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Housing Ombudsman workshop: managing challenging complaints effectively


Housing Ombudsman

HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

  • Managing complainants with persistent and challenging behaviours
  • Handling anti-social behaviour complaints
  • Putting the matter right
  • When to award compensation and deciding on the right amount
  • Using the learning from complaints to implement positive change.

Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

Please note that this event is designed for social housing professionals responsible for handling complaints.

This event will also be held in London, Milton Keynes and Newcastle.

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Further information

Delegate fees:
Member price: £99 + VAT
Non-member price: £289 + VAT

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 Download the programme

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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