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Business transformation – taking flight 2


Business transformation – taking flight 2

Get out of your comfort zone.

Following the success of our first business transformation conference at the i360 in Brighton last October – HQN is taking flight once again in the Spring this time at the world famous Alton Towers in Staffordshire.

This special one-day event, held in association with ROCC, will bring together some of the country’s top change pioneers in a truly unique setting.

Delegates will have the chance to hear about the latest business transformation trends from inside and outside the housing sector while exploring the wonders of the Alton Towers Resort including its theme park rides and picturesque scenery.

Housing providers all over the country are embarking on business transformation journeys. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds are being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

Our Taking flight conference will touch on many aspects of business transformation, with sessions covering the following:

  • Successful business transformation strategies from beyond the housing sector
  • Digital services and customer channel shift
  • Implementing system change in the real world
  • The use of IT and data
  • Staff development and culture change
  • Capturing, costing and modelling transformation
  • GDPR – what housing providers need to know
  • Putting it right when things go wrong.

Confirmed sessions and speakers:

  • In-flight transformation – executing customer-focused change – Rob McWilliam, former UK Finance Director for ASDA and Amazon

Rob McWilliam has spent over 25 years in some of the most customer-centric businesses in the world.  Having served as  UK Finance Director at ASDA/Wal-Mart and Amazon UK, he was most recently Vice President for Amazon’s Consumer Goods portfolio. Rob is now pursuing a cross-sector portfolio career including non-executive and digital advisory roles, across a diverse range of organisations, ranging from the leisure operator Tenpin, to the educational business game, Simventure.

  • Why transformation fails - and how to avoid it – Paul Taylor, Innovation Coach, Bromford Housing Group

Urban legend says that 70% of our business transformations will fail to meet their objectives. Paul Taylor gives an overview of the Bromford transformation journey, the successes, the failures, and what they will be doing differently going forward. Additionally Paul will suggest a practical framework for how to combine ‘safe to fail’ experimentation within the context of your transformation programme, balancing low cost innovation with implementation. Paul is Innovation Coach at Bromford Lab, which operates as the group's internal innovation accelerator – helping solve problems and identify opportunities. With a rule that 75% of concepts are 'safe to fail' its remit is to think differently and focus on the future.

  • A tale of two transformations – the keys to success at New Charter and Great Places – Sam Young, HQN associate, Alison Dean, Great Places Housing Group and Stuart Clover, New Charter Group

Sam Young has joined HQN as our lead associate specialising in business transformation. Sam has a wealth of technology experience gained private, public and charitable sectors and a track record in successfully leading large teams and large-scale changes. As well as bringing digital expertise Sam is an accredited coach and SFIA (Skills for the Information Age) consultant, and is passionate about developing talent, transforming teams and delivering successful business outcomes that make a real difference. Sam runs her own digital and management consultancy, is a non-executive on the Board of Great Places Housing Group and was previously Director of Business Transformation at New Charter Group.

  • Joining up design, technology and change to make services more human – Matt Skinner, Delivery Director, FutureGov

Matt has been with FutureGov for five years. He heads up the Delivery and Product team, overseeing product  strategy and a range of complex digital transformation projects. Recently he has been looking after projects in housing, digital ways into work and transforming children’s social care technology. Before joining FutureGov, Matt worked at Norfolk County Council and Lambeth Council. During his time in local government Matt oversaw a range of digital projects across adults and children’s services.

  • The Importance of Digital leadership in Business Transformation –   Sandra Taylor, Vice-President, Socitm and Head of ICT Services at Dudley MBC

Transformation will not be possible without digital innovation - and local leaders of place have a vital role in ensuring that this is not only recognised but also championed.

  • Transformational technology – are we really transforming lives? – Peter Luck, Technical Director, ROCC

Peter is a software innovator on a mission to transform repairs and maintenance delivery in social housing. In his session, he will question whether the sector is thinking big enough and whether it's use of technology is really improving people's lives.

  • Driving change through customer insight – Joel Abbey, Associate Partner, CACI

Joel Abbey specialises in customer insight and market analysis. Many housing providers have used CACI’s services to learn more about their tenants’ attitudes and behaviour. Recent projects include financial vulnerability, cost to serve, satisfaction and channel shift.

  • The role of data governance in a transformation programme – Emma Turay, Head of GDPR, Notting Hill Housing

PLEASE NOTE: A pass for the Alton Towers Resort, providing access to the theme park rides and grounds on Thursday 22 March 2018, is included in the delegate price - please see attached programme for times.

Hotel rooms are available at the resort with a special price for Taking Flight delegates. Please ask the HQN team for more information.

Free parking is available.

What delegates said about our first Taking Flight conference:

'Really good day giving me lots to think about'

'Really thought provoking and very relevant to where we are as an organisation'

'A diverse agenda with lots of thought-provoking content and practical tips for achieving success via business  transformation'

'It was great to be somewhere different with a unique experience as part of the day'

About Alton Towers Resort

HQN's Taking Flight event will take place in the Emperor's Suite at the prestigious Alton Towers Resort Conference Centre.

First opened as a theme park in 1980, Alton Towers has delivered over 1 billion rides to thrill-seeking guests throughout its 37-year history.

Based north of the village of Alton in Staffordshire, it is situated in the grounds of a semi-ruined gothic revival country house of the same name, and the former seat of the Earls of Shrewsbury.

About the event sponsor

ROCC specialises in providing proven, comprehensive and configurable IT housing systems and solutions that enable simplicity and efficiency.

ROCC are innovators in the housing sector, with more than 30 years’ experience and over 200 complex projects delivered for housing associations and local authorities.

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Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *
Early Bird: £259.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

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Click here to download the programme

Venue map

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.



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