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The Housing Management Network annual conference 2018: Future-proofing frontline services


Housing Management Network annual conference 2018

Housing management is at a crossroads. In some organisations the traditional role of the housing officer is under threat. For others, it remains as important as ever but has evolved to reflect changing times.

There is no right or wrong answer. But as the housing sector adopts new technology to help it adapt to new challenges, the debate around how best to deliver frontline services is hotting up.

The 1% rent cut has meant housing providers have had to look at ways to work more efficiently at a time when austerity has left many landlords as the last service standing in communities, and frontline teams are having to pick up increasingly complex cases.

At this year’s inaugural Housing Management Network annual conference we explore how landlords are futureproofing housing management and proving that face-to-face engagement on the doorstep still has an important role to play. But is this the right approach for everyone or does help need to become more targeted?

Working in housing management can be hugely rewarding and varied – developing positive relationships with people on your patch can make a big difference to their lives and the wider community.

Yet the national press still paint a derogatory picture of social housing. We will explore how, as the public face of the sector, housing officers are more vital than ever in transforming the image of landlords.

We will also explore the practicalities of the day job, identifying best practice around some of the thorny issues including anti-social behaviour, hoarding and helping vulnerable people to live independently.

Key themes:

  • Making housing management relevant in a digital age
  • Working in partnership and delivering value
  • Supporting your frontline staff to be the face of your organisation
  • Driving innovation in housing management
  • Resilience – shaking up teams and a new approach
  • Systems innovation – investing in new technology vs making the most of current technology
  • Best practice on core housing management issues.

Confirmed speakers:

  • Gill Moy, Director of Housing and Customer Services - Nottingham City Homes (Chair)
  • Kate Gascoigne, Executive Director of Customer Experience - Irwell Valley Homes
  • First Choice Homes Oldham
  • Kathy Sheldon, Assistant Director - Nottingham City Homes
  • Weaver Vale Housing Trust
  • Darrin Gamble, Localities Leader - Bromford Group
  • Pennaf Housing Group
  • Emma Lowe, Head of Leadership Training - Network Rail.
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Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *
Early Bird: £259.00 *

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 19 October 2018.

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Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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