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Customer insight - making better use of data

  • Type HQN Event
  • Venue London
  • Start 12 Mar 2019 10:00
  • End 12 Mar 2019 16:00


Customer insight – making better use of data

You want to deliver first-class services, so it’s essential that you understand your residents’ needs and behaviours - but are you truly utilising the wealth of data at your fingertips?

That’s why HQN has teamed up with CACI, one of the world's leading data analysis companies, to deliver a series of hands-on, technical workshops aimed at really exploring customer data to better inform business decisions.

Created to help housing providers deliver results on which future service design can be built, the workshops will focus on:

Customer insight - What information can/do housing associations collect on their current and even future tenants? Where and how is this information held? Will include sessions on extrapolating and interrogating data.

Business transformation - What can we learn by analysing housing associations’ data? How can external open and commercial sources help to transform organisational processes?

Implementation - what next? - Once all the data has been collected and analysed, what happens next? Learn how to understand customer insight and apply the results to create strategies.

GDPR and compliance – It’s extremely important you understand what’s required. Learn how the legislation can impact your customer insight strategies - along with possible solutions

Who should attend?

  • Executive directors
  • Customer insight teams
  • Business analysts
  • Data controllers
  • Digital teams
  • Business transformation teams
  • Customer service management teams
  • Compliance teams.

This event is also being held in Manchester.

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Further information

Delegate fees:

Full price: £289.00 *
Members of any HQN network: £209.00 *
Members of the Business Transformation Group: £150.00 *

* Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

Registration will start 30 minutes before the first session and refreshments will be available.

In partnership with:

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Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.


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