of practice for the consumer standards.

    The sessions will also look at other key aspects of the Green Paper such as health and safety, social housing supply and tackling stigma.

    Thoughts and ideas shared on the day will be passed on to the Ministry of Housing, Communities and Local Government as part of the national consultation.

    *Free places are available for members of the Housing Quality Network and the Residents' Network. Please get in touch to check your entitlement.

    We look forward to seeing you there.

    This event will also be held in London and Manchester.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start31 Oct 2018 10:00
    • End31 Oct 2018 16:00

    Business transformation – the game

    Details

    Business transformation – the game

    HQN is delighted to be teaming up with Venture Simulations to give housing professionals the opportunity to explore a fresh approach to transformational learning, looking specifically at culture, leadership, customer focus, financing, recruitment, planning, timing and innovation.

    Using the online business simulation ‘SimVenture Evolution’, people will take over the running of a virtual company that makes and sells bicycles. Whilst the virtual company operates outside the housing sector, using the technology will allow all participants to explore and understand the management principles and implications of business transformation.
     
    By using the simulation over the course of the day, people will learn about transformational action (culture, leadership, customer focus, financing, recruitment, planning, timing and innovation etc.)  and work collectively to develop the conditions necessary to ensure the future survival and growth of their virtual organisation. Since mistakes are inevitable, learning is accelerated and people quickly develop a common understanding of what it takes to manage and run a competitive and successful organisation.
     
    Led by an expert facilitator and SimVenture Evolution specialist, participants will make all strategic decisions and manage all consequences. Evolution operates on quarterly cycles and users of the software are provided with extensive feedback and information after every decision round is complete.

    Throughout the day, every group will be given the opportunity to share learning and relate the simulated experience to their work within the housing sector. By the end of the day participants will have developed a clear set of action learning points to share with colleagues.

    Please note: A laptop is required to take part in the day.

    The price includes refreshments and lunch.

    Numbers are strictly limited.

    You can watch this video to find out more about SimVenture Evolution: 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £150.00 *
    Business Transformation Group members: £99.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    Find out more about our Business Transformation Group

  15. Tenant voice and power: should mutuality be part of the future – FREE*

    Details

    The feeling is mutual

    In association with Trowers & Hamlins.

    With the recent Social Housing Green Paper setting out plans to rebalance the landlord-tenant relationship, is the time right for a return of the 'mutual'?

    The Green Paper explores different governance models and mechanisms for strengthening tenant engagement and empowerment, potentially including a new LSVT programme promoting transfers to "community-based" housing associations. In response to this, HQN is teaming up with law firm Trowers & Hamlins to explore what a modern 'mutual' organisation might look like and the positive impact it could have on the services residents receive.

    Modern housing mutuals are set up in a way which ensures that tenants play a key role in decision-making as well as becoming shareholding members.

    This event, which will feed into the Green Paper consultation, looks at the potential benefits (and the points to watch) of becoming a mutual and the practicalities of making it happen.

    During the day, delegates will hear from a range of speakers, and there'll be case studies from those that have already made a success of the 'mutual' approach.

    Key sessions include:

    • The Green Paper: new mutual opportunities
    • Mutuality: how and why it has become relevant in social housing
    • I’ve seen the future – and it works!
    • Is mutuality a good way of ensuring tenant engagement and empowerment?

    *One free place at this event is available to members of the Housing Quality Network, the Housing Management Network and the Residents' Network. To check your entitlement, click here.

    This event will also be held in Manchester.

    find out more

    Meet At

    Delegate fees:
    Full price: £209.00 *
    Members of The Housing Quality Network, The Housing Management Network and The Residents' Network are entitled to one free place.
    Members of any other HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with

    Trowers and Hamlins logo

    mutuo logo

    Venue map

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  16. London Boroughs Strategic Housing Forum

    Details

    With Housing Revenue Accounts under increasing pressure from welfare reform, decreasing subsidies and the 1% rent cut, London’s boroughs have been forced to find new and innovative ways to save money and generate income.

    This London Strategic Housing Forum session will explore some of the more successful approaches and look ahead to post-2020 when the rent cut is phased out and the opportunities and challenges this could bring for local authorities.

    The forum will also discuss the potential impact of policies arising from the Social Housing Green Paper and investigate whether a fundamental shift is needed in how the London boroughs approach housing in the future - from new build and regeneration to social care, the refurbishment of existing stock and flexible rents.

    The forum will include a mix of speeches and round table discussions, the timetable will be published soon.

    This event is free to attend for senior housing executives from London boroughs and ALMOs. To check your entitlement please email: events@hqnetwork.co.uk

    This event is being held in association with Mobysoft.

    Confirmed speakers:

    • Elly Shepherd, Head of Housing and Planning Policy, London Councils
    • Dominic Cain, Director of the Exchequer, Southwark Council
    • Mark Fowler, Director of Community Solutions Director, Barking and Dagenham Council
    find out more

    Meet At

    Further information

    This event is free to attend for senior housing executives from London boroughs and ALMOs. To check your entitlement please email: events@hqnetwork.co.uk

    Venue map

  17. Torus: Systems transformation and putting data at the heart of the business

    Details

    Torus: Systems transformation and putting data at the heart of the business

    Torus Group are inviting members of HQN's Business Transformation Group to join them at their offices in St Helens to hear their business transformation story.

    Caroline King, Torus Group Head of Brand and Communications, explains: "When Golden Gates Housing Trust and Helena Partnerships came together in 2015 to form Torus we knew that had a fantastic opportunity to transform the way we deliver services to our customers. Before we could do that we had to develop common group-wide systems. The 1% rent cut meant that we needed to deliver savings of £20m, so we needed to accelerate delivery of our ambitious transformation programme. With no two systems the same we had a huge challenge! We will share the story of how we successfully and simultaneously replaced 27 legacy systems with just seven new ones earlier this year and how this transformation supported business outcomes.

    "Reducing our core IT systems from 27 to seven in 15 months was ambitious. The associated migration of c8.5m records from multiple data sources in varying formats was perhaps one the most challenging aspects. We will share how we tackled that challenge and how we are now using that data to support our aim to become a truly intelligence-led business."

    find out more

    Meet At

    Further information

    Delegate fees:

    Members of any HQN network: £60.00 *
    Business Transformation Group members: FREE

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

    Cancellations and substitutions

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    Find out more about our Business Transformation Group

  18. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation – North East

    Details

    IFSM-accredited fire risk assessment

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Nov 2018 10:00
    • End06 Nov 2018 16:00

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    With the focus on the CDM Regulations at the moment, this training day is crammed full of useful information to help you to better understand the requirements and put them into practice within your organisation.

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Download the full event flyer here.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m. He has over 28 years of experience working in the construction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Click here to download the programme

    Download the full event flyer here.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start07 Nov 2018 10:00
    • End07 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 Nov 2018 10:00
    • End08 Nov 2018 16:00

    The Asset Management Network annual conference 2018

    Details

    The Asset Management Network annual conference 2018

    HQN's first annual conference dedicated to asset management professionals comes at a critical time for this important area of housing.

    Two significant events – the 1% rent cut and the Grenfell fire disaster – have forced us to rethink our approach to asset management, but for very different reasons.

    From being a prime candidate for efficiency savings, repairs and maintenance departments are now becoming a top priority in the post-Grenfell climate.

    But what you do next is critical. Your approach to asset management and property maintenance has a major impact on health and safety, customer satisfaction, financial planning, social and community objectives and your relationships with key stakeholders.

    It’s about understanding your properties, communities and people. It’s about managing and improving the performance of your property assets based on really good data and business intelligence. It’s about recognising and managing the risks and the costs and delivering value for money. Most importantly, it is about ensuring safe, secure and  sustainable homes for your residents.

    The Asset Management Network's first annual conference will look at all of this and more.

    Key sessions include:

    • What the future holds for asset management
    • Asset management in a post-Grenfell world
    • The use of data and business intelligence
    • Same job, different organisation – how to stay focused pre and post-merger
    • The Liberty approach
    • Is BIM the future?
    • Putting customers at the heart of the service
    • Do joint ventures work for asset management?
    • Energy efficiency challenges.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Asset Management Network: £149.00 *
    Members of any other HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 12 October 2018.

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start13 Nov 2018 10:00
    • End13 Nov 2018 16:00

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015 (CDM 2015)

    With the focus on the CDM Regulations at the moment, this training day is crammed full of useful information to help you to better understand the requirements and put them in to practice within your organisation

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (Can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

     
    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Download the full event flyer here.

    Speakers

    Gillian Birkby BA is an experienced construction lawyer ranked as a leading individual in construction by the legal directories. She is an Honorary Fellow of the Association for Project Safety and through her firm, Fladgate LLP, has run the APS CDM advice line since its inception in the 1990s.

    Raymond Bone is the Director of Health and Safety at Abbey Construction Consultants Limited and is currently dealing with over 60 client organisations to a value of over £60m.  He has over 28 years of experience working in the c’llonstruction and civil engineering industry and has predominantly being involved with CDM since 1994. In 2015 Raymond was awarded CDM Co-Ordinator of the year, judged by a panel of experts and awarded by the Association for Project Safety (APS).

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Download the full event flyer here.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  19. The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two full days at the De Vere Cheadle House Hotel, near Manchester, this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

     

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

     

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"

    "Content rich, good fun, insightful 24 hours"

    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"

    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Programme

    Click here to download programme

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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