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Housing Ombudsman workshop: how to resolve complaints faster and smarter
- Type HQN Event
- Venue London
- Start 17 May 2019 10:00
- End 17 May 2019 14:30
HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.
These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:
- Putting the matter right, remedies and compensation
- Closing complaints early
- Improving communication
- Getting social media right
- Better record keeping.
Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.
Members of any HQN network: £150.00 *
Full price: £289.00 *
* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.
Registration will start 30 minutes before the first session and refreshments will be available.
Cancellations and substitutions:
A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.
Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.