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Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

  • Type HQN Event (Virtual)
  • Venue Virtual workshop
  • Start 11 May 2021 10:00
  • End 11 May 2021 12:30


Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

Virtual workshop

HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

The workshop will be delivered by the Ombudsman's own expert trainers.

Confirmed speakers:

  • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
  • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

This workshop will also take place on Friday 12 FebruaryTuesday 16 March, Tuesday 30th March, Wednesday 21 April and Tuesday 25 May.

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Further information

Delegate fees:
Full price: £175.00 *
Members of any HQN network: £150.00 *

* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.



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