1. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation – North East

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

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    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Venue map

     

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. Practical magic – housing technology for today

    Details

    Practical magic

    Had enough of all the 'blue sky thinking' and 'future gazing' at expensive technology that may or may not be of benefit to the housing world in 20 years' time?

    Need something that's going to help your colleagues and benefit your organisation today?

    Look no further – HQN is delighted to announce a new technology event aimed at providing housing professionals practical solutions that are already on the market.

    We'll be taking a hands-on approach to technology that will help specialist teams do their day job while benefiting the wider business.

    Covering everything from housing management, income collection and the customer experience to digital engagement, repairs and asset management, the day is about exploring the possibilities of what's already available through live demonstrations, expert recommendations, lively debates and 'huddles' between like-minded people.

    There will also be space for 'smart home' technology that's already out there, which is yet to be adopted by the housing sector despite its potential to transform lives.

    We promise you won't be bored and will come away with the inspiration and contacts to make your ideas a reality.

    Please note, this event builds on the first Practical Magic event in Manchester and will feature a whole new range of sessions and speakers.

    Key themes for the day:

    • Hear from fellow professionals on what does and doesn't work for their organisations – large and small
    • Explore the latest housing technology and digital systems available on the market
    • Get recommendations, insight and ideas from sector experts
    • Experience live demonstrations
    • Exchange ideas with like-minded people.

    Practical magic speakers:

    • Adrian Moore, Director of IT, BPHA
    • Tom Way, Innovation Manager, L&Q
    • Jay Saggar, Digital Lead, HACT

    Participating tech firms include:

    • Amazon Web Services
    • Oracle
    • OutSystems
    • Active Housing
    • Gospel Technology
    • Yoti
    • Semarchy
    • Allpay
    • Community Fibre
    • Gas Tag 
    • QlickIT
    • ISB Global

    Who should attend?

    • Chief executives
    • Executive teams
    • IT teams
    • Business transformation teams
    • Procurement teams
    • Strategy teams
    • Specialist teams looking for new solutions.
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    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Event partners:

    Active housing logo

    Allpay logo

    aws logo

    Gospel logo

    HACT logo

    Oracle logo

    Outsystems

    Semarchy logo

    Yoti logo

    Programme:

    Click here to download the programme

    Venue map:

    click here to download directions to the venue

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event will also be held in York and Bristol.

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    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue

    Programme:

    Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Pitch perfect - strategies for selling shared ownership

    Details

    Pitch perfect – strategies for selling shared ownership

    It’s backed by government. It makes homeownership more affordable and accessible. It seems a sensible option to outright ownership.  

    So, why isn’t it more popular? Public perception of shared ownership is mixed and fewer still understand its benefits.

    Affordable housing providers have done their best to make it a mainstream tenure but it's not been enough. There are lots of issues to address - complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.  

    But with the government reinforcing its commitment to shared ownership in the Green Paper and many more homes in the pipeline, there is still time to get the message right and build a national brand that the sector can get behind. How can shared ownership become the “go to tenure”?

    At our one-day masterclasses you will hear from experts and get an opportunity to debate the key issues.

    Chaired by HQN's shared ownership experts Helen Muir (Manchester) and Jackie Dickins (London), we’ll guide you through the customer journey, from brand awareness and understanding the product to the sales process and ensuring you meet their expectations further down the line.

    Regardless of the individual strategies there are common problems that everyone trying to sell shared ownership encounter. We'll attempt to help you solve them.

    Key themes:

    • Building the brand - why a consistent national message is essential
    • Understanding the market - who is shared ownership for?
    • Demystifying shared ownership - why language is so important
    • Getting campaigns right - raising awareness and selling the benefits
    • The customer experience – creating that “wow” factor:
      • From seeing your advert to moving in
      • The ongoing relationship – setting up a seamless management processes - re-sales of the part equity, stair casing
      • Putting things right - the common pitfalls that impact on customer satisfaction and the solutions.

    Confirmed speakers: 

    • Jackie Dickins, Chair, HQN Associate
    • Andy Watts, CAST Media
    • Tony Harker, CAST Consultants
    • Dave Willis, The Shared Ownership Shop
    • Esaiyas Mollallegn and Dan Read, Metropolitan Thames Valley
    • Melodie Hampson, Hackney Council 

    This seminar is essential for the following:

    • Executive teams
    • Shared ownership and home ownership teams
    • Sales
    • Marketing and communications
    • Leasehold management.

    This event will also be held in Manchester.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue  

    Programme:

    Click here to download the programme  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. Gas safety and compliance masterclass – your legal responsibilities and best practice

    Details

    Gas safety and compliance masterclass

    Gas safety is now an important corporate responsibility. Failure or compliancy breaches will impact on any local authority or housing association at the highest level. 

    • Are you up to speed and doing everything to ensure compliance in this important area?
    • Are you doing everything to ensure the safety of tenants and other customers?

    HQN’s gas safety and compliance masterclass will:

    • Provide up to date practical guidance and advice
    • Help you get the most out of your services
    • Help you plan for the future.

    Topics covered will include:

    • Recent changes to legislation and its practical impact
    • Top legal advice on the tricky subject of forced entry, injunctions and tenancy agreements
    • How you can add value and get the most from your services
    • Contractors and DLOs – are they up to speed and how are they performing?
    • Current best practice in the sector – what it looks like and how to test your services
    • New innovations and new ideas – use of business intelligence techniques
    • What should you do if things start to go wrong?
    • Recovery from regulatory downgrades.

    Who should attend?

    • Gas servicing and maintenance managers
    • Operations managers
    • Health and safety managers
    • Contract managers
    • Estate and housing managers
    • Maintenance and other surveyors
    • Maintenance and multi-skilled operatives
    • All those responsible for procuring, managing and assessing gas safety.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event is also being held in Manchester.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme

    Click here to download the programme

    Map and directions

    Click here to download directions to the venue

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. Estate Services Club

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the recently established Estates Services Club.

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.

    The group covers a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    Specific topics to be discussed at this group are yet to be confirmed.

    Members of the Housing Management Network and Asset Management Network can book on using the form below.

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    Delegate fees: 

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email laura.seaman@hqnetwork.co.ukor call us on 01904 557150.

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  7. Customer service in the digital age

    Details

    Customer service in the digital age

    Online portals, mobile apps, social media, and the innovative use of Artificial Intelligence are creating new opportunities for organisations to offer services around the clock, often without the need for human interaction.

    But at a time when the Green Paper is making tenant engagement and empowerment a top priority, does the drive to digital help or hinder the landlord-tenant relationship? And how do we ensure our customers are getting satisfaction from their landlord if we are not talking to them on a regular basis?

    At this major one-day conference in February, HQN with the help of customer service experts from inside and outside the housing sector, will attempt to find answers to these questions.

    One thing is clear, those companies that embrace digital tend to receive higher customer satisfaction scores. Online phenomenon Amazon has just come top of the Institute of Customer Service's latest UK customer satisfaction index for the sixth time running. That's because its offer to customers is clear, simple and driven by choice, value and convenience.

    For housing providers, it's a bit more complex. Face-to-face interactions and call centres as well as online services are still very much part of the mix. But by offering more choice to cater for different demographics are we ultimately stretching resources and creating a less focused customer service?

    Key note speakers: 

    Jo Causon, chief executive of the Institute for Customer Service, will be sharing insights into customer service best practice and how the top performing companies operate and what housing providers can learn from them.

    Richard McCrossan, Head of Digital EMEA, Genesys, works with some of the world's leading brands, including Coca-Cola and Starbucks, to develop their customer service strategies. He is a passionate evangelist for making the world a better place through excellence in CX, a subject on which he regularly blogs, speaks and tweets.

    Confirmed speakers: 

    • Jo Causon, CEO, Institute of Customer Service
    • Jane Porter, Chief Operating Officer, Optivo
    • Richard McCrossan, Head of Digital EMEA, Genesys 
    • Katy Wilburn, Head of Research and Insight, Voluntas

    Sessions:

    • Customer service in the digital age – learning from top performing companies
    • Why 'connected moments' matter – the science behind improving the customer experience
    • The friends and family test - why the Green Paper is a game changer for customer satisfaction
    • Getting the digital offer right for residents
    • How new technology can help improve resident satisfaction
    • The customer experience: How to build the right infrastructure
    • How smart technology can support residents in the home
    • Supporting customers to go digital.

    Who should attend?

    • Chief executives
    • Customer service directors, managers and teams
    • Directors of Housing and Neighbourhoods
    • Digital teams
    • Business improvement and insight people
    • Resident and community engagement teams
    • Business transformation directors, managers and teams.
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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
     

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 9 November 2018.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Sponsored by:

    Community fibre

    Outsystems

    Map and directions:

    Click here to download directions to the venue  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start07 Feb 2019 11:00
    • End07 Feb 2019 14:30

    Equality and Diversity Network Best Practice Group

    Details

    New Lead Associate of HQN's Equality and Diversity Network, Colin Heyman, extends a personal invitation to participate in the first best practice group of this relaunched network.

    "As it is my first meeting of the network, I’d like to hear about your successes, your concerns and the questions you have, both in terms of equality, diversity and inclusion (EDI) practice; and in terms of influencing your organisation to improve that practice. I hope that we can work together to learn from each other."

    "I’ll also be bringing some resources and expertise in the area of transgender, non-binary and the Gender Recognition Act; an area where the ground seems to be shifting regularly at the moment."

    "Finally I would like to find out what you want from the network in the future and your ideas for how we can use the network to support and help each other improve EDI practice in our organisations."

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    Meet At

    Further information:

    Delegate fees:
    Full price: £75.00 *
    Members of The Equality and Diversity Network can attend for free.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Feb 2019 10:00
    • End12 Feb 2019 16:00

    Leading change

    Details

    The art of leadership

    New from the Leadership Trust for 2019

    The world of social housing is changing. Whether it's new technology, new ways of working or full-blown merger, no-one is standing still.

    But your people will learn to lead change only when they are empowered to do it themselves.

    Many organisations recognise that to drive change they need a new style of leadership; one that can shift their culture, seize opportunities and reinvent the business.

    Research demonstrates that most businesses believe in the need for better leadership and that experiential development is the most powerful way to deliver it.

    That’s why HQN has partnered with the Leadership Trust. Their Special Forces heritage means leading change during complex and uncertain times is in their DNA.

    The Trust's team of experts help people develop the skills, knowledge and resilience that will enable them to lead change confidently through engaging and energising their colleagues.

    Taking place over one day, this new workshop has been specifically designed for established housing leaders who are responsible for leading change; be it as an experienced manager of an organisation, function, business unit or team.

    Delegates will learn to positively and intelligently adapt their own leadership behaviours, and to drive the behaviours and culture within their own organisations to respond to the fast changing and complex external context.

    The workshop is a chance to:

    • Explore the core principles of effectively engaging and energising others
    • Identify the skills and knowledge required to lead change more confidently
    • Apply this learning to your own change projects or challenges in order to make some immediate impact back at work.

    This event will also be held in Manchester.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start13 Feb 2019 10:00
    • End13 Feb 2019 16:00

    Preparing for Brexit

    Details

    Preparing for Brexit

    Deal or no deal, the Regulator for Social Housing is telling social landlords that stress-testing and preparing for worst-case Brexit scenarios is ‘vital’.

    As the government steps up its contingency planning for leaving the EU – how can you be 100% sure that you have all bases covered?

    Behind the hyperbole and whatever your views on the shifting sands of political decisions/indecision, there are tangible risk management and business continuity planning steps needed to prepare for the consequences.

    In February, HQN is teaming up with RW Consulting Solutions Limited for a fully immersive 'what if?' event which will throw housing professionals into a post-Brexit world and pose all sorts of challenges to find out if they will sink or swim.

    This CPD-accredited event has been designed specifically for those working in the housing sector to help you respond, identify gaps and plan beyond 29 March, regardless of the outcome.

    Key themes:

    • Supply chain impact
    • Business continuity preparations
    • Action planning for your organisation

    These events will be run by subject matter experts from RW Consulting Solutions who are experienced in assisting organisations in planning for disruption, delivering resilience projects, including strategic training exercises and business continuity management systems, in a variety of public and private sector organisations.

    What delegates said about our previous 'what if?' event with RW Consulting:

    • Fantastic day, thought provoking, stimulating and makes you think about how you/your organisation would deal with an event like this
    • The facilitators were great at ensuring we fully understood the exercise
    • The rolling nature of it made it 'real'

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    This event will also be running in Manchester.

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    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    RWCSL logo   CPD certified

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Feb 2019 09:00
    • End14 Feb 2019 11:45

    A winning formula - how to sustain tenancies and protect revenues

    Details

    A winning formula

    Helping residents to stay in their homes while ensuring the rent gets paid is a win-win for tenant and landlord, but in challenging times finding the right approach is not always easy.

    At these new events for 2019, HQN is teaming up with Mobysoft to explore the strategies social landlords are employing to sustain tenancies and protect revenues.

    And with the rent cut and Universal Credit continuing to have an impact on income, we will look at how landlords can support and improve services for customers while resource is being squeezed.

    Combining practical solutions with expert guidance, these workshops will showcase successful strategies adopted by organisations who have managed to: 

    • embed efficiencies
    • protect revenues
    • support their customers
    • sustain tenancies

    The events will also provide delegates with the opportunity to learn more about Mobysoft's Rentsense technology and how predictive analytics can help.

    Confirmed speakers:

    • Jan Goode, Director of Neighbourhoods at South Staffordshire Housing Association
    • Sharon Guest, Executive Director of Housing Services at Longhurst Group
    • Jonathan Brownbill, Account Director, Mobysoft.

    This event is also being held in London and Manchester

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    Meet At

    Further information

    Delegate fees:

    Full price: £125 *
    Members of any HQN network: Free

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Feb 2019 10:00
    • End19 Feb 2019 16:00

    Amazing workplaces

    Details

    In association with Great Place to Work

    Amazing workplaces

    Gaining official recognition as one of the best places to work in the UK is no easy task. Is yours on the right track to success?

    Find out our Amazing Workplaces events in February, in association with the Great Place to Work organisation.

    Aimed at leadership, HR and business transformation teams, this one-day conference will look at the key ingredients to creating an amazing place to work and hear from some of those that are ranked among the best in the UK.

    A great workplace is one where people feel valued and trusted, have a sense of purpose and are proud of what they do.

    They provide opportunities for employees to develop personally and professionally.

    And, perhaps most importantly, they are a place where people take pride in their job and want to do their best – both for the company and its customers.

    But how do you make this happen in a sector that is not considered 'attractive' by graduates and school leavers, is undergoing constant change and facing continuing policy upheaval?

    Hear from our key note speakers Dr Gonzalo Shoobridge and Kari Johannsen from Great Place to Work as well as leading employers from inside and outside the housing sector for a day focusing on fresh thinking, best practice and creating the right culture.

    Key themes:

    • Amazing workplaces – what they look and feel like
    • How good office design can attract and retain the best employees
    • Great places to work – hear from housing providers who are up there with the top employers
    • How technology will shape the workplace of tomorrow
    • The importance of getting the right culture
    • Employee health and wellbeing – how we can make a difference.

    Confirmed speakers:

    • Gary Cookson, HQN Associate
    • Dr Gonzalo Shoobridge and Kari Johannsen, Great Place to Work
    • Roy Williams, The Sovini Group – ranked 1st in the UK's Best Work Places list for large organisations
    • Jeannette Jackson, Manchester Stress Institute.

    Amazing workplaces – some key facts and figures:

    • They attract and retain more talent – the best attract on average 40% more applications than other organisations
    • They have less absenteeism – an average of 2.7 days a year compared to the national average of 6.3 days
    • Are generally more profitable – Best Workplaces outperform the market by an average of 2-3% a year.

    This is event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with: 

    Great Place To Work

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start20 Feb 2019 10:00
    • End20 Feb 2019 16:00

    Preparing for Brexit

    Details

    Preparing for Brexit

    Deal or no deal, the Regulator for Social Housing is telling social landlords that stress-testing and preparing for worst-case Brexit scenarios is ‘vital’.

    As the government steps up its contingency planning for leaving the EU – how can you be 100% sure that you have all bases covered?

    Behind the hyperbole and whatever your views on the shifting sands of political decisions/indecision, there are tangible risk management and business continuity planning steps needed to prepare for the consequences.

    In February, HQN is teaming up with RW Consulting Solutions Limited for a fully immersive 'what if?' event which will throw housing professionals into a post-Brexit world and pose all sorts of challenges to find out if they will sink or swim.

    This CPD-accredited event has been designed specifically for those working in the housing sector to help you respond, identify gaps and plan beyond 29 March, regardless of the outcome.

    Key themes:

    • Supply chain impact
    • Business continuity preparations
    • Action planning for your organisation

    These events will be run by subject matter experts from RW Consulting Solutions who are experienced in assisting organisations in planning for disruption, delivering resilience projects, including strategic training exercises and business continuity management systems, in a variety of public and private sector organisations.

    What delegates said about our previous 'what if?' event with RW Consulting:

    • Fantastic day, thought provoking, stimulating and makes you think about how you/your organisation would deal with an event like this
    • The facilitators were great at ensuring we fully understood the exercise
    • The rolling nature of it made it 'real'

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • Risk and assurance managers
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    This event will also be running in London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with:

    RWCSL logo   CPD certified

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start21 Feb 2019 10:00
    • End21 Feb 2019 16:00

    Pitch perfect - strategies for selling shared ownership

    Details

    Pitch perfect – strategies for selling shared ownership

    It’s backed by government. It makes homeownership more affordable and accessible. It seems a sensible option to outright ownership.  

    So, why isn’t it more popular? Public perception of shared ownership is mixed and fewer still understand its benefits.

    Affordable housing providers have done their best to make it a mainstream tenure but it's not been enough. There are lots of issues to address - complex rules of eligibility, the use of jargon, and concerns over the design and build quality of some shared ownership properties.  

    But with the government reinforcing its commitment to shared ownership in the Green Paper and many more homes in the pipeline, there is still time to get the message right and build a national brand that the sector can get behind. How can shared ownership become the “go to tenure”?

    At our one-day masterclasses you will hear from experts and get an opportunity to debate the key issues.

    Chaired by HQN's shared ownership experts Helen Muir (Manchester) and Jackie Dickins (London), we’ll guide you through the customer journey, from brand awareness and understanding the product to the sales process and ensuring you meet their expectations further down the line.

    Regardless of the individual strategies there are common problems that everyone trying to sell shared ownership encounter. We'll attempt to help you solve them.

    Key themes:

    • Building the brand - why a consistent national message is essential
    • Understanding the market - who is shared ownership for?
    • Demystifying shared ownership - why language is so important
    • Getting campaigns right - raising awareness and selling the benefits
    • The customer experience – creating that “wow” factor:
      • From seeing your advert to moving in
      • The ongoing relationship – setting up a seamless management processes - re-sales of the part equity, stair casing
      • Putting things right - the common pitfalls that impact on customer satisfaction and the solutions.

    This seminar is essential for the following:

    • Executive teams
    • Shared ownership and home ownership teams
    • Sales
    • Marketing and communications
    • Leasehold management.

    This event will also be held in London

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  8. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Friday 22 February 2019 - Newlon Housing Trust, London
    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds
    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  9. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Friday 22 February 2019 - Newlon Housing Trust, London
    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds
    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions:

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Feb 2019 10:00
    • End26 Feb 2019 16:00

    Amazing workplaces

    Details

    In association with Great Place to Work

    Amazing workplaces

    Gaining official recognition as one of the best places to work in the UK is no easy task. Is yours on the right track to success?

    Find out our Amazing Workplaces events in February, in association with the Great Place to Work organisation.

    Aimed at leadership, HR and business transformation teams, this one-day conference will look at the key ingredients to creating an amazing place to work and hear from some of those that are ranked among the best in the UK.

    A great workplace is one where people feel valued and trusted, have a sense of purpose and are proud of what they do.

    They provide opportunities for employees to develop personally and professionally.

    And, perhaps most importantly, they are a place where people take pride in their job and want to do their best - both for the company and its customers.

    But how do you make this happen in a sector that is not considered 'attractive' by graduates and school leavers, is undergoing constant change and facing continuing policy upheaval?

    Hear from our key note speakers Dr Gonzalo Shoobridge and Kari Johannsen from Great Place to Work as well as leading employers from inside and outside the housing sector for a day focusing on fresh thinking, best practice and creating the right culture.

    Key themes:

    • Amazing workplaces - what they look and feel like
    • How good office design can attract and retain the best employees
    • Great places to work - hear from housing providers who are up there with the top employers
    • How technology will shape the workplace of tomorrow
    • The importance of getting the right culture
    • Employee health and wellbeing - how we can make a difference.

    Confirmed speakers:

    • Gary Cookson, HQN Associate
    • Dr Gonzalo Shoobridge and Kari Johannsen, Great Place to Work
    • Roy Williams, The Sovini Group – ranked 1st in the UK's Best Work Places list for large organisations
    • Jeannette Jackson, Manchester Stress Institute.

    Amazing workplaces - some key facts and figures:

    • They attract and retain more talent -  the best attract on average 40% more applications than other organisations
    • They have less absenteeism - an average of 2.7 days a year compared to the national average of 6.3 days
    • Are generally more profitable - Best Workplaces outperform the market by an average of 2-3% a year.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In association with: 

    Great Place To Work

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  10. SAFETYnet Best Practice Group

    Details

    The Health and Safety Network has announced its next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is handling no access properties and hoarding 

    The full list of upcoming events can be found below: 

    • Tuesday 26 February 2019 - Solihull Metropolitan Borough Counncil, Solihull
    • Thursday 14 March 2019 - L&Q, London
    find out more

    Meet At

    Delegate fees: 

    Members of The Health and Safety Network can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions: 

    Click here to download directions to the venue 

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start27 Feb 2019 10:00
    • End27 Feb 2019 13:00

    All on board: delivering good governance in 2019

    Details

    All on board: delivering good governance in 2019

    Daunted by IDAs? Fearful of governance reviews? Lost in the undergrowth of regulatory standards and codes of governance? 

    Good governance isn’t easy – in fact, it’s never been more challenging. Whether you are Board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your Board, you need to be on top of your brief.

    That’s why we’ve designed a new toolkit and series of workshops for 2019 to help you through the maze of obligations and best practice – to help you avoid the pitfalls and reap the benefits of good governance. 

    These lively, interactive, half-day practical sessions will highlight the key points and prompt your thinking on how the toolkit might apply to your organisation.

    Key themes include:

    • What’s the purpose of governance? 
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with Boards, and author of HQN’s new Governance Toolkit, which will be made available to delegates as part of these workshops.

    Who should attend?

    • Chairs and Non-Executive Directors
    • Chief Executives
    • Executive Teams
    • Governance Teams
    • Company Secretaries.

    This event is also taking place in Manchester and Birmingham

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Please note that timings may be subject to change. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  11. Digital Engagement best practice group

    Details

    The Residents' and Housing Management Networks have announced their next round of best practice groups. These regional events will provide attendees the chance to network and share best practice while discussing a topical issue.

    The topic for this session is digital engagement. 

    There will also be lunch included.

    The full list of upcoming events can be found below: 

    • Friday 22 February 2019 - Newlon Housing Trust, London
    • Tuesday 26 February 2019 - The Welcome Centre, Coventry 
    • Wednesday 27 February 2019 - Call Lane Training Suite, Leeds

     

    find out more

    Meet At

    Delegate fees: 

    Members of The Residents' and Housing Management Networks can attend for free.
    If you are not a member and would like to attend, please contact Laura Seaman at laura.seaman@hqnetwork.co.uk

    Please call 01904 557150 for more information.

    Map and directions: 

    Click here to download directions to the venue

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time

    • Event TypeHQN Event
    • VenueLondon
    • Start28 Feb 2019 09:00
    • End28 Feb 2019 12:30

    A winning formula - how to sustain tenancies and protect revenues

    Details

    A winning formula

    Helping residents to stay in their homes while ensuring the rent gets paid is a win-win for tenant and landlord, but in challenging times finding the right approach is not always easy.

    At these new events for 2019, HQN is teaming up with Mobysoft to explore the strategies social landlords are employing to sustain tenancies and protect revenues.

    And with the rent cut and Universal Credit continuing to have an impact on income, we will look at how landlords can support and improve services for customers while resource is being squeezed.

    Combining practical solutions with expert guidance, these workshops will showcase successful strategies adopted by organisations who have managed to: 

    • embed efficiencies
    • protect revenues
    • support their customers
    • sustain tenancies

    The events will also provide delegates with the opportunity to learn more about Mobysoft's Rentsense technology and how predictive analytics can help.

    Confirmed speakers:

    • Jane Porter, Chief Operating Officer at Optivo
    • Ian Haworth, Asst Director of Neighbourhoods at Swan Housing Group
    • Martin Keating, Interim Head of Housing at Wandle
    • Jonathan Brownbill, Account Director at Mobysoft.

    This event is also being held in Birmingham and Manchester

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £125 *
    Members of any HQN network: Free

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  12. Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    SOLD OUT. To join our waiting list email events@hqnetwork.co.uk

    This event will also be held in York and Bristol

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Map and directions:

    Click here to download directions to the venue 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start28 Feb 2019 10:30
    • End28 Feb 2019 16:00

    Gas safety and compliance masterclass – your legal responsibilities and best practice

    Details

    Gas safety and compliance masterclass

    Gas safety is now an important corporate responsibility. Failure or compliancy breaches will impact on any local authority or housing association at the highest level. 

    • Are you up to speed and doing everything to ensure compliance in this important area?
    • Are you doing everything to ensure the safety of tenants and other customers?

    HQN’s gas safety and compliance masterclass will:

    • Provide up to date practical guidance and advice
    • Help you get the most out of your services
    • Help you plan for the future.

    Topics covered will include:

    • Recent changes to legislation and its practical impact
    • Top legal advice on the tricky subject of forced entry, injunctions and tenancy agreements
    • How you can add value and get the most from your services
    • Contractors and DLOs – are they up to speed and how are they performing?
    • Current best practice in the sector – what it looks like and how to test your services
    • New innovations and new ideas – use of business intelligence techniques
    • What should you do if things start to go wrong?
    • Recovery from regulatory downgrades.

    Who should attend?

    • Gas servicing and maintenance managers
    • Operations managers
    • Health and safety managers
    • Contract managers
    • Estate and housing managers
    • Maintenance and other surveyors
    • Maintenance and multi-skilled operatives
    • All those responsible for procuring, managing and assessing gas safety.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Sponsored by:

    Liberty Group logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start05 Mar 2019 10:00
    • End05 Mar 2019 16:00

    Raising the standard - taking decent homes to the next level

    Details

    Raising the standard

    There are real concerns that the Decent Homes Standard is past its best and inadequate – which is why, in an attempt to make it fit for current and future residents, the government’s planning a revamp.

    But what will it mean for asset management teams and your wider business?

    While many organisations are no doubt already going beyond the minimum requirements, any far-reaching changes to the current Home Standard could have significant consequences for the sector’s asset management and investment strategies, not to mention impacting on your business priorities, tenants and funding plans.

    Any new standard is likely to be focused on quality and safety, reconfigured to support the green and carbon neutral agenda and improve estates that are a major contribution to the stigmatisation residents feel.

    But what should a future Home Standard look like? How should it be regulated? What should landlords be doing now to get ahead of the game?

    To answer these questions we’ve created two new events which will point you in the right direction, shine a light on current best practice, and help start a conversation within your business about future priorities for assets, staff, residents and board members.

    Chaired by Mike Victory-Rowe, lead associate of the HQN Asset Management Network, the events’ key themes include:

    • Understanding the tools required to be successful
    • Understanding and using data
    • Assessment against the standard
    • Creating supporting policy and strategy
    • Stress testing the impact on your financial plan and key delivery milestones
    • Exploring the different business priorities for a future Home Standard, including social housing stigma, green and safer homes, and fighting fuel poverty
    • The benefits of new technology, including 'smart' homes.

    Who should attend?

    • Board members
    • Chief executives
    • Finance directors & teams
    • Asset and property directors
    • Asset and property heads & assistant directors
    • Asset and property management teams
    • Innovation & business intelligence teams.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start07 Mar 2019 10:00
    • End07 Mar 2019 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also running in Bristol. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  13. Equality and Diversity Network Best Practice Group

    Details

    New Lead Associate of HQN's Equality and Diversity Network, Colin Heyman, extends a personal invitation to participate in the first best practice group of this relaunched network.

    "As it is my first meeting of the network, I’d like to hear about your successes, your concerns and the questions you have, both in terms of equality, diversity and inclusion (EDI) practice; and in terms of influencing your organisation to improve that practice. I hope that we can work together to learn from each other."

    "I’ll also be bringing some resources and expertise in the area of transgender, non-binary and the Gender Recognition Act; an area where the ground seems to be shifting regularly at the moment."

    "Finally I would like to find out what you want from the network in the future and your ideas for how we can use the network to support and help each other improve EDI practice in our organisations."

    find out more

    Meet At

    Further information:

    Delegate fees:
    Full price: £75.00 *
    Members of The Equality and Diversity Network can attend for free.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Mar 2019 10:00
    • End12 Mar 2019 16:00

    Customer insight - making better use of data

    Details

    Customer insight – making better use of data

    You want to deliver first-class services, so it’s essential that you understand your residents’ needs and behaviours - but are you truly utilising the wealth of data at your fingertips?

    That’s why HQN has teamed up with CACI, one of the world's leading data analysis companies, to deliver a series of hands-on, technical workshops aimed at really exploring customer data to better inform business decisions.

    Created to help housing providers deliver results on which future service design can be built, the workshops will focus on:

    Customer insight - What information can/do housing associations collect on their current and even future tenants? Where and how is this information held? Will include sessions on extrapolating and interrogating data.

    Business transformation - What can we learn by analysing housing associations’ data? How can external open and commercial sources help to transform organisational processes?

    Implementation - what next? - Once all the data has been collected and analysed, what happens next? Learn how to understand customer insight and apply the results to create strategies.

    GDPR and compliance – It’s extremely important you understand what’s required. Learn how the legislation can impact your customer insight strategies - along with possible solutions

    Who should attend?

    • Executive directors
    • Customer insight teams
    • Business analysts
    • Data controllers
    • Digital teams
    • Business transformation teams
    • Customer service management teams
    • Compliance teams.

    This event is also being held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Members of the Business Transformation Group: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    CACI logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start12 Mar 2019 10:00
    • End12 Mar 2019 16:00

    Raising the standard - taking decent homes to the next level

    Details

    Raising the standard

    There are real concerns that the Decent Homes Standard is past its best and inadequate – which is why, in an attempt to make it fit for current and future residents, the government’s planning a revamp.

    But what will it mean for asset management teams and your wider business?

    While many organisations are no doubt already going beyond the minimum requirements, any far-reaching changes to the current Home Standard could have significant consequences for the sector’s asset management and investment strategies, not to mention impacting on your business priorities, tenants and funding plans.

    Any new standard is likely to be focused on quality and safety, reconfigured to support the green and carbon neutral agenda and improve estates that are a major contribution to the stigmatisation residents feel.

    But what should a future Home Standard look like? How should it be regulated? What should landlords be doing now to get ahead of the game?

    To answer these questions we’ve created two new events which will point you in the right direction, shine a light on current best practice, and help start a conversation within your business about future priorities for assets, staff, residents and board members.

    Chaired by Mike Victory-Rowe, lead associate of the HQN Asset Management Network, the events’ key themes include:

    • Understanding the tools required to be successful
    • Understanding and using data
    • Assessment against the standard
    • Creating supporting policy and strategy
    • Stress testing the impact on your financial plan and key delivery milestones
    • Exploring the different business priorities for a future Home Standard, including social housing stigma, green and safer homes, and fighting fuel poverty
    • The benefits of new technology, including 'smart' homes.

    Who should attend?

    • Board members
    • Chief executives
    • Finance directors & teams
    • Asset and property directors
    • Asset and property heads & assistant directors
    • Asset and property management teams
    • Innovation & business intelligence teams.

    This event is also being held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start13 Mar 2019 09:00
    • End13 Mar 2019 11:45

    A winning formula - how to sustain tenancies and protect revenues

    Details

    A winning formula

    Helping residents to stay in their homes while ensuring the rent gets paid is a win-win for tenant and landlord, but in challenging times finding the right approach is not always easy.

    At these new events for 2019, HQN is teaming up with Mobysoft to explore the strategies social landlords are employing to sustain tenancies and protect revenues.

    And with the rent cut and Universal Credit continuing to have an impact on income, we will look at how landlords can support and improve services for customers while resource is being squeezed.

    Combining practical solutions with expert guidance, these workshops will showcase successful strategies adopted by organisations who have managed to: 

    • embed efficiencies
    • protect revenues
    • support their customers
    • sustain tenancies

    The events will also provide delegates with the opportunity to learn more about Mobysoft's Rentsense technology and how predictive analytics can help.

    Confirmed speakers:

    • Paul Warburton, Director of Property Operations at Your Housing Group
    • Louise Wallace, Head of Housing at Prima Group
    • Jonathan Brownbill, Account Director at Mobysoft.

    This event is also being held in Birmingham and London

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £125 *
    Members of any HQN network: Free

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBristol
    • Start14 Mar 2019 10:00
    • End14 Mar 2019 14:30

    Housing Ombudsman workshop: how to resolve complaints faster and smarter

    Details

    Housing Ombudsman workshop

    HQN is once again working in partnership with the Housing Ombudsman Service for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently.

    These practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on common themes for landlords, such as:

    • Putting the matter right, remedies and compensation  
    • Closing complaints early
    • Improving communication
    • Getting social media right
    • Better record keeping.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also running in York

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of any HQN network: £150.00 *
    Full price: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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