Chat with us live
Housing Ombudsman workshop: Spotlight on repairs
- Type HQN Event
- Venue London
- Start 04 Jun 2020 10:00
- End 04 Jun 2020 14:30
Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.
Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.
Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.
HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.
The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:
- How the Housing Ombudsman Service investigates repairs complaints – what you need to know
- Understanding the key causes of repairs complaints
- Preventing common complaints
- Understanding the responsibilities of all parties
- Speeding up response times and closing complaints early
- Better record keeping
- Lessons learned
- Your questions answered.
The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.
Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.
Full price: £299.00 *
Members of any HQN network: £160.00 *
* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.
Registration will start 30 minutes before the first session and refreshments will be available.
Cancellations and substitutions:
A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.
Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.