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Housing’s mental health crisis: Providing support services on the frontline

  • Type HQN Event
  • Venue London
  • Start 28 Apr 2020 10:00
  • End 28 Apr 2020 16:00


Housing's mental health crisis

Housing associations are increasingly taking on responsibilities to provide support for the most vulnerable people in society.

A decade of austerity has eradicated local authority budgets – many services have had to be cut back or abandoned completely.

This has led to some major changes in the role of front-line housing professionals, who are now finding themselves as the lead professional in increasingly complex cases.

The health and wellbeing of tenants is a priority. Research by the Money and Mental Health Policy Institute shows that one in three people who live in social housing has a mental health problem. 

Mental health charity Mind has done research into the relationship between housing and mental health. They found that people with mental health problems experienced stigma from housing officials during the social housing application process, and from neighbours or flatmates. A large number had problems with benefits such as universal credit or housing benefits.

Despite little reference to mental health in the recent Green Paper, the Government does have an ambition to improve support for people with mental health problems.

But what do we need to do to make sure those working in social housing are well equipped to help tenants who need support with their mental health?

This one-day conference will give an overview of the current national policy landscape around mental health and housing.

It will also focus on some of the more regular front-line challenges officers face, such as hoarding and gambling.

Our best practice session will provide practical information and tips about how to support someone experiencing a mental health crisis.

Who should attend?

This session is for front line housing staff who work directly with tenants, or managers and directors with responsibility for those do, including:

  • Housing officers
  • Neighbourhood officers
  • Income officers
  • Tenancy sustainment officers
  • ASB officers
  • Mental health workers
  • Money advisers.


Meet at…

Further information

Delegate fees:
Full price: £299.00 *
Members of any HQN network: £219.00 *

Early bird non members only: £269.00 *

Early bird pricing ends on Friday 27 March 2020.

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.



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